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March 2024 by Brandon Kirkland
Don’t book appointments here, they ripped me off! I paid at the end of each visit, then four months later I get a notice in the mail saying that my “supposed” $20 balance was sent to collections! No phone calls, texts or emails about a pending balance. Just a letter from collections!
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December 2023 by D R
This place is a scam it’s a 0 .Long story short my sister came here twice the first time they didn’t find nothing wrong with her, but prescribed her medication. The pharmacy did not give all the medication. And according to them all the test came back negative then the second time she still didn’t feel well and it was a different doctor and she decided just to run a Covid test. Supposedly according to her it came out positive and she decided to prescribe a dangerous and experimental medication that has life threatening effects to my and she did not tell my sister any of this thank God my sister never got the medication because we all felt like she didn’t have Covid so we ended up taking my sister to the hospital there. They ran all the test found out that she had a sinus infection and a virus after that they did a Covid test and it turned out negative and the doctors in the hospital explain to us that the first time she went the medication they gave her were completely wrong. They were not helping her get better, doctors here should be a shame of scaring people and their families. Honestly, this place should be shut down because it’s full of doctors that do not care for their patients let’s not even call them doctors because real doctors actually do their job, right
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May 2023 by Erika G.
Worst experience! Made an appointment by phone for 6 PM. I explain to receptionist what I needed. It was only prescription that needed to be filled out. I was assured that the doctor on staff would do that. However, the nurse or nurse practitioner who was on duty was very unfriendly and unprofessional. Not willing to listen and to assist. She just wanted to go home and she let us know. Very poor service! I usually don’t write a review like this, because everyone deserves the benefit of the doubt. But this was unacceptable. I will never step foot or recommend this clinic again.
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March 2023 by Tenesha Daise
Today I had the worst experience of my life ever at a CVS pharmacy location really CVS. My son had an appointment today at 11:30 a.m. I got to the location before 11:45 only to be told that my appointment was canceled and that I needed to reschedule and that the customer after me having taken in my place. I told dr. Frankie at store location 5852 that I have no problem waiting because I was not leaving and there was no reason that my appointment should have been cancelled. I sat in the store for over an hour to get assistance for my son's appointment I spoke to multiple store managers and ended up being escorted out of the store by the Orange county sheriff officer who proceeded to tell me that I have been trespassed because they no longer wanted me in the store. I asked the officer why I was being trespassed he said they didn't have to give me a reason I was just no longer allowed and if I step foot on the property anymore I will be arrested. He tried to take my information to issue a trespassing warrant and I refused because I know point was I wrong for being there and at no point was I wrong for expecting the service that I set my appointment for and at no point should I have been treated that unfairly and not the same way as any other customer that walks through the door. While I was in the store dr. Frankie continue to be very rude to me as well as very dismissive I felt like I was being discriminated against. Every other non-black customer that was in the store was assisted and I was dismissed like a spot on the floor. Dr. Frankie didn't want to answer any of my questions she could not show me any policy that stated if any customer was late 15 minutes or more that their appointment will be cancelled and they would be expected to be rescheduled. It doesn't state it anywhere on the MinuteClinic website nor is it display anywhere in the MinuteClinic area. I was informed that dr. Frankie is the head manager over the minute clinic department in that location and was extremely disappointed at the way she gives customer service. As stated before I was there with my son whom is three-years-old who almost had to witness his mother being arrested and then him being in the state's custody all because dr. Frankie was on an ego trip. Anyone reading this I advise you to stay away from that CVS location because they don't know how to treat their customers nor do they care to make.
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September 2022 by Manny R.
I came by recently to receive the latest booster.I was greeted by one of the pharmacists, Amy, who was SUPER nice with a GREAT smile ;)Later Eliana, with her super easy cool, effortlessly administered my vaccinations.Thank you to you both!
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August 2022 by Angel Cancelo
The young girl at the front of the minute clinic area was rude and I guess wasn't in the mood to be friendly.... But there was no waiting
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July 2022 by Barb S
I had excessive ear wax. I made a appointment Amy S was very nice. Explained removal procedureDidn’t feel rushed through the appointmentThank You
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March 2022 by Brenda Torres
They charged $69 for a sport physical that did not include the EKG test. The school is asking for that test too. I had to spend another $65 at Care Spot where the EKG is included. CVS Minute Clinic is a scam.
