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July 2025 by Joselyn Duran
I visited the CVS at 13675 SW 88th Street on Friday, July 25, 2025, around 1:00 PM to pick up a quick online order. What should have been a simple, 2-minute task turned into over 20 minutes of waiting, which was extremely frustrating.
There was only one employee at the register—a supervisor—who was assisting an elderly couple with OTC and coupon transactions. While I appreciate her patience with them, no one else stepped in to help, even though several other employees walked past the register and clearly saw me waiting in line with no items in my hands. Not one of them stopped to ask if I needed assistance.
The couple in front of me kept stepping out of line to grab additional items as more coupons printed after each transaction, and the supervisor continued to wait for them without acknowledging me at all. I stood there the entire time, completely overlooked.
To make things worse, the store is overcrowded with merchandise, making it difficult to stand in line or move around comfortably. The lack of customer flow, awareness, and layout management made this a poor experience overall.
I hope this feedback helps improve customer service and support for quick pickup customers in the future.
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July 2025 by Gasaly Guevara
The employee named “Persi” should not working at a CVS he was very rude and threatening to me and I just left because of how scared I was. Do not go there specially at night time. 137th ave and 88 street. 😪
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July 2025 by Disleydis Valls
Excellent service 🙌🙌🙌🙌🙌💪💪💪💪💪🇺🇸🇺🇸🇺🇸
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June 2025 by Irene Alzerreca-Calvo
HIGHLY RECOMMENDED, EXCELLENT, SERVICES, AND AFFORDABLE PRICES, FOR KID'S, YOUTH, FAMILIES AND FRIENDS. I WAS ATTENDED BY VIOLETA AND SHE WAS AMAZING AND VERY KNOWLEDGEABLE AND PROFESSIONAL. SHE DESERVES TO BE PROMOTED AND MAKE AT LEAST $50.00 PER HOUR WITH MEDICAL INSURANCE FOR HER AND HER FAMILY. Certified Case Manager of Children and Family, Prior Loan Officer and Candidate Re-enrolled State Representative and Treasurer District #120 for Our United States of America 🇺🇸 years 2026, 2027, 2028, 2029 Etc. UNITED WE STAND WORLDWIDE 🌐
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August 2024 by Raquel
I found everything I was looking for and the checkout was fast, the cashier was friendly and redeemed all my coupons correctly.
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July 2024 by Yvette P
The worst CVS Pharmacy!! Long lines, staff is rude and bad customer service. Stay away from this location.
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July 2024 by Juan Felipe Romero
The worst CVS in all of Miami.
The worst CVS of all Miami.
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July 2024 by Marieta Rifá
Every time I go I am well attended
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July 2024 by ines martell
A lot of time waiting for them to attend and several people work there
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June 2024 by Patricia Castano
It's always the same at the pharmacy, just one person delivering and there are like 15 people in line, put more staff
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June 2024 by ByAnthony34
There’s literally nobody that is willing to help you
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June 2024 by Tamara Alvarez
Very satisfied and grateful with the attention of the CVS team and it is always a relief to receive coupons. Thank you
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May 2024 by Pierre M
I don't usually share negative experiences but the pharmacy in that location has the worst customer service I have ever seen.
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April 2024 by Violeta Almeida
I wish it had more things so I wouldn't have to go to another store
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April 2024 by Suzi Hall
It's funny how you're quick to respond to my ZERO rating, but telling me I can't access the website to cancel my subscription from my location. SCAM service. I will NEVER shop at CVS ever again.
