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February 2024 by Lupitaa L.
The atm here stole my cash. I shouldn't have to deal with that crap. I deposit a certain amount and the stupid machine says that I deposited less and then I have to go fight the workers.
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January 2024 by Brittany Bowks
4 hour wait time for simple banking service that has to be done with a person, but will not allow you to wait in your car, during cold and flu season no less. In 2024 they are saying there is no way to send a text when it is time for your appointment.
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December 2023 by Iman Mn
very helpful, kind and professional staff. impressed by the quality of the service!
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December 2023 by Melanie Ramis Rodriguez
Worst bank, service is awful, 3h wait, only one person working at the counter.
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September 2023 by Luisa Davis
A super full lobby, only one person at the windows, a lot of people sitting waiting, terrible the time we waste waiting in lines, very bad service, not on the part of the employees, they should have more people working
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June 2023 by robin wilson
Great experience with this BoA location, especially Kervens We were treated efficiently with respect and kindness through the whole process and were fit in even though it was almost closing time and we had not made an appointment. It was very crowded but we were seen after a short wait time
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April 2023 by Rommy Riquelme
Very slow and lack of staff. I made an appointment at 12 pm which is my lunch time at work hoping to be taken care at that time or at least no more than 15 minutes later (since I thought that’s the point of making appointments…) when I arrived there was just one woman for information with a line of 7+ people, and I didn’t know who to ask if I should do that line to announce myself since I had an appointment. After waiting a while I had to interrupt one guy that was with some customer to ask if I have to wait sitting or I have to do that line at information. He told me to wait sitting for them to call me. I waited around 45 minutes, and nobody called me. There were just 3 available employees taking people with appointments and there were like 4 more customers sitting down waiting. It seemed that several people there waiting also had an appointment for 12 pm.I really wonder why they would make many appointments at the exact same time for many people if they are lacking so much staff.At the end it was almost 1 pm, and I needed to go back to my work since I just had permission for around 1 hour to be absent… So I told them, and they said that they had a “little problem” with a client but that they can re-schedule my appointment or if I could just wait. I had already waited an hour for something that was not a WALK IN. And there is really no point on “re-scheduling” since they do not care about the times of the appointments.I will just go at some other location next time, but I really disliked how I wasted my time since it was a whole hour I lost of work and got nothing out of it. I wish they could just be honest with their “appointments “ and give a warning that it could be hours of wait, or just don’t give too many appointments at the same time to multiple people if they will have so little staff working.
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April 2023 by Cortes Christian
At least a 30 min wait if you making a deposit inside and at least 15 wait for the ATM
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February 2023 by Caesar Aventures
The worst branch!!!! Like for real!!! Really bad customer service!!! People here just don’t care!
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February 2023 by Natalie D.
My husband and I went on Saturday to open an account without an appointment. We waited about 2 hours and change but it was expected since we went as a walk in and it was super busy. Luis L. helped us out and answered all our questions and was very professional. My husband was very happy with the service he got.
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January 2023 by Natalie Diaz
My husband and I went on Saturday to open an account without an appointment. We waited about 2 hours and change but it was expected since we went as a walk in and it was super busy. Luis L. helped us out and answered all our questions and was very professional. My husband was very happy with the service he got.
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January 2023 by Anjie Reynolds
Bank of America is one big liar all together. I hate that when you dispute a charge they seemed to have never been on the other line as they claim and they told me false information. I'm now having to pay for something I never received in the mail and I'm stuck with a charge . They are always sorry!!! Don't ever get this credit card or have accounts with them because they will screw you over.
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January 2023 by Babejay N.
Very Rude staff and Very Disrespectful to people who don't speak English or Spanish, Will have you waiting hours will they take great care of Spanish people so if you are Black DO NOT COME HERE!!!
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December 2022 by Patricia Morales
This is the worst location in all of Orlando. Only 1 teller working. supervisor has no urgency to help out. A guest has an issue and instead of supervisor addressing on the side to let people in line get helped by the teller. The window is tied up for 15 min! I get that everyone is short staffed however it is the supervisors responsibility as well as duty to help out. If you have a choice Go somewhere else if you value your time. I would of loved to just go to drive thru however not open.
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December 2022 by Tony Montana
If I could give 0 stars I would you have so many employees just standing around watching the clients staring at each other. 3 windows and just one being used
