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January 2021 by Robert Green
Nice, courteous and fast. I spent maybe 10 minutes total at the desk area
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October 2020 by oscar dominicis
(Translated by Google) They treated me very badly(Original)Me atendieron muy mal
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January 2020 by KENDRA LAMMERS
Chose Hertz due to it's name and reputation. Arrived for an 8:30 pick up time. Counter was closed. Another customer had an 8:00 pickup and was talking to hotel staff who was trying to get a hold of the clerk who was supposed to be there. Eventually got through to someone who said there were no cars available at this site and that they would try and get cars transferred here from the airport which was going to be at least 45 minutes. When I asked what Hertz would do for our inconvenience if we waited was told that they were just trying to get the cars transferred. When I asked three more times was finally told they might be able to give me a 15% discount. We left. Went to the Sixt counter next door and was given a car instantly with wonderful customer service!!
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January 2019 by Dallas Chavez
We're waiting over 1.5 hours for an attendant at the desk. This place is a joke. I called several times and they all say the representative is on his way. These liars are absolutely ridiculous. Collin who eventually picked us up was EXCELLENT. Kind person. Management (the phone number they had on the placard on the desk) are a joke.
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December 2018 by Diego Scudeler
Appointment at 9h00. No one at the front Desk. We called 2 times, waiting for someone to meet up. 9h30, still no one. We're still here, loosing our time on our schedule.
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April 2018 by Holly Davey
Over the top customer service from KEVIN. He turned around a horrible situation and got us out the door in record time. THANK YOU KEVIN!!!! (He definitely needs a raise x 2!!)
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July 2017 by russyau
I'd give a zero star if I could. Reserved a vehicle and got there found no attendant nor any info of redirection. Asked the hotel concierge and learned that they have moved months ago. Had to call an uber to goto another location to pickup the car. Lost an hour. Not a pleasant start.
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June 2016 by Jose Melara
People arw really nice ...and they arw here to help u
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December 2012 by Simon Guerin
I walked in one morning and asked for a car. 15 minutes later I was driving on my merry way. The whole process was smooth, quick, and easy. Had some issues with the e-toll thing in the car not working but aside from that, it all went as expected. $65 for a mid-sized car for 24 hours. The car (Chevy Impala) was in good condition with low miles. It was clean and well looked after.
