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February 2024 by LP Herzog
Over the past several months we have had the opportunity to work with Jennifer Donovan from the design team in the Orlando Store and have found her to be professional and knowledgeable. She is an absolute joy to work with. After visiting our condo Jennifer was able to help us select fabrics and furniture pieces that really achieved the vision we had and complemented our existing furniture. Also, with her assistance we have been able to place pieces within other residences next to Ethan Allen pieces from many years ago. In every case we have found the products to meet or exceed our expectations.For the last shipment the delivery was handled by Taylor and Raymundo. Both men gave us the care and attention to detail that we have seen with every delivery to each location. They are professional and strive to do a great job.We would recommend this team to anyone who is looking for quality furniture and a first-class service experience. Absolutely five-star.
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February 2024 by D Pedersen
We had the opportunity to work with designer, Jennifer Donovan at the Orlando Ethan Allen store, and would like to express our gratitude for the superb decorating services we received.Coming into the store we were looking at an overwhelming process, so many choices! Jennifer has a great communication style and put us at ease instantly. She listened thoroughly and came back with recommendations that combined what we were looking for, balanced with her design expertise. The design knowledge she shared help us make better, more informed decisions with the bonus of turning the shopping process into a fun and enjoyable experience. Jennifer helped create rooms that are both functional and beautiful.Our positive experience continued after we placed our order. Keren in scheduling was accommodating and worked with us for delivery dates. The delivery drivers Ray and Taylor were attentive and careful with the new furniture and our home. Gregg, the drapery installer was very detailed and made sure all drapes hung same length and spaced beautifully.As you would expect with a large purchase of many items, there were a few small things that needed attention. Maryann and Kevin in customer service handled them promptly, professionally and made everything as it should be.We are very pleased with the services we received from beginning of the process to end.
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January 2024 by K T
The delivery was fantastic. Our delivery guys, Kevin and Felix called ahead, arrived right on time and were really pleasant and professional. Happy with the service, happy with the furniture
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December 2023 by T SP
Just had a beautiful buffet delivered, Kevin and Felix did an amazing job! Smooth delivery and very professional service!
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December 2023 by Theresa Rodgers
Excellent experience from our sales person to our final product
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October 2023 by Rhonda Sparks
Incredible experience with Ethan Allen. From working with our Designer, Alexandra Elizee to receiving the finished products, everything was Top Notch! Alex is a very talented Interior Designer with a keen eye to find the perfect pieces. Their delivery drivers, Kevin and Taylor were very professional and took great care in the delivering and placement of our new furniture. Kevin and Taylor were by far, the best delivery team we have ever had.
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October 2023 by Richard Rivera
My experience with Ethan Allen furniture has been incredibly disappointing and frustrating. After purchasing a sofa set from their store, I discovered significant issues with the quality and comfort of the furniture. Despite my attempts to request an exchange or refund, the company's policy has proven to be rigid and unaccommodating.I expected more from a reputed brand like Ethan Allen, especially given their claims of superior craftsmanship and customer satisfaction. Unfortunately, the reality was far from the promised standards. The lack of responsiveness and empathy from their customer service team has left me feeling undervalued and ignored as a customer.It's disheartening to invest in furniture that falls short of expectations and then to encounter such an unyielding approach to customer service. My hope was to find a resolution that would leave me satisfied, but the experience has only led to increased frustration and disappointment.I would caution anyone considering purchasing furniture from Ethan Allen to be aware of their inflexible policies and potential issues with product quality. My personal experience has left me with a sense of regret and the desire to share my disappointment to help others make more informed decisions."
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August 2023 by Hallly3
My new chair & ottoman were delivered with great care. Kevin and Sixto kept me informed of their estimated arrival and they were right on time. They were quick and efficient. They took great care not to cause any damage. Everything went smoothly. A job well done! And a shout out to Monica, my sales rep, who guided me to the perfect fabric choice (I love it!) and kept me informed by email every step of the way. It may have taken several months to get my custom furniture, but it was well worth the wait. Kudos all around.
