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February 2024 by Joyce
Yesterday had a flat tire and rolled into the Goodyear on Bumby Ave and Colonial. Robert at the service desk was very helpful and professional. They were very busy but was able to order a new tire and get it on my vehicle. I have been coming here over 20 years and they take care of their customers with very good service and products.
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February 2024 by John d
Got my car worked on here Thursday morning. Work was completed quickly and my concerns were resolved. A little pricey but it is a National brand, so expected. Will return.
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February 2024 by George
Everyone is nice. However 3 hours for an oil change is unacceptable when an appointment was booked.
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February 2024 by Bryan Soundamind
Went in for a headlamp replacement. Next day check engine light went on and a couple other electrical things were off. Went back two days later and got a diagnostic, reset the computer and all is well. Best part, no charge. Minus one star for too long a wait time for scheduled appointment.Loyal customer.
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February 2024 by robert gatta
Probably the worst service I’ve ever had in a Good year. I was told by my sales person that because it took so long I’d get a discount. That salesperson never came back out on the floor (Zero discount for his miscommunication, only the discount they originally gave me) I dropped my car off at 1:00 and came back at 4:30 and my car was in the same spot I left it. I then waited until a little after six for my car to be done. While I was sitting waiting for my tires to be changed two separated people wanted just to talk to someone walked out. Two other people bravely waited for someone to talk to them. I understand when things happen but atleast call the customer and say something. It’s not hard to dial the phone and say there is a delay. Don’t let someone plan their day and surprise them at pickup. If they choose to respond I have much more to say than I actually wrote. If I were the owner I would be beyond upset when it all could have need EASILY avoided.
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February 2024 by Brennen Williams
I came in because my brakes would make some noise whenever they were used. They first tried to charge me over $1000 to replace the entire system but I didn't have it so I told them to put it back together and id take care of it another time. The manager came out and started to "bargain" with me about what price I could pay and he said that he could drop it down to about $300 for me which I paid and then they proceeded with the service. Afterwards I realized that my breaks now required me to slam on them way farther than before I got them serviced and I would almost get into accidents because of it. I took it to another repair shop where they charged me over $1000 to replace the brake pads and one other thing and then my car was working fine afterwards. This service took place back in 2019 but it never sat right with me on how they charged me hundreds then gave me bad brake service so I am giving this specific location a 1 star now. I now live in Arizona and the Goodyear shop by me here are wonderful
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February 2024 by Amy Sweeney
I have been coming here for years. In the past 6 months the service has changed. You wait for hours if you schedule an appointment. The staff is dismissive
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February 2024 by roxy santiago
The team at Goodyear are awesome. They keep you updated and closer Robert was so professional.
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February 2024 by Dita Camus
Hello, good afternoon, I want to let you know that he went there with my vehicle and I had excellent service from a young boy named Robert and he treated me quickly, honest and friendly. I want to wish him good luck because he really has very prosperous service and very Happy with everything I said they did on my car thank you very much
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February 2024 by DEVCHANDRA100
I have been going to this workshop for the last 23 years as I used own a Deli and Convenience Store near by. Although I moved out of the neighborhood six years ago after I had to close down my business, I still take my Honda CRV for repairs at this location.
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February 2024 by Camilla RoseCam
Robert from Goodyear was super informative, patient and took real good care of me. Super reassuring. Thanks Goodyear & Robert!
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February 2024 by I’m Tyler
01/09/2024 I came here because I had hit something in the road and my tire exploded and I had nails in my other tires. From the jump the guy at the front desk didn’t want to do his job. I had insurance on every tire though third party warranty and he only decided to send over ONE picture of the destroyed tire and not the other 3 when clearly something was wrong with them. He took it upon himself to act like he’s my warranty provider based off of WHAT HE THOUGHT my terms and disclosers are for MY warrantied tires. He NEVER sent over the pictures for the other 3 tires and HE LIED TO ME IN MY FACE saying that they wouldn’t cover them because of the tire depth when I know for a fact if it’s from a road hazard they would cover them. He NEVER sent out the pictures to them for them to cover my tires and straight up lied to me. I’m beyond pissed and YES I will be escalating this.
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February 2024 by Sofia Bardalez
Casey and Robert truly exceeded expectations when I needed assistance with purchasing new tires. I strongly recommend this store, as it's wonderful to encounter employees who genuinely care about their customers.
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January 2024 by S G
I DO NOT RECOMMEND THEM!!!!!They damaged two wheels and a tire and despite making the claim they acted crazy and didn't solve anything for me. When I called the store the manager avoided my call, he was always busy and never wanted to answer my call, when I finally managed to communicate with him he never called me back nor did he solve anything for me. Are the worst! THEY ARE 100% DISHONEST
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November 2023 by Greg Trotter
Twenty plus year customer. Don't change a thing. Tell Andy I sent you. Update- A year later and all has gone down hill on customer service. Decades of our loyalty and the new crew is not with it.