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December 2021 by Andrea Espina
Nurse JulieAnn and NP Charlotte were kind and helpful.
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November 2021 by k
My daughter went in for a pregnancy test on May 27th, 2021. All they had her do was a pee test, they didn’t check her blood pressure, temperature or anything else. They did a simple pee test right there in the office. She paid 89$ in the office, received her test results and went on her way. Now, 5 months later, we receive a bill in the mail stating she owes more money on top of the 89$ she already paid. She called and they told her they will dispute the charge. But today, she received a message saying they will not be disputing the charge saying she got “lab work” done. But they did not send anything to the lab, it was all done in the office & she was told while during the visit it was only going to be the 89$. Very disappointed & feel robbed, considering she did not receive a check up & the visit was less than 10 minutes. I will not recommend minuteclinic to anyone. They’re overpriced and lead you to believe you will be paying for one thing & then send you a bill in the mail 5 months later.
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September 2021 by John Skeff
I came here for a Covid test. My appointment was for 6 o’clock and I arrived at 6 o’clock. I was instructed to come to the side door and knock on the door.I sat there knocking, while standing in the drive-through until 6:10 when I was sure that nobody was going to answer the door.I called the store to let them know that I was here and that I’ve been outside knocking for 10 minutes. The staff member I spoke to responded with you “You late go home. We closed now. You veeeeery late.” When I explained that I had been waiting outside since the exact time I was supposed to arrive the staff member raise their voice and just kept telling me “You’re late we’re closed”It frustrates me that there was no acknowledgment of the mistake on the half of the staff who had called me when my made my appointment to tell me to come to the side door and knock on it and then did not answer. I wasted an hour of my day driving here and back for no reason next time I will just go and get tested at the county.P.S. The hours listed on Google are until 7:30 PM. So I don’t know why they were telling me they were closed at 6:10 PM.
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September 2021 by Liliana Carrero
Don’t waste your insurance/cash here. You will be in and out, takes only 15 mins tops. They are very generalized in their willingness to help you. I went there for my reactive hyperglycemia and the doctor didn’t have anything to add or tell me besides what I already knew and could easily google. Her closing advice for me was to follow up with my primary care doctor... as if I didn’t come here for a second opinion. If they couldn’t provide that service 200% through and through they should have declined my visit to begin with. They literally checked my sugar level with a hand held glucose meter (which was the truemetrix cvs brand, that I already owned myself - by the way its not even the best quality of a meter when it comes to accuracy. I switched for a more better brand “accuchek”). Just shows how cheap they are with their tools and clients. So for me to pay $100 for glucose check, that wasn’t even 100% accurate and such a lazy job on treating this condition, I could’ve easily done a glucose check myself. I feel this is a slap in the face. Was not expecting that. Horrible, waste of time.They are not well equipped to treat patients with diabetic needs or reactive hypo. Get yourself an endocrinologist and use your insurance on an actual specialist.
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August 2021 by Kyler P.
This CVS Minute Clinic is great! The two ladies took good care of me, we had great conversation, and it was QUICK! One hour from start (I was a walk in) to finish (getting my script and walking out the door). I will most definitely use this clinic again!
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August 2021 by Rachel B.
Good luck getting anyone on the phone. They don't answer. Make sure you have time to wait in the drive thru.
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July 2021 by Brandon S.
Place sucks they need to fire the people in this pharmacy they play games with your meds and will hold your shit and not let you get your meds into they feel like letting you get it . I'm a cancer patient and have a weed license and take meds strong and they always give me issues about my meds and it's like don't fuck with someone who is on there way out and leaving kids behind the same rules and laws don't really apply to someone who is about to pass so why do you think you have the right to hold peoples meds and why have two cvs pharmacy with in a 600 steps making no fucking sense at all and I always have issues with this pharmacy and the other cvs which is like 600 feet away after this bullshit I'll never ever ever shop with them let alone trust them with my meds. I have cancer so I'm on point with my shit and what I take let's leave it at that.