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July 2023 by Melody Roadman
I am a repeat customer of Mercedes Lanza. She always provides excellent recommendations for my decorating needs. This time was no exception. As always, she listened to my needs, then provided numerous options. The sofa and ottoman that she recommended fit the space perfectly. The upholstery fabric she also recommended is handsome and functional. The thing I like most about Mercedes is that she listens to your needs first, then makes suggestions to achieve your goal, plus she really knows her merchandise. Doing business with her is always a pleasure. I also have to mention the lady I communicate with in their distribution center is wonderful, as is the main delivery man, who has been to my condo numerous times and is always very respectful of my home. Can’t say enough about the quality of EA associates, AND their merchandise.
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July 2023 by Hally 2
My new chair & ottoman were delivered with great care. Kevin and Sixto kept me informed of their estimated arrival and they were right on time. They were quick and efficient. They took great care not to cause any damage. Everything went smoothly. A job well done! And a shout out to Monica, my sales rep, who guided me to the perfect fabric choice (I love it!) and kept me informed by email every step of the way. It may have taken several months to get my custom furniture, but it was well worth the wait. Kudos all around.
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July 2023 by daniele weiser
Kevin and Sisto delivered my furniture today. They were very professional, efficient and courteous.For a few months, I have been working with Mehwish. She did an outstanding job in helping me decorate my new house. She has been patient and attentive to my likes and dislikes. I would give her an outstanding rating for all her hard work.
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July 2023 by Karen N.
With Pride behind us, I'm glad to see Ethan Allen is supporting the LGBTQ+ community and they have become more progressive in their hiring practices. I went into Ethan Allen the other day and I was happy to find a transgender woman working the front desk. Tonja was busy greeting customers, answering phones and bringing energy to the store. While the other salespeople were not that helpful and did not have any life or personality, I think Ethan Allen should consider promoting Tonja from her front desk duties to see what she can do while really helping customers. Tonya could bring a more interesting vibe to the store if she was allowed to truly interact with customers, more than having to tell everyone to enjoy their time in the store. Anyway, it's nice to see progress being made, and while I did not find anything during my visit, I will be back and have told my friends to visit. Keep up the good work Ethan Allen!
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June 2023 by Donna E.
I would never recommend Ethan Allen to anyone. We bought several pieces of furniture (couch, kitchen table, chairs, hallway table, ottoman, and 2 different lightings) and the interior designer refused to assist us when the table we ordered was defective and covered in splatter stains. Also, the table would not fit together correctly without huge gaps. We were told by the person that made commission from the sale that it wasn't her problem and that "this is the way that the table is supposed to look" because she didn't want to be bothered once we made our purchases. She told us to call customer service because she could no longer help us. Almost 1 1/2 years after ordering our kitchen table, we finally received an undamaged counter top because we continued to make weekly calls to customer service until someone came out and saw that it was defective and made it right.
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May 2023 by Andrea Labra
Mercedes was a joy. Not only she has an awesome eye for details and colors, true understanding of the customer’s wishes and taste, but also very polite and fun to be around! The furniture is beautiful and just as I expected.The delivery was done in two parts with two wonderful teams. First Taylor and Raimundo , and the second one with Trevor and Monty. All excellent, helpful, polite and efficient!Thank you to all!I did not have any issues, from start to finish. Very happy
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May 2023 by Roya Ayadi
My # one reason for being loyal to Ethan Allen is because of the exceptional service I receive from Monica, my sales person & Taylor from their delivery department. Monica is knowledgeable and exudes professionalism. Always goes above & beyond the call of duty. I have also been very lucky to have had Taylor deliver my furniture on several occasions. He is always on time and also very professional and careful with your new purchases. As customer service seems to be lagging more & more since Covid, I’m glad to see there are professionals who still care about the quality of service they provide. Thank you Monica & Taylor for making shopping at Ethan Allen always a pleasure.
