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November 2023 by Jason F
Burberry has access to the most talented designers to create their very unique clothing. Such devotion to quality extends to their retail stores as well. I've had good experiences at this store, the staff have always been helpful and patient. I'm also fond of the classy, modern interior design of the stores - I'd like to do some remodeling work at my house to emulate the look of the store.
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August 2023 by Alyssa Amodeo
Representatives are judgmental and rude. They stare with dirty looks and follow you around the store. Will not waste money here.
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July 2023 by Sergio Benitez
Service is not what is used to be. My mother purchased a belt as a birthday gift for me. As soon as I opened the box I realized the 28 waist belt would not fit me. I went in to exchange for a bigger size and was originally told they will be able to exchange just have to clear with the manager. After a couple minutes the sales person came out and said the manager denied the exchange as they have a very strict 14 day return. Seems like when my mother went in the salesperson was just interested in making a sale otherwise she would’ve realized a 28 waist is particularly small. Can’t help but feel like they took advantage of my 72 year old mother as they reassured her that an exchange wouldn’t be a problem.
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July 2023 by Nour A
I love the Burberry store! Lyla provided amazing customer service. She helped me with options and my purchase with her was great! Shopping at Burberry is always a great experience!
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July 2023 by Bret Grubbs
I went here, and the place was very slow inside. I waited outside for 10 minutes. They still would not let me enter. My wife is with me, and she was ready to spend money. She could not go to Louis Vuitton because it was too busy. How do you expect to run a business to make any sales if you don’t want anyone inside your store. Covid does not exist. There should not be a limit of who can go in and make a purchase.
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June 2023 by anjali natalie williams
Are you kidding me with the rope? You might as well hang a no trespassing sign or a you’re not wanted here banner! Get a clue “ manager”, truly wealthy people are not going to beg you to take our money!
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April 2023 by Iain Stewart
The new store is incredible. Without doubt the nicest and friendliest staff in the mall period. The new line of burberry apparel is stunning. Well done burberry.
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February 2023 by Eric M
Peter was very helpful. Thank you!
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January 2023 by Jhenniffer Gonzalez
I spent almost an hour with the member of the store and he placed the order online. This was a Christmas gift for my wife and they cancelled my order for a mistake by the member and now I don’t have anything for her. And the customer services was awful.
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October 2022 by Corey Middleton
This was my first time at Burberry. The sales associate, Peter, made it such a great experience. Also, store manager, Jorge is is equally amazing! If you’re ever in the Orlando area at Mall @ Millenia, pop your head in Burberry & ask for Jorge or Peter. You will have laughs & some great shopping with these guys.
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June 2022 by Elinor N
The tennis shoes are very uncomfortable and actually caused serious pain in my foot. The customer service at Mall of Millenia was very uncaring. The manager lied to me to get rid of me. She wrote down my name and number as if she was going to get back with, however she never did. You may get a call from a number in London, and that is a joke as well. I will never purchase any more Burberry items. They brand is not worth it.
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August 2021 by Blue Leaf Salon
Waiting on the rain so I can wear these boots?
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January 2021 by Nicholas Matteo
Great customer service and helpful staff
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December 2020 by Zlatan Dzafic
I've usually had pleasant experiences at burberry stores across the United States. Manar at the Orlando mall location was amazing. She paid attention to my needs and got me in and out in no time.Thanks Manar!!!!
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September 2020 by Mary Fitzmaurice
I love shopping at this particular location. The customer service is fantastic. Rai always gives me outstanding care. I highly recommend this location.