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August 2025 by Adam Zarut
Great staff, knowledgeable team, good people. Highly recommend.
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July 2025 by Bella Esposito
I had the most amazing experience switching my auto insurance to State Farm! Not only did I save money on my cars, but I saved even more by bundling my home insurance as well. Junior made the entire process smooth and stress-free. The service team—Annie and Tatiana—were incredibly helpful, knowledgeable, and professional throughout. If you need insurance, I highly recommend calling the team at Matthew Balady’s office. They truly go above and beyond
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June 2025 by Derek Dunning
My experience with Matthew Balady’s State Farm office was deeply disappointing. I spoke directly with Matthew Balady, and his service was consistently rude, so I cursed his ass out due to showing little concern for addressing my needs as a customer. Every six months, my policy premiums increased significantly without any clear explanation, leaving the impression that profit was prioritized over client care. When I attempted to discuss these issues, all.they did was make up bullshit excuses, my calls were frequently sent to voicemail, and it felt like my number was deliberately blocked which it is, yet when I called from a different line, the phone would ring without issue, only to be sent to voicemail again if I reused the same number. This unprofessional behavior and refusal to address customer concerns were unacceptable. As a business owner managing multiple corporations and have 23 different phone lines, I rely on responsive and reliable service, and this agency failed miserably. I’ve since switched to another provider, called Allstate, saving us nearly $700 for the six-month period, and I’m relieved to have taken my business elsewhere for the same plan. I strongly urge others to explore alternative options for better service and value.
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May 2025 by Brianna Grant
I spoke with Jr and he was a very nice guy who was very understand and was very kind. He gave GREAT customer service and I would recommend State Farm / Jr being the office manager to anyone !!
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March 2025 by Felix Hernandez
Very customer centric. Answers all questions and is very customer solution focused. Highly recommend.
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March 2025 by Juliana Estupinan
I had the pleasure of being assisted by Juliette, an agent from the insurance company, and I can’t thank her enough. She was incredibly kind, patient, and took the time to explain and clarify all of my questions. Thanks to her excellent service, I felt completely supported and at ease throughout the entire process. I would definitely recommend this company to my friends and family. Thank you for the great service!
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March 2025 by Diana Santana
I recently had the pleasure of working with Juliette Hernandez, and I couldn’t be more impressed! She was incredibly kind, patient, and helpful throughout the entire process. Juliette took the time to answer my questions thoroughly and made sure I understand every detail. Her sweet and professional demeanor made the experience smooth and stress-free. If you’re looking for a sales representative who genuinely cares and goes the extra mile, I highly recommend Juliette Hernandez.
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March 2025 by Mildred Hernandez
Great information was given. Everyone is very nice in the office, answered all my questions.
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March 2025 by robert budhram
This is absolutely a FIVE STARS State Farm Insurance Agent.
The BEST thing is that you Always interact with PEOPLE that are willing to hear your question and then SOLVE and EXPLAIN your problem.
Everyone is Super Polite and Helpful! Blessed to have met some amazing workers here !!
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February 2025 by Juliette Hernandez
All of the staff are very welcoming, knowledgable and sweet. They have amazing customer service as well. Matthew’s office is great!
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November 2024 by Tony Tony33
State Farm, it's a rip-off. Every 6 months, they raised my insurance and told me some BS about the State of Florida Hi insurance rate. Nobody else is raising butt them...
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October 2024 by William Robinson
JUNIOR AND THE ENTIRE STAFF at Matthew Balady has been outstanding , Respectful, Caring , Courtesy, and must of all Trustworthy, I wouldn't recommend no other place to do business period! Thank you for everything that you all do! Some may say it's there job I beg to differ, treating people like you won't to be treated is sign of true character and T
Integrity! Something we all can learn from. Again Thank you Junior and the entire Matthew Balady Staff. WILLIAM
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August 2024 by Sunny E
I give this place SIX stars!! :-).
I can't believe how EASY it was to switch my auto insurance (and save so much $$)!! Counte Coverson is AAA+++!!
He made the transition so quick and easy! From the initial quote to the ID cards!! Even better, my payment is now less than half!! I couldn't be happier :) :) :)
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August 2024 by RyAnn
I don’t know about other offices but I’ve had amazing customer service. The agents here are proactive about getting you all the best policies at the lowest price and not just for your car. They have life insurance, emergency insurance for your family, etc… Definitely worth checking into!
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August 2024 by Jasmin Pabon
I had such a smooth, and great experience getting a new car insurance policy with State Farm, thanks to Counte Coverson for his help! I’m pleased to be part of the State Farm family!!
