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March 2024 by Julián Ceballos Parra
Really nice experience! Reshma was very helpful and kind to my inquiry.
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March 2024 by Lala Rivera
You go to this bank and the employees spend their breaks taking breaks and they don't rush to serve the people. I was, without lying, for an hour waiting for them to serve me and they were talking to each other and they didn't move forward, worrying anyone, that manager has to scare a bunch of lazy people. what do you have there
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February 2024 by Diego Rozo Saldarriaga
Terrible attention from the host and the general manager of the store, the host told us that we could leave and return, but that if we did not arrive on time and the person in front of us passed we would lose, but if we arrived on time we would pass , that we could go to Marshall and come back on time, when we returned we were greeted by what was described as “general manager”, and told us that we had to get in line again and the host never showed his face, he only spoke to the “manager general” and said that he didn't say anything. They contradict themselves and the super despotic and rude general manager, with an air of grandeur. They have to evaluate evaluate that store and change personnel, it is not normal that this store has only one star, so is the general manager doing something wrong? Or are we all customers who are bad and the manager is fine?Please don't go to that store, it's always terrible, the waiting times and there's no point in naming the blonde “general manager”, I don't know how she is in that position, but well, worse things have been seen in the world.
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December 2023 by Antonio Guillen
Why cannot give you 0 stars. WoW Only have 1 banker at this location to handle all bank business and it's by appointment only.6 desk only 1 employee. Then that employee has to also work the teller tcounter. low quality service. No parking. Waste of location. Bad business.went to transfer out haft my account now I'll will transfer 99%
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August 2023 by Geo Geo
Excellent service! Very helpful! one of the best experiences I had in any Bank of America branch
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August 2022 by Amy Saunders
Poor customer service. This is a Downtown Orlando branch location and you have only one person available to serve customers. Ridiculous.
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August 2022 by Tonya Proctor
I like this bank it's the closest one to me. However, sometimes the parking reserved for customers is hit or miss. Sometimes other company cars will take the spots that are reserved on the first floor. I've never been on the second floor for parking but I shouldn't have to if companies are using up the spaces. I understand maybe it's easier for them if they have work to do in that particular area. The parking garage is the only area to park if you need to access the ATM and its frustrating if you're forced to take a parking ticket to park on the next floor
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July 2022 by Emily W
I called Rebecca today and she was the most helpful person I've spoken to with any bank of america I've been to. She was able to answer my questions quickly and directly. She was kind and professional and I really appreciate her work. Thank you
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May 2022 by Frank Camacaro
Reshma Kapersaud was wonderful!!I'm Frank, and I came today with Raquel to get her new Credit Card. Unfortunately at our time of arrival we didn't had all the right documents for the appointment. So she waited for us to get our stuff ready in order to start. She was a sweetheart, and made our experience smooth and without complications (Also Raquel got approved!). Again, wonderful job from Reshma!
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May 2022 by alison krieg
If I could give 0 stars I would. First, there are institutional/logistical issues of BoA that I experienced. Their website has no detailed info on exactly what documents they notarize. I tried calling (local banks and 1-800) for the answer and/or to schedule an appointment and could never reach anyone. Then, there were no available appointments through online scheduling for MONTHS at any Orlando locations. Finally, had to physically go in to schedule an appointment (for a different time) and ask if they could notarize our documents. We were scheduled for an appointment and assured our documents could be notarized. When the time came for the appointment, the two women there weren’t sure if the documents could be notarized. We were upset, obviously as we took time out of our days and drove from opposite side of town, with my elderly father. Finally, met with the notary and she was blatantly rude and either playing d*** so as to not help us or is just completely inept at her job. Told us we needed a notary AND witness for each person for each document. I cannot imagine that’s true in any way. She’s a horrendous employee. And I was proven right again: Bank of America is an awful institution.
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November 2021 by Laura Pereira Sanchez
Have an account debit and credit card account. On debit card have correct spelling of name on credit a different spelling tried to call customer service to make change they can’t fix customer service told me I need to go to bank location now I need to go out of my way to change this mistake that should’ve never happened. This is not the first time something like this happened thinking about staying with Navy Federal Credit Union.
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November 2021 by khalil abdullah
I love how the manager did welcome me and she was very vey friendly and professional. Cashier worker were great and professional too. Definitely great location to go. Thank you Bank of America.
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July 2021 by Colonel Ruckus
Just a warning to Bank of America customers. Bank of America’s associates will play with your account and make changes without your permission. If you want a more secure account I’d recommend anywhere else. The people that work here are crummy people that go out of there way to make banking a problem.
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July 2020 by JAMIE PERRY
Bank of America closed my account after 22 year ?
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February 2020 by Matt Thomas
Have been to this branch multiple times & Ms. Rivera in loans has always been accommodating and extremely helpful! Thank you for your dedication & kindness
