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February 2025 by Stephanie C
Excellent Support from Nathan!
I had a serious issue with my business account due to a fraud attack, and Nathan went above and beyond to help me resolve it. He was professional, knowledgeable, and extremely patient throughout the entire process. His quick actions and expert advice not only secured my account but also gave me peace of mind. I truly appreciate his dedication and excellent customer service. Highly recommend Nathan for anyone needing banking assistance!
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October 2024 by Iosdel Gonzalez
Its impossible to speak to someone from that branch , I always get redirected to customer service , the employees of that bank never answer the phones
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July 2024 by Nory Rodriguez
It was my first visit to this branch, even though the system was down, I was attended to by Farad Ali, exceptional attention, dedication and professionalism, it is beautiful to find people like her who give such excellent attention, I would give her not 5, but 10 stars .
Thank you for your time, and much appreciated guidance.
Thanks Farah Ali, success
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April 2024 by Cindy
A problem that has been reported and no action has been taken. This individual sits in front of the ATM machines (Country Walk Chase) for hours-on-end, come on Chase, for countless security and privacy reasons, this is unacceptable.
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April 2024 by MANUEL PARRA
Terrible service! Only 1 person to serve and obviously if you read the previous reviews you realize that the service is terrible.
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March 2024 by Maira Tenorio
How is it possible that I have my mortgage with chase and I'm going to change a check for cash and then after they have me at the checkout for more than ten minutes, they check everything and so on, they tell me no, to change a check the mortgage It doesn't work, I have to have an account or credit card. I tell a woman who attends the entrance that I will then open the account so that they can please cash my check and she tells me that they do not open accounts to cash checks... I answer that I want to open it to have the opportunity to get to know that bank and to begin posting this customer's checks later. He tells me that he is going to see if someone can help me because I don't have an appointment. Conclusion: They did not change my check since I am a client of theirs with the mortgage, nor did they open the account for me or anything. I felt so bad!!! And today is Friday, if I deposit the check in my bank account with another bank it will clear on Monday. I needed that money to pay expenses that are paid with that income. Now I have to use my money to not look bad.
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February 2024 by Romy Ramirez
My third time coming out of this Chase bank completely fed up with the business department. They have no care for your time and have no idea what they are doing, so when they mess up, “the system had an error”. Lack of knowledge and lack of everything. “Why do you have so many titles on your sunbiz?” Ridiculous.
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February 2024 by Adrian Rubio
This place is a mess. I sent someone to do an account and they can’t help. Why? Just imagine the big list of excuse. But, guess what guys, Bank of America got the new client. That’s why I love this country. Unfortunately I don’t have the name of the person who attends my friend, but i will get it soon. ????
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February 2024 by Victor Puentes
There where 3 people behind the counter and the banker without a client, I asked the banker if she could open a business account for me and she told me no, to come back in two days, I went to Bank of America and within an hour they were serving me .Customer service in this Chase is very bad.
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February 2024 by Gladys Hernández
All their employees are very fast and pleasant.
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February 2024 by Ari HM
This chase bank has horrible customer service.
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January 2024 by Julio Casco Meza
It would be good to wait 10 or 15 minutes but more than 30 is not good...
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December 2023 by Keith Farinha
There where FOUR people behind the counter but no “Bankers” here to open a account for me. You wont get good service at this bank. Lazy “workers”
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December 2023 by Melvin Pacheco
Customer service is at its lowest at this branch. Corporate really need to step in.
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September 2023 by Antonio Rodriguez
ATMs outside are never working and when they are working they are super slow. When are you planning to replace them?
