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February 2024 by Luke Seekamp
Owen H was very helpful.
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February 2024 by Bill Walters
Avoid this place. Several weeks ago I ordered 2 wheels and tires on-line, these were going to be used as spare tires to keep in the car. In my order I specified tires are to be mounted, balanced and with valve stems. When I arrived at my appointment time nothing was done, I had to wait over an hour and a half for the tires to be done. Once they placed them in my trunk, I asked for the lug nuts and wheel hub rings that were listed on my invoice. They then handed me a box of lug nuts, but no hub rings. I was told they are out of stock!! I said, Had I not asked for them, you would have either let me leave without them or you would have mounted the tires on the car without them, the response was a "shrug" I was told the rings would be here in about a week. They called left a message the rings were in. I called them back to make sure, and was told yes!! We have them. I show up at the shop and they cant find the rings. Finally after 3 people going through cabinets and shelves, they finally find the rings. While the prices may be good, the location is very disorganized.
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January 2024 by M Pacheco
Appointment for tire rotation and balance and all wheel alignment. They told me could not perform alignment because they didn’t have the right equipment and better to go to dealership. 2020 Hyundai Sonata. 26000 miles and they kept trying to get me to buy new tires?????Then I checked tire pressure and they never did it. Rode around the block and right back to have them do it. Don’t advertise alignment if you can’t support all vehicles. $60 tire rotation and balance. That’s if they did it correctly. Have doubts! Disappointed!
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January 2024 by Delanie Behunin
Incredible experience, I was in and out, it was fairly priced and the staff were so friendly. <3
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January 2024 by Lionel Dacpano
I had a remarkable experience at Discount Tire on John Young Parkway, thanks to Owen, one of their dedicated associates. Owen's commitment to ensuring the optimal condition of my tires truly stood out. He went above and beyond, investing considerable time and effort to make sure my tires were not just satisfactory, but absolutely perfect.What impressed me the most was Owen's persistence through several attempts to achieve the desired level of excellence. He didn't settle for anything less than perfection, and his meticulous approach was evident throughout the process. I could see the hard work reflected in the beads of sweat on his forehead, a testament to his dedication.In addition to his exemplary efforts, Owen went above and beyond by taking the extra step of rotating the tires on the rim. This additional task is particularly challenging, yet Owen tackled it with skill and precision. It's this kind of attention to detail and willingness to go the extra mile that truly sets Owen apart.Owen's exceptional work ethic and attention to detail not only ensured my tires were perfectly serviced but also highlighted his commitment to providing top-notch customer service. Discount Tire is fortunate to have an employee like Owen, whose hard work and dedication make the overall experience truly outstanding. I left the store not just with perfectly serviced tires but with a deep appreciation for the exemplary customer service provided by Owen.
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January 2024 by David Aviles
Sebastian is a life saver! I had been looking at tires for my Tesla for some time because I knew I was near the life expectancy. I was driving and unexpectedly got a flat tire! Called Discount tire Sebastian went above and beyond I explained I was just down the road. Without hassle I paid for my new tires over the phone, Sebastian got me a mobile tech named Will came right to me installed one new tire at a Gas station I drove it to Discount tire and within 1 1/2 hours I was back on the road with new tires! Absolutely great team here at this location! Thank you for providing premier customer service!
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January 2024 by landry
Rose was super helpful and kind when I came in to see if I needed to get new tires. She was honest and efficient and I will be sure to return with any tire needs I have!
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January 2024 by Kane Mitchell
It seems like they're trained to rip you off & waste your time. This is the worst Discount Tires I've ever been to. I'd give ZERO stars if I could.
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January 2024 by Eric Hill
Very helpful employees, great service, they told me it was going to be an hour but had it done in about 30 min
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January 2024 by James Hunter
I had a flat tire and went here to get a replacement. The service was fast and helpful. I drove home (10 minutes) parked the car for the day. The following morning I leave for work to find the tire completely flat. It is new years and I can’t reach anyone at discount tire so I am forced to tow my car to tires plus and have them replace it. When I came in to discount tire the following day they tried refunding me the tire but charging me for the service. The service where they installed a flat tire that cost $320. They did end up refunding the entire charge after I complained further and wasted half my day dealing with the faulty tire they installed.
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January 2024 by jhordan nicholas
I had a service done here last week and I had a great experience. Eric went above and beyond to get me in (even though I didn't have an appointment) to fix my tire. I was in a rush and late for work and he made me a priority, when he didn't have to. I would recommend anyone to get there car serviced here. They're fast, friendly, hard working, and professional. Thanks, Eric!
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January 2024 by starky carrillo
The attention good A+ price excellent service amazing good customer service I went No appointment and they change my tires in 1 hour no waiting time great
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January 2024 by Alejandro Escobar
Great service. Change tires on my Tesla in less than 45 minutes.
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January 2024 by Dan Diffy
Rose and Owen are fantastic! They did a great job helping ease my mind when putting new tires on my car. Will definitely be back here. Very friendly staff!
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January 2024 by Garry Williams
This is the first time a Discount Tire location has let me down! I came here on Friday (3 days ago) to repair a tire on the rear that had a nail in it. They told me that they couldn’t repair it and it needed to be replaced. I didn’t agree as the treading appeared to be the same as the front ones but I did tell them to replace it with new ones.I watched them as they replace the tires. When they were done and handed my truck to me, I noticed a message in the dash “Training Completed”. I asked the guy what does that mean and he stated that they had to retrain the wheel sensors and the message will go away. It did about 15 seconds thereafter.I drove to my destination and got out of my vehicle. I tried to use the key remote to lock my truck and nothing happened. The key remote would not work. I called Discount Tire to find out what they did as it was working when I handed my keys to them. They disowned responsibility and said that they do tires so that’s not them. I replaced the battery and the same thing. It doesn’t work!Later that evening I drove about 80 miles and whilst on the e highway the truck drove as if it’s swaying and as if would just flip at anytime The next day I called Discount Tire again made my grouse. The person said that I should bring it I. So they can take a look at it.I decided to call the dealership before going. I called and the dealership said I can come in and let them look at it. I went there immediately and it took them less than a minute to retrain my key remote. They stated that Discount Tire untrained my key remote whilst training the wheel sensors.I then drove to Discount Tire and explained what they had done and they’re still not taking responsibility. Now what are the odds?I then moved on to my next concern which was the vehicle is not driving properly with the new tires. Without hesitation, the guy said that he’d replace them with the same kind that was in it originally but he doesn’t have them in stock and he’ll get them on Monday (today).I made an appointment for 4:30pm and now I’m here, the tires aren’t!!! I’m pissed! I left work and drove like 20 miles only to be told that I’ll have to come back another day.They didn’t have the common decency to place a call, text or email to notify me that the tires didn’t make it.With all of this, no one has even apologized or express any empathy.I’ll NEVER EVER come back to this location after I get my tires replaced.
