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February 2024 by Jamie C.
This location is a little step up from the pep boys on E. Colonial Drive by Dunkin' Donuts: there wasn't a FULL waiting room of people, an annoying lady singing and playing guitar or customer complaining BUT the wait time is still the same! I again used car advise to book my appointment because I do instacart and wanted my discount. My appointment was at 9am and I arrived at 8:55am.....my car didn't get pulled into the garage until 11:20am! What's the point of scheduling an appointment, I didn't leave until 11:55am! I witnessed a five different customers get their car done before me and I was there before all of them. The only thing I can say is the staff is very nice and I kinda eavesdrop on the conversation they had with customers in person and on the phone, they explained things in very clear details about what's happening with their car.
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February 2024 by Brandon C.
I went in to get my break lights replaced and they were very helpful. The total service cost $33 to replace the bulb that needed replacing - this includes the bulb and service. I went in early in the morning and they were able to take care of me without an appointment. It only took about 45mins wait-time which is very reasonable considering I was a walk-in. Probably the most notable moment was an interaction I overheard where another customer was considering selling his car because of an issue, but Pep Boys were able to find the problem other mechanics weren't able to find. **There was a mixup with the payment and I was overcharged so make sure you look at the bill. But when I talked and showed it to the people at the desk, they were incredibly nice and professional and corrected the issue. They even gave me a spare set of break lights on the house.
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February 2024 by Mary Loffredo
Amazing place. Accommodating fast service, the best around my future place
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February 2024 by Rob Myers
The guys were really great about letting us know our latest issue was caused by a recent