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December 2023 by Jergens Family
Just left this UPS and can’t believe the service that I saw being delivered by John. He was showing a customer how to make an Amazon return on her phone. He showed her every step she needed to make and did it patiently and with grace. Thank you for taking the time. This is great customer service and why I love this store for our community.
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December 2023 by annie pearson
It's the holiday season. UPS is slammed most times. I went there early am and the loveliest clerk waited on me despite the loooonnnnggg day that it sure was! To employee number 269075 ...thank you for making my holiday package mailing struggle pleasant! Merry Christmas!!
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December 2023 by Chunky Cheese
I come here all the time and am always pleasantly surprised to see how well they work here, the attitude they have, and how quickly I can get in and out. I really appreciate all the work they do, especially with Christmas coming. Manny and BJ are great, so thank you all and I'm looking forward to seeing you next time. Thank you, guys!
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August 2023 by Rachael McCall
This place is amazing. They really helped me out today-came late and needed something printed. They were very kind and helpful and honestly, I thought it would be much more expensive too. Thank you for your time and effort!
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August 2023 by Scott Jacobs
The staff at this location are consistently helpful and pleasant. In a time where good customer service is hard to come by it stands out when you receive it. In addition to their typical shipping service they worked with me to design marketing materials for my business! Customer for life!
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August 2023 by Tanya Ringquist-Romero
This UPS store is the WORST! 3 people that work there look at me when I walk in but say nothing. I was the only guest in the store! I stood there for probably a minute when one of the men asked if I just had a drop off, I had to attach the label but otherwise yes, I said. The man rolls his eyes at me and hands me an envelope then says, do this and I'll be with you in a few minutes. So I waited listening to 2 orher employees chatting. As I left a gentleman walked in and again, the one guy says it will be a few minutes. Wwwooooowwww...... I'll definitely skip this UPS store in the future. Why so rude? You don't have to work here ya know!
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August 2023 by Hannah M
Gotta love needing to send stuff out on vacation. John was such a big help and so nice! Honestly, the guys in my neck of the woods need to learn a thing or two from him. They act like robots and just dead pan stare at you. At least John jokes back when you try and be funny. Thanks for the great experience!
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July 2023 by Paige Kratz
I usually always have a nice experience at this store. Unfortunately today John made me feel really uncomfortable when I was completing an amazon return and he made a comment about how many times I’ve brought amazon returns in… which isn’t very often but I have been in twice in the last 2 weeks. I just felt embarrassed in a room full of people. This is the second time I have encountered this man and he wasn’t the most pleasant.
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June 2023 by Becky Andrews-garea
Manny went over and beyond to help me with important documents. He was so patient, and smiled the entire time. Every time I come in this store he greets me as if I’ve known him for years! He is an excellent addition to the already great staff here. Thank you Manny
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April 2023 by Terry Hilton
This review is dedicated to Amber who just helped me through a stack of stressful documents. She made the printing and the notarizing painless. She even helped me catch a place I forgot to initial. If she had not caught that I would have had a terrible day.Amber at the UPS in Niceville is my hero today. Thank you again so much Amber!
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March 2023 by Kayla Buglewicz
Baleigh was kind, professional, knowledgeable, and efficient. I hope I work with her again because I’ll definitely be back!
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January 2023 by Donna McCollum Schoditsch
I had the pleasure of doing business with our local UPS store 6748 twice this week. I ship with them, but this is the first time to have printing done. No surprise though: friendly, professional, efficient. I highly recommend these folks to all our Niceville friends!
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December 2022 by Linda McElroy
I brought in a box that was too large for the contents. Raven volunteered to cut my box down to save on shipping, and this was after he had gone through all options on the best way to ship it. I brought the box home to finish packing it and brought it back a week later and Manny and Raven had me out the door in no time. I love your employees and the fabulous service I always receive.
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December 2022 by Leischen C.
Very helpful! Great service! Nice employees! I really appreciated their help... Two thumbs up !!!
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September 2022 by Ashlea D.
Left me high and dry in the pouring rain. Their credit card machines were down so they were only accepting cash. I needed three documents notarized which cost $10 each and I only had a $20 bill. I told him I only had $20 but needed 3 docs signed and I asked if they'd be kind enough to do a buy two get one free since their credit card machines were down. He took my documents, signed two of them, completely ignored the third doc, and unapologetically handed them all back to me and took my $20. Idk about all these "great customer service" reviews on here about this store because I definitely didn't see it. It was pouring rain out. I'm new to the area and I had to find another company to sign my third doc. I need docs notarized regularly and this UPS would have been my spot but needless to say I will be sticking with the other company down the block that was very welcoming.
