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July 2025 by Reinier V.
The two older women at the register are very rude. They should be fired! I've been here many times and they are always impolite, unfriendly and not helpful. Makes me not want to come back which is unfortunate because my work gets them a lot of business. Horrible customer service.
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February 2025 by Sally F.
We used the Naples store for a bathroom remodel, products and selection is great. Our designer was good as well, however the contractor she set us up with left little to be desired. I cant believe a company would even hire such. I wrote him a check for cabinets back in October and have yet to hear from him, left numerous calls and emails, in other words he skated with our money, 3200 dollars for cabinets and he took one of the sinks as well, we are seniors both with disabilities. The store gave us a phone number to call and they never contacted us. Sadly disappointed and taken for money too
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December 2024 by Suzanne K.
Blonde Flaxen~Luxury Vinyl Natural wood tone with shades of gray Love it! Highly recommend!
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November 2024 by PhilE
If you need someplace that will help you out and prices are good. No question unanswered. Thank you. This is the place.
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November 2024 by Sebastiano G
Great team! Special thank you to Tom for making everything seamless!! He's a true asset helping customers find everything they need.
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November 2024 by Kathy Eicholtz
Today I worked with an associate named Ruby to place my tile order for my master bathroom renovation. Both of my sales associates had the day off. It’s very rare that you meet an employee that provides exceptional customer service. Ruby helped me place an order over the phone & assisted me with my new Floor & Decor credit card which was just issued. She was very patient taking her time to ensure we order sufficiently as well as accurately. She walked me through the payment process and stayed on the line with me to ensure the order’s completeness. It was such a pleasant experience.
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October 2024 by Jann Merrill
We had a great experience from the manager to employee Lenier who loaded our truck with 28 boxes of vinyl flooring! It maches our existing tile so well. Thank you
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October 2024 by Roma Steffanci
Kathee is an absolute ROCK STAR.
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October 2024 by Thiago Soares
I recently spent $25,000 on flooring at this store and went back the next day intending to spend another $5,000, but my experience was incredibly disappointing. I was looking to purchase glue and waited 40 minutes, only to find out they didn’t have the glue I had shown the cashier. The worst part was the manager, Criss, who refused to come out of his office and gave me a terrible attitude. When he finally told me they didn’t have the glue, he rudely informed me that I’d either have to wait one or two months for them to get it, or pay a transfer fee to get it from another store. His unprofessionalism was shocking, and I will not be returning for any more purchases. Floor & Decor, you need to hire more professional and customer-friendly managers!
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October 2024 by mike p
Bought tile and department head said there was more coming in. Waited about a week, Should have called there before driving over , online said they had stock. Got there and they had zero of what I needed. Had to place an order a drive to Coral Springs and pick it up.
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October 2024 by Kelly Mcfarland
Had new flooring installed and it turned out beautifully! Staff is attentive and knowledgeable. Great pricing too.
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October 2024 by Tina Adams Stoffel
Excellent selection and service. After mt contractors told me what I needed , Floor and Decor's design associate, Raven, help me get everything picked out which ended up being about three carts full.
Also I'm very thankful for the 2 to 3 workers that helped me load everything into my vehicle when it was extremely hot and muggy outside. I'm impressed with the teamwork here.
My only complaint is that they had a lot of trendy colors in greys and Subway tiles and not enough warm and Mediterranean selection. An associate daud that they are getting warmer colors back in soon.
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October 2024 by Wendy Woodruff
Kathee is super helpful and knowledgeable which expedites my transaction beautifully!!
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October 2024 by Chuck Brandes
Staff was very helpful.
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September 2024 by Mary Lynne Mullican
Great Selection, Wonderful Service..I have been esoecially impressed with Kathee, Shay and Oscar. We just did baths and kitchen remodel and I was in the store weekly for months. Kathee and Shay were always so hospitable and friendly, knowledgable and patient, therefore making my experiences wonderful!
