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March 2024 by Ray Keeney
The manager Leila is not only unhelpful, but rude. Clearly only caring about the bottom line at her store and couldn’t be bothered to assist me with my return, then tasked me with calling customer service instead of offering to see what could be done.So now I have to make another trip to another store.I used to love Express and have spent THOUSANDS here. But I won’t be coming back to the Millenia location or likely any other Express.Situations like this are why people are shifting to buying exclusively online.
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February 2024 by Anthony Pimpinella
I came in Friday 2/16 to do an online return/exchange. I had all my receipts, tags attached, everything.. the cashier said I was not able to exchange anything even though I had receipts for my items. Why? Instead I received a virtual gift card that was sent to my email address (after I asked if it was refunded to my card and she didn’t have an answer for me).. not only was this weird to me, but not one person greeted me, asked me if I needed help, nothing. I left empty handed and used the gift card that I received from my return to purchase a pair of jeans I wanted to buy at the store, instead I had to buy online. I never had this happen at Altamonte. Will not be back again.
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January 2024 by dj balflow
Very good service, I found what I was looking for?
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January 2024 by Marlon Figueroa
excellent
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December 2023 by Anne Roopchand
Love there men line
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October 2023 by Andreia Beraldo
Went in the store on Tuesday 09/26/23 early afternoon and the only salesperson in the woman’s department walked by us several times with a nasty look. I love Express it’s my favorite brand, but this store is my least favorite. I felt unwelcome and unappreciated as a customer. As a leader, I would definitely direct this person to another position that does not involve customer interaction. She is not suited for sales, OR needs intense training.
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August 2023 by Steve
Mall is 2 hours away and the cashier left the theft device on my shirt. Spend 85.00 for a shirt, except for better service.
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March 2023 by Sonie Padmore
Nice customer service. I was busy shopping I forgot my Valentino bag. Thank God for the few good people we still have among us.
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March 2023 by Lauralee Kirkpatrick
Jose and Rayne went above and beyond for me! They went in the back and opened a lot of boxes to find an outfit in my size. I really appreciate they did that for me.... that is great customer service!
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March 2023 by Alyssa Schafer
Returning a shirt I bought yesterday, I was accused of running a scam. The cashier was having trouble refunding me when someone I think was a supervisor said I bought the shirt at the outlet. I told him I could show him the shirt I bought literally at the front of the store. He didn’t believe me and said he didn’t have time for this (then don’t interject to begin with). I showed the cashier the style of shirt I purchased at the front of the store and when she tried to refund me it went through. It was probably a computer error, but I really hate how the situation was handled by the man I think was a supervisor. I also don’t love that I was sold outlet clothing at full price in the retail store. (Also, the reason I returned the shirt was due to the cheap fabric that was used).
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January 2023 by Liana M
Service was OK. One of the female sales representatives did not want to listen or understand what I was asking her at checkout. Not sure if she was having a bad day or what.
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October 2022 by c t
You could be at the register checking out and the employees will talk to each other before they even acknowledge you.
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August 2022 by Wilky “wildes” Desrosin
Wonderful and good people working there.
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May 2022 by Carlos Jacobo
Great store
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March 2022 by Stephanie Sabala
The store had a great variety of clothes that fits any season. They have great discounts and deals so it’s a great place to go shopping
