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October 2023 by Kara Love
Honestly don't think they know how reservations work, I reserved a truck over a week ago and was supposed to pick up today, but instead I got a text that said they had to cancel because they had no more trucks a hour and half before my scheduled pick up time. When I called the store to ask about it the man on the phone was unbelievably rude and wasn't trying to offer solutions to a problem they created, I'm moving tomorrow and now I have to scramble for a new truck. So thanks for nothing Home Depot.
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October 2023 by Terri G.
The Home Depot on Airport is a good store. Unlike the HD on Pine, you can usually find employees willing to help and get you loaded up. Going early is always a good idea. This is a larger store and you can usually get everything you need, without waiting for it to come back in stock. I had to buy some wood to complete a hay storage building for my horses, and was happy to meet John, who went around the store with me and we checked off everything on my handyman's list. John even measured some boards to be sure they were the right size. He looked the wood over and rejected pieces that didn't look good. This was quality service and very much appreciated, so a big shout out for John!
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May 2023 by David
The staff are clueless! They have wasted my time on multiple occasions. Do yourself a favor and steer clear of this store
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February 2023 by Fred C.
Airport Rd storevinNaples is a disaster. No one wants to help, confirmed in stoct item was not available. Cant contact customer service on live, after 15 mins of texting to a robot. They gave a phone number. Go to pine ridge store and experience what it should be like. Iems in stock associates greeted and took me to the item .
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September 2022 by bruce b.
Update on previous review. Met with manager Luis. A week later he arranged to refund the Samsung dishwasher and replace it with a whirlpool model that actually dries dishes met with James and process was done in half hour. Kudos to local store. Corporate customer service failed. Stay away from Samsung,
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May 2022 by Marc W.
First off, I would like to congratulate Home Depot for being my fist Yelp review. I went to the store to pick up new Dewalt brad nailer. The website said they had 3 in stock. A employee walked up and asked if I needed any help and I explained what I was looking for and said their wed site stated 3 in inventory. All I heard was excuses that Dewalt doesn't restock anything and I could clearly see over 30 new Dewalt boxes up on the higher shelves. The guy would not get a ladder to check any of the boxes nor to check where the 3 items might be located. I just can't understand how people can be soo lazy they can't a customer out. Clearly this guy needs to get out of retail. I tried to buy locally. Sorry Home Depot, you lost another customer
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May 2022 by April B.
Airport Pulling Home Depot Have actual customer service in your store!! It's self checkout ONLY AND THEN you get someone come up and tell you how to do it anyway?! What's that all about ? They have things on sale advertised IN STORE then charge you the regular price if you don't remember and check what they charge they steal from you !!!!! And in order to get in to there site to complain they sell your number to spam companies I have had 4 calls and 2 text messages just to get this typed !!!oh and on top of being charged more I had to go to customer service and wait in line for 10 minutes for it to be returned to me !! No apologies EVER And I went back several hours later and they still have not fixed the price so People pay attention HOME DEPOT is stealing your hard earned cash!
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March 2022 by Rebekah B.
Do not shop here It will only end in disappointment Their online app is great but then when you go to pick up your supplies after 20 mins waiting at curbside you find out they don't have anyone to bring it out to you or help you load - and they forget items and then tell you to come back and get them when you realize it wasn't loaded. After 45 mins on hold no one answering the phones (they ring right next to the employees in customer service and they don't pick up) you finally get their customer service online involve another hour later they get ahold of them for you and then tell you they'll refund your items not received and then only refund partially just to have to start the whole process over again another hour on the phone to no avail then told call back again tomorrow and try again. This is the worst store So unorganized their aisles are being Redone and their employees walk by even when you ask for help they tell you to go to customer service they can call someone to help you (no one ever shows up)
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January 2022 by Dona P.
Maybe just maybe this review will get someone at Home Depot to respond to me. Been waiting for some form if communication for 5 days. Pots, pans, dishes, and utensils packed away. Not able to use kitchen, should have been completed a week ago! Take out is too expensive and unhealthy. Worst customer service I've ever experienced.
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January 2022 by Wende C.
