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November 2020 by ColtonTheNinja sanchez
Yes no
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November 2020 by Carlos Rivera
Buddy is an excellent resource for any guitar repair. He worked on my 1972 Gibson Les Paul, with outstanding results.
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September 2020 by Randy Rice
Buddy in guitar repair has been invaluable in helping me get a cheap Telecaster kit put together that I have been working on. I have also purchased 4 guitars from them in the last few months. Great folks, great service. 3 off the floor and one preowned gem.
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August 2020 by John Bales
Another great customer service experience at Guitar Center. Thank you Jeff for the friendly and knowledgeable service! I will always shop Guitar Center before anywhere else!
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August 2020 by Ulutaş M.
I ordered items at 07/12 and they told me you are gonna have it in 2 weeks it is 08/13 I am still waiting and they still don't give me exact date I understand coronavirus effect shipping but why do they tell me you are gonna have it in 2 weeks and make me pay for the items
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July 2020 by Paul Perez
These guys are always to notch. Always trying to help, even when they're completely short-staffed and there 400 people in the store lolGotta give props where props are due. Great job, guys.
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July 2020 by Mark C.
be prepared to stand outside even in the rain to wait in a ridiculously long line so u can go inside and and wait in yet another line to give guitar center ur money. i go to a tone of stores and guitar center is the only one to treat customers this way. still waiting on people to use common sense and realize that literally everyone in the entire planet absolutely WILL get covid 19. we wear these stupid masks that even if they do work, have covid caked all over them. lol. so, put on ur masks that obviously dont stop anything, and stand out in the rain...u know...so u dont get sick...what a joke. ps. they didn't even have what i was lookin for.
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July 2020 by Val Q
Fix your hours on google. I called around 10:35 AM to ask a question and instead of answering a very simple question the gentlemen said call back when we open. I informed him the hours are not accurate listed on google and he continued to say call back when we open. Will not call back, and certainly not visit with the poor quality service shown here.
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June 2020 by Ron Walker
Their repair and set up department is awesome. Very skilled associate. Loved it.
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June 2020 by Benjamin Cody Henry
Huge upset. I ordered last week a used pedal. Didn’t ship for 3 days no response. I tried calling the online service twice and they couldn’t tell me where the pedal I purchased was coming from as all I knew was Florida and after checkout you can’t check this. They assured the item was in stock and shipping. I then get an email Friday afternoon with NO reason stating the order was cancelled. I called online to get the store information this time kindly demanding it and after 45 minutes landed on store 777 which is this one. I tried to call this store but was put on a runaround hold. So I had to call online service yet again. I would have been fine if they called me and told me personally they can’t keep up with their inventory and my item was either sold or missing after everything processed but the worse part was none of the other items that matched what I ordered was the same price as the one I got and was at least 30$ more. I asked sense they made the mistake that they should cover the difference for the same used item and get me the other item and they said no and didn’t even apologize for the issue. No more shopping from this store ever again. This is apparently a common issue with this store so I went ahead and spoke to higher up corporate and they will take care of the store hopefully accordingly. I’ve shopped with gc sense I was a kid and got my first real guitar with gc. These days are gone and this store ranks in my top 3 worst experiences with gc. Yes I have a list!
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June 2020 by Paula T.
Arrogant, rude and ADA violations big time here! Went by today to pick up a few things and was met with one of the rudest men I've seen. I asked if they were open and he said that they were until 7. So i got ready to go in and he said I had to wear a mask. I politely told him that I have a medical condition that prevents me from wearing one (which is the truth, not some scam to get my way). He said "too bad, if you don't have one you can't come in." I said, "but sir I have a condition that I cannot wear one and according to the ADA i do not have to disclose my condition but you have to make accommodations for the disabled." He very rudely said "nope we don't ". I informed him it was up to a $70k fine if he prevented the disabled from entering the business and he said "I don't care". The owners of this store and chain should be aware of how their employees are treating people. If you are disabled, avoid this place at all costs because you will be rejected at the door!
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April 2020 by Luis Rodriguez
Horrible store.. 30 minutes waiting for someone to greet you and help you. Total of 1 hour to pick up merchandise you order. Items lost no where to be found. No receipt. No refund. No return calls.No clue. Wrong items delivered. Horrible experience!!!. I regret ordering from guitar center and having delivered to this disastrous store.
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March 2020 by Luis Salazar
Awesome store. Lots of variety. The staff is helpful and redirect you to the deals. You can try all the guitars you want and when you purchase they give you one from the storage.
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March 2020 by Branden Del Rio
This is the worst music store I’ve ever been to. The employees ignore you and hardly help you with anything. The items in the cases are a mess. They claim to have items in stock when it turns out they do not and no one offers a helpful solution to the problem. Their selection of both pedals and guitars are mediocre (granted if they have the item in stock). Again I can’t say enough of how poor the customer service was. Every employee avoids the customers and does a poor job at being helpful or friendly. Will never return to this location again.
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February 2020 by James Proctor
I'm from Lakeland. So this was the first time I visited the Orlando location. And I was blown away. So much eye candy. Picked up a boss rc1 Loop pedal And I'm seriously loving it.
