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November 2025 by Yasha Alishaiv
Im tried to get hold of finance department for 3 days no answer
I left 20 voicemail no reply . Worst company
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November 2025 by OT Movers and Storage
Worst company
No one picking up the phones
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November 2025 by Yamilet Tavarez
Jeep-
Irvij and Francisco helped me get my dream car 2026 jeep Wrangler. Both spent hours making a great deal for me. Great customer service.
Finance - Carlos helped me as well and great customer service. I would definitely recommend the team at Jeep -Miami Lakes AutoMall
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November 2025 by Jonathan Fontaine
Dien, Carlos and Yoandrys were amazing! They helped me throughout the entire process! Friendly people and amazing energy
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November 2025 by Elizabeth Salgado
Maria was our sales rep and Carlos was our finance man and we had an amazing experience from start to end. Both were knowledgeable ans super friendly. Eddie, the Ops Manager also really helped us out. Thanks everybody!!
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November 2025 by Marco Caruso
Jadiel Oliveira A very good and efficient salesman, polite, speaks three languages, perfect for customer service. An excellent and honest salesman; I personally shop at this store because of him, he's very friendly.
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November 2025 by 555 55
I would not by from this dealership, they force you to buy extras like etch, paint protection and lojack. By the time they add their dealer fees and products they expect you to spend about $3,000 this is before taxes. How they stay in business I have no idea. I have reported them to the Attorney General and plan to follow up with my attorney. The price they post online should be the price period. If I could give -5 stars I would. I just want to buy a car for the price advertised and I understand a few dealers fee's but forcing people to buy products like lojack GPS, paint protection, and anti-theft Etch is crazy. Like what car already doesn't have GPS.
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November 2025 by Joshua Martin
I’ve been coming to Miami Lakes Auto Mall for years and have had multiple vehicles serviced here, but my most recent experience was very disappointing. I called twice to confirm the price for a four-wheel mount and balance, and both times I was quoted the same amount. However, when I arrived, I was given a completely different price.
I spoke with Chris, the manager, and explained that I’ve been a loyal customer for many years, but he was neither helpful nor apologetic about the situation. There was no effort made to honor the quoted price or acknowledge the misunderstanding.
It’s frustrating to feel that long-time customers aren’t valued or treated with the level of service and honesty that used to make this place my go-to. I truly hope management takes feedback like this seriously, because experiences like this make me reconsider returning in the future.
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November 2025 by Alejandro Guzman
Safety concern dismissed, no follow-up from management
On October 18, 2025, I brought my 2021 Chevy Silverado RST to [Dealership Name, City] for a routine oil change. On the way there my check-engine light came on. My OBD2 scan showed issues related to the brake system control module and brake booster performance. I explained to my service advisor, Francisco Salazar, that I had my 1½-year-old with me and I’m a firefighter scheduled for 24-hour shifts, so I did not feel safe driving a truck with a potential brake issue. I requested a loaner, but was told their policy only allows loaners 24 hours after diagnostics—which they wouldn’t perform until Wednesday.
I made it clear that sending me back on the road with a possible brake failure was unsafe. Unfortunately, the response was to repeat policy rather than prioritize a clearly safety-critical situation.
Update (November 4, 2025): Despite multiple follow-ups, I have not heard back from the manager or the service director. No call, no email—no acknowledgement.
I’m asking management to contact me to (1) complete a prompt, safety-focused diagnostic, (2) provide a safe transportation option when brake issues are suspected, and (3) make this right. I will gladly update this review if the dealership addresses these concerns and improves its process for handling safety-critical cases.
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November 2025 by Brice Berg
Made the whole process efficient and hands-off for me. Absolutely love the car!
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November 2025 by Ryan Perez
Carlos Gómez from finance management is the best. Excellent customer service I can’t thank him enough
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November 2025 by Omar Marrero
Carlos gomez is the best of the best. From the finance department helped me finish process quick and easy.
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November 2025 by Zoiviv Rosero
Rj helped us tremendously today ! Couldn’t have asked for a better experience. He made the car buying experience so smooth. 5 stars isn’t enough. Very happy!
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October 2025 by Alex Hunter
Big Thanks To Robert Johnson & Rene Diego Down Here At Miami Lakes Dodge. Managed To Find My Dream Spec On A New 2026 RAM 3500 Limited. Saved Me The Hassle Of Driving Out Of State, If You’re Ever Looking For A High End Vehicle On The New Or Used Side, Trust. They Have The Inventory. I Would Highly Recommend Coming Down Here To Miami Lakes Dodge, For The Next Piece Of The Collection. They Get It Done!!!!
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October 2025 by Gypsy Valverde
Rj and Carlos were great they helped me get a good payment