Horrible customer service and huge lacking of communication (amongst themselves and with costumers). I ordered a water heater online on a Friday and was given a delivery window for the next day. No delivery came. No phone calls. No communication. 48 hours later on Monday I had to go to the store in person and stand in a ridiculously long costumer service line because they don't answer the phone and the Home Depot online people were unable to assist me. In the end I just asked for a refund because they were so unaccommodating.
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November 2021 by Eric M.
Kim Hailey, Crystal and Addis were awesome to work with regarding appliances as many are back ordered due to supply shortages. They helped us find the perfect complement to our renovated kitchen. The kitchen design team did a great job, the approved contractor, A2Z and especially Sarah were great to work with and punctual. We will certainly return to Home Depot for our future renovation and appliance needs. Eric M
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August 2021 by Joni S.
Visited the Flooring Dept. today--what an unpleasant experience! "Scott" was assisting another customer, and although he walked past the two of us several times, he made no effort to greet us or even acknowledge our presence. For approximately ten minutes, my husband and I sat at the desk. When he was finished with that customer, he looked over at us--again, no greeting, and another woman approached him. This time, he began speaking to that customer instead of helping us. After another five minutes, I got up and walked over to "Scott", and asked if we should come at another time. He answered me in the most abrupt and rude manner, telling me just what transpired, and offering no apology I was totally taken aback. When he returned to his station, I began to explain that I had spoken to "Beatrice" on the phone about a special order item with installation. He told me he knew nothing about this policy, and said he had to ask someone else who was on break. He left the desk, supposedly to consult this person, and did not return. My husband and I waited another ten minutes and finally left. We then went to Lowe's where we were treated as valued customers, and placed our order for four rooms of flooring. I am the former National Customer Service Manager for a major box retailer, and this was among the worst experiences I've ever had. Get that guy back in training, or get him out of there. You lost a very large order because of him, and I will not be back!
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March 2021 by Dawn W.
Whatever you do don't get kyur rental tools from the East Naples Home Depot!! I have rented from them twice and what a nightmare!! They are so unprofessional. I rented the power washer, and not all parts were there in order for us to use a detergent cleaner. I had to go back 3 times in order to get this all straightened out. 10 miles one way. They were upset with ME, why? Because I knew they were giveing me the run around. I eventually got all my money returned since we couldn't finishi with the equipment they sold us or the day. The manager Matthew, told me the reason I didn't get things right was that the person who rang it up had Alzheimers!! I even called Corporate and they didn't care, offered no results other than to return it. I knew that was where I was headed. So if the Corporate is like that no wonder the employees don't care. Taylor Rental had what we needed and finished the cleaning the next day. A lot more to say about the employees, just stay away from the Home Depot on Airport and Davis in Naples.
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December 2020 by Caleb Gaines
Employees suck
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July 2020 by JO B.
GO ELSEWHERE!! When I did an internet search for a particular kitchen appliance, Home Depot came up as a seller of the item. I went to this location on Airport-Pulling in Naples, FL, ordered the appliance and a delivery date was set. For a few days before, I received text notifications confirming and alerting me to the intended delivery. On the day of the delivery, no one was in contact with me to give me the time window. I called the delivery company and they told me I WOULD NOT BE GETTING A DELIVERY!! Upon investigation, I was told that the appliance, I had order AND PAID FOR IN FULL, was no longer available/NO LONGER BEING MANUFACTURED and that a similar appliance of greater value was being substituted, YET NO ONE BOTHERED TO INFORM ME!!!!!!After the initial order, and having already asked the salesman if any other parts were needed to be ordered to turn a venting range hood into a recirculating one, I was WRONGLY told it wasn't necessary and now I'm stuck with parts I ordered on my own!! I went back to this Home Depot, cancelled the entire order for this and another large appliance out of sheer disgust, frustration and anger! I was later informed that this is quite typical of big box stores. They are happy to take your order AND MONEY, they aren't willing to deliver what you've ordered! The service was disgraceful. Fortunately, a very kind saleswoman was able to help me get me a full refund, while the salesMEN were absolutely and TOTALLY USELESS!
