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December 2023 by Melia B
Dr. Beard is fantastic. She is very knowledgeable and kind. I struggled with putting contacts in but the entire staff was extremely patient and encouraging.
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December 2023 by Brenda Coleman
The salesperson was excellent but the Assistant Manager name Kim was rude and showed lack of professionalism. While the salesperson was helping me she interrupted him and asked him to come with her. She didn't say anything to me or acknowledge me. She should have asked him to come over when he was finished with me. He went to speak with her for about 3 minutes. I think whatever she needed in those three minutes could have waited. I'm very unhappy with her service as a Assistant Manager. She may need a course on professionalism
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October 2023 by Melinda Allnutt
I have been wearing contacts glasses for a long time and this was hands down the best experience I have had . I was having an emergency and from the time I walked in till I walked Out best experience. Staff was amazing Everyone l encountered. Lasso thank you for making my emergency into something special. I would recommend this store for everyone.
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October 2023 by roundandsquareful
I called Eyeglass World on East Colonial Drive with a question about their Ray Bans and if they had any from when they were made in Italy (before they moved production to China) and the woman who answered said she didn't know offhand. She asked for my name and number so she could call me back a little later or on the next day or so, when she had a chance to ask someone who wasn't available at that moment (this was about an hour before closing on a Saturday evening, btw!) I was blown away by her professionalism because it is so rare now. People barely answer the phone or want to make any effort at all to help these days, so this was almost shocking. (we had called 4 other stores before I called Eyeglass World, and two of the stores didn't even answer the phone even though they were open, and the other two were rude or seemingly not interested in helping us.)We immediately drove to Eyeglass World because of how well we were treated on the phone. No, it turned out that they did NOT have the Ray Bans that were manufactured in Italy before Ray Bans moved production to China, but my son found a pair of Ray Bans he liked anyway (lenses made of something like plastic and much lighter, which is a good thing) and so we got them for him (for his birthday). The woman who answered the phone was LIZETTE, who is a floor manager, and her assistant LAZ, helped our son to find a pair he really liked. My son is particular about how his glasses fit, and Laz was so patient and went the extra mile to make sure the fit was perfect. We highly recommend this store because the customer service we received was outstanding. It would be nice if this level of service was standard everywhere, but it isn't. However, if you're looking for good service and also good prices on frames, this is the place.
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October 2023 by Gisele Abrantes Realtor
Wonderful place! Laszlo made our experience even better. 5 star customer service. Will drive 1 hour just to get my glasses done there. Highly recommend
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October 2023 by Angel Almanzar
Liz and Maria helped make our entire process an ease! Super charismatic and accommodating.Great selection on frames and promotional offers.Highly recommend!
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October 2023 by Stephanie Bohigas
Lizette was amazing at helping me pick out my glasses and helping me get the best deal with my insurance. Great selection, highly recommend.
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September 2023 by Ashley Algarin
Took a pair of my eyeglasses to get repaired unfortunately they were broken but the gentlemen upfront adjusted my current eyeglasses for free. Very grateful and know where to come and refer people to for eyeglass repairs. THANK YOU!
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August 2023 by Carrol Neal
Horrible customer service and quality of workmanship in their lab! Good luck trying to get your prescription from there, they say if it is over their expiration date you have to get another exam from them!
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August 2023 by Sita Eleonora
Dr. Martin was friendly and so was the staff. I had a great time choosing the best frames. Lizette was amazing and so helpful. We even have the same frames. I got so many compliments with my new glasses. Thanks for making this a wonderful experience. ?
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August 2023 by Sherry Mago
Kim was great, she took care of my mother and explained everything. Totally recommended. Good deals
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August 2023 by Teresa Hudson
The service was great! Dr. Delgato was friendly and helpful and Liz was absolutely amazing to work with. Glasses same day for our loved one. What's not to love there!
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August 2023 by Alicia Riddel
We were here for a baseball tournament and my son lost his glasses in the ocean. Maria was very helpful and they had my son's glasses done in less than an hour. I highly recommend this place.
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August 2023 by Alicia Reese
Get ready for a long read, but to sum it up the employees at this eyeglass world aren't here to help, they're here to bloat your bill with unnecessary add ons because you are just a walking dollar to them. let's begin.The optometrist here is very good but I want to talk about the used car lot that is the eyeglass store attached to the doctor. you know when you walk into a store and get that feeling in your stomach where you know someone's about to try and pull one over on you? yeah. it happened here.with my insurance I got a $200 credit on a pair of glasses. I had a very small prescription, so it should be fine, right. I picked out a pair that was 160 DOLLARS??? Doesn't matter, it's under 200 I'll be fi- no, pushy used car salesman style employee that looks like the Weeknd, I don't want coach or Versace glasses, I'm not looking to pay an extra hundred today. just these. we sit down and he's silently staring at the computer for an uncomfortable amount of time. not clicking around, just sitting there, disassociating in front of the computer.I realize it's a sales tactic and he's very committed to the bit, but it got weird fast. eventually he told me it would be an extra 145 out of pocket, meaning my project runway glass frames with sunglass lenses with a small prescription would have been 345 dollars. almost the price of the coach sunglasses. I told him I didn't need all the bells and whistles and he rolled his eyes, sighed deep, clicked 4 buttons and said the bare minimum he could do was 65 dollars. I said no thanks, and went back to wait for the optometrist as I stewed. and I stewed, and got madder and finally got the nerve up to ask the manager Marie if I could just get the frames and the cheapest lenses for under 200.you know, my ex worked for LensCrafters. I know too much about glasses, sunglasses, and what I do and don't need. I could have told them exactly how to make it under 200 but now I wanted to know just how slimy they were. Marie pulled the ultimate "buddy" move and said the lowest she could do was 25 out the door, with her "throwing in the tint for free". when I told the optometrist the weird interactions I had he asked if I wanted to just do it without the prescription, and even though I know that would have gotten it under 200, I also knew that at eyeglass world, they would have found a way to get more than 200 dollars on the bill because eyeglass world doesn't see you as a person. they see walking dollars. instead of billing 200 to the insurance company for a pair of glasses that were 17 dollars at cost and 3 dollars for lenses, they will add on 145 extra dollars in tint and pressurizing the lenses and adding a titanium core to the frames and a free set of floor mats. greed isn't good, it loses money and gives me a nice chance to give you a bad review on Google. on the bottom of every computer there is a reminder to tell people to leave a review. you even tell some people that if they leave a 5 Star review you can take some money off. that's what I heard while I was there anyway.
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August 2023 by Denise W
The best experience we have ever had. Lovely group of people that work here. Went above and beyond. Highly recommend!