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February 2024 by I’m Tyler
Best Goodyear compared to any other around Orlando. They were patient and helped me with my tire. Quick and easy even though we had a slight hiccup but we got it solved! If you’re looking into going to a Goodyear come to this one on Goldenrod! The Goodyear on West Colonial and Bumby Avenue sucks and their customer service is absolute dog.
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February 2024 by Mariapaz Cortes
If I could give them 0 stars I would. Brand new tire lasted 10 days. Don’t go here. Go to quick tires one mile down the road and save a few hundred bucks for the same service.
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January 2024 by Rina Nuessle
We went to good year tire at 447 South Goldenrod Rd Orlando Florida 32822 on 12/29/2023 approximately at 600pm EST. We arrived due to a nail in our right rear passenger tire. It was holding air but we were concerned about the air in our 2018 GMC Terrain Denali. E never received any alert from Onstar or the GMC app that the tire was greatly losing pressure and when we checked at the house the pressure was at 33 PSI. After we got there and the technician Jaylan Herman stated we could fix it. A short while later they brought the tire into the waiting area and started that the valve stem was broken and the tire was not holding air at all. The valve stem was never an issue and the tire was holding air fine. The manager Tony said he was going to contact corporate to see what can be done as we purchased custom 22” tires with rims and were not cheap. They gave us a card with a managers name of Emilio Rodriguez which was not at the location at all. Something had to be done as the technician broke my valve stem on my tire.
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January 2024 by Raven Madison
This is definitely the top 5 worst customer service I have ever experienced. I spent 2.5 hours getting one tire replaced. They were busy, yes, but we watched more than 10 people come in, get serviced, and leave before I got my one tire. The jerk at the counter wasn't nice on the phone with me just POLITELY asking if I can get the tire I ordered placed where my donut is. When I get to the place it's the same guy on the phone and he's just as rude as I expected. The manager was nice, but that doesn't excuse everything else. I also waited 2 hours the day before for them to tell me that they didn't have my tire.I'm also upset about a "warranty" that is only good as long as your tire doesn't need replaced. I understand that it's a policy and not the workers' faults, but Jesus man if you pay for a 5 year warranty, it should be honored even if the tire is replaced and you shouldn't have to purchase it over again. Ridiculous.
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January 2024 by Toinette Ferrell
VETERANS...BEWARE!Really everyone BEWARE. These employees do not know what they are doing and they will tell you that to your face. Not only are they incompetent this location is not helpful and will suck their teeth at you when you respectfully speak up for yourself.We ordered and paid for a tire and was never notified when it arrived even when we called numerous times. Because we were not aware the tire was there, they sent it back and had nothing in stock. Another location had the tire in stock and I figured they'd go pick it up since I had been waiting for almost 2 months, but NO! Their solution was for me to drive 35 minutes with a nail in my tire in the rain to another location because the manager, the only person that could fix this situation, was out on medical leave and no one at the Goldenrod location knew how to do their job. Then they had the nerve to try to pacify me by telling me the West Colonial location was just not trying to help me because I was already at Goldenrod. The truth is. The West Colonial location was the most helpful because they explained that Goldenrod could come and pick up the tire. My advice...purchase tires from somewhere that appreciates you spending $290 on one tire. NOT HERE!
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December 2023 by lili the awsumnes
Went there for a flat tire and their service was fantastic. Good experience with the front desk to the person who repaired my tire. I thank them for helping me and I 100% recommend this specific location.
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November 2023 by Melissa Qadri
Oh my gosh! These guys were great. My tire light came on while driving on 417. I found out I had a rock lodged in my tire, and it was not holding any air. I desperately drove to this Goodyear location. I was in and out in thirty minutes, and they were able to repair it. It was such a relief!
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October 2023 by Rodney Cummings
Awesome service! I take my Jeep there for everything. These guys really know their stuff. The general manager Emilio is the best.
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October 2023 by FRANK LAVISTA
Horrible service , I bought my company vehicle in for service right around 1:15pm , informed them I will drop it off and come back later to pick up , at 5:30pm I get a call asking me to email them documents that I provided at 1:15. 4hrs later ,No apology no empathy , nothingI will NEVER return againSimply they didn’t care & my car was never serviced
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September 2023 by Levelt Charlestin
Terrible customer service. I showed up about 45 minutes before closing due to an emergency tire situation, when I noticed that my tire was running flat because of a nail. They didn’t want to fix my flat tire and wanted me book an appointment for next day repair and my tires are under warranty with them. That location is completely garbage.
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September 2023 by jonathan torres
Showed up 50 minutes til closing. After I just spoke to someone on the phone that said they could get my vehicle in. When I get there they told me sorry we don't know who you spoke to but we can't take care of it today.
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July 2023 by Jose Cotto
Online prices lie forcing you to pay double the amount. My online price was only 23.96, but had to pay 30.00 for the oil change. The guy try to explain that the online appointment copy’s to there system which makes no sense. Because if it copies then it should remain 23.96 because in the email it will include taxes. Feels like a I got ripped off. Knowing I been to this location several times. Because before I paid that set price and all of the sudden it’s changes. Just if your going for an oil change go somewhere else.
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July 2023 by Danilo Alvim
Excellent service! I recommend talking to Gabe. He is very nice and answered all my questions about my car.
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June 2023 by Keith Matta
The worst service ever. I went there for a simple transmission fluid flush and dropped my vehicle off. However, several hours later I was told all machines and the surrounding area were broken and they could not repair my vehicle. Thanks for the major waste of time
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June 2023 by Stephany Guanilo
I want to recognize the excellent work that Juan Mendoza did with my car last week, he’s an implacable person, focus and patiently answered my questions. Thank you so much
