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February 2024 by Mary Owens
Couldn't find anybody to assist. Looked around a bit and finally gave up and left.
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January 2024 by Kaley Ruscigno
I visited today, purchasing a storage cabinet. The disassembled item in box weighed about 194 lbs, so of course I needed assistance in getting it to my vehicle. Not one, but two employees were kind enough to carry it out on a flatbed & load it into the van for me. Thanks guys! Appreciate it.
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January 2024 by Manuel
The place is ok but as always, the lack of customer service is notorious.
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January 2024 by Zuleyka Munoz
Went to find something to unclog my toilet and ask a men in the entrance for help I said “excuse me” and he “Hello” and left and didn’t even help me at all and then I ask 2 men who were walking towards us and ask them where I can find stuff to unclog my toilet and they give me a bad attitude and didn’t even give me the right direction to find the stuff and only when I ask a woman did she give me the right direction where I could find the stuff.
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January 2024 by Jalen C.
Incompetent people working at this location. I started an order over the phone for a New AC unit to be delivered to my address. I provided my information to the lady over the phone and spelled out every piece of information so that there shouldn't have been any mistakes. Unfortunately there was, the lady had the incorrect email put in so in terms of any receipts or updates in regard to my delivery I was uninformed. When I called to get this sorted out, I was told that they are unable to update the email address. Not only that but I paid for next day shipping just for Lowe's to tell me that they are unable to deliver it the next day (Tuesday) and so I had to reschedule the delivery for Friday between 8am-12pm. Keep in mind I was still charged for next day delivery. I planned my morning around this delivery and waited 4 Hrs before I decided to call Lowe's for an update. All they had for me was that it was out for delivery with no expected time frame and no tracking information. When I asked for the delivery truck drivers info so that I can reach out to him, they told they did not have that information and that there wasn't a way for me to get in contact with him. After waiting around for an extra hour and a half past the time frame selected of 8am - 12pm, I was told by Lowe's that the AC was delivered even though it was not. I then contacted the Lowe's store delivery manager from the location that I ordered the AC unit from, and the guy I spoke with told me that it was still out for delivery with no expected time frame. So now I was being told two different things. After being fed up with this experience, I decided to cancel the order altogether. I asked if the cancelation order could be emailed to the correct email address however they said they were unable to do so since try original email was input incorrectly. It's 2024!!! How are you unable to edit an email in your system??? Just an awful experience with no answers at all. Good luck even trying to get ahold of the store too.
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January 2024 by Steve Bird
Great plumbing section at this one.
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January 2024 by John Besselievre
The staff was very friendly, extremely helpful. Had trouble with an in store credit card that had trouble working but the supervisor gave it to us being our purchase was five bucks. We just had a key made. Thanks again to the guys who helped us out!
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January 2024 by Marilou Armena
Preparing our yard for fall and winter...not much selection for the hardy wintering Lake Nona. Good choices in Waterford lakes
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January 2024 by Tijilde Serrata
I loved
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January 2024 by Valerie Soto
Everything was organized, ample parking, we found what we were looking for quickly, and paying for everything was straightforward. Plus, they sell some really good hot dogs outside.
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January 2024 by Vickee J.
One of the big home improvement stores in the area, right down the street from Home Depot. I typically find their everyday prices a bit cheaper so I go here more often. Nice staff, decent selection for whatever your DIY needs are, and a good sized garden area.
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January 2024 by Rochester New york
Incredible, no one who speaks Spanish is going to lose many clients??????
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January 2024 by Ernesto Machado
Friendly employees, knowledgeable, and willing to help.
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January 2024 by Pete C
What an amazing experience at the Waterford Lowe's center. I was in need of supplies to repair master bedroom. I want to recognize the Lowe's team members that went out of their way to go as far as to even assisting me in loading the my cart with all the heavy items. I also need assistance in selecting tools for the installation. And they gave me options. and one of the tools they did not have in stock, and they went out of their way to make sure that I was able to locate the tool. I want to thank Mr.Cole, Mr Kevin, Mr Sam and Mr Eddy. They worked like a pit stop at Nascar to address my repair concerns. Mr. Sam, oversaw my entire shopping experience and made sure that I was extremely satisfied. I would highly recommend Lowe's at Waterford lakes for your next Do it yourself project.They also offer contractor services. Thank you again, Lowe's for being there in my time of need with my home repairs.
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January 2024 by Eddie Diaz
Better than home depot
