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December 2023 by Chris Mauro
I had to make a fairly large cash withdrawl today and Johanna O. made the transaction very smooth and pleaseant. She was friendly and very helpful. Good customer service is becoming a rarity anymore. Glad to see it still exists at this location!
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November 2023 by Michael Mendivil
I wanted to thank everyone for their great service at the Lutz location. Whenever I come in, everyone's so helpful and easy to work with.I recently came in and Johanna O'Brien was so professional and kind to me. She answered and helped me with all my banking needs and she definitely went the extra mile!I'll give her 10 stars!Thank you, thank you Johanna
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November 2023 by Patricia Labadie
David was very professional, he took the time to make a change to my new CD that helped me get a better rate. Thank you David!
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November 2023 by Leticia.A. Godinez
They've always helped us with questions and progress. Thank you Joanne, Cindy, and David.
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September 2023 by L Budiman
Always great service. They know the customers by name.
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August 2023 by Joey
Johanna and her team went above and beyond to expedite the refinancing of our vehicle. Friendly service from start to end.
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May 2023 by Neil Wheaton
Very disappointed with pre-approved interest rate. I have been a member since 1980 and maintained them as my primary banking facility throughout my military career and through retirement. I received a pre-approval rate of 5.9% from Grow for a new car. The dealership gave me a better rate of 5.1% and it is through Grow! So a member is charged more than what a dealership is giving, why be a member what do you gain!Disagree with statement below, I did apply and had a preapproval letter from Grow for 5.9% one day prior to receiving the 5.1% from the dealership.
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May 2023 by Kathy Brady
THEY BRANCH LOCATON PEOPLE ARE FRIENDLY .But if you go online on your phone this bank is REAL BAD they will ask to send you code to see your account and 1/2 the time the code number doesn't work even RIGHT AFTER GETTING THE CODE. Also a lot times calling the 800 and 813 phone after you put your information it disconnects your call .I sick of it .When you call them they cant tell you why code didn't work or why phone call disconnects you. I hope the president someone gets to bottom of this
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March 2023 by Timothy Parker
Excellent customer service and very helpful
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March 2023 by Iris Gonzalez
Omaria gave me Great customer service satisfaction. She was very attentive and answered all my questions. She even helped me on how to make a transfer to my other non Grow Financial bank account
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December 2022 by 9elevem
Amazing and nice people. Loved the quick service.
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October 2022 by Serena Thomas
This particular location closed at least 5 minutes early. I know this may not seem like a big deal and I typically wouldn’t be so upset. The reason I am addressing this issue today is because of our lack of caring for another’s hardships and even further refusing to intervene or assist ( which in turn is our job that pays our very own bills and supports our families). I needed my documentation for identity theft of DEO affidavit ticket to be notarized. I busy with appointments and interviews all day with public transportation as my means of getting around. I went to the location on Dale mabry and fletcher just before coming to this one and was told the notary was not there because it’s her half day. That’s when I flew here with a friend who so generously gave me a ride. Only to arrive at 4:55 pm with the door locked. This is how I have to feed my kids and keep a beat up, unstable roof over their heads and put clothes on their backs and food in their mouths until I am able to find another job. We as humans need to be doing a better job of lifting each other up and helping each other out. Rather then criticizing each other and turning our backs on one another. This is the reason our kids think and behave in the manner they do now. We can do better than this, our children and humanity as a whole depend on us.
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September 2022 by Erika Nunez
I came into this branch due to fraudulent activity on my account and Johanna was amazing and so helpful very patient. Everyone at this location was extremely nice and accommodating. Highly recommend!
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June 2022 by Rosa Diaz- Martinez
My account was compromised and I was contacted immediately by Grow Financial to clarify any issues surrounding what took place. We were able to figure out a game plan to get the account rectified and still allow for me to make a withdrawal. Thanks mil!
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January 2022 by Russell B.
Obviously great management. The staff is so awesome at this office. This is a very inviting location for a totally awesome credit union. We've been banking here for over 10 years and never an issue.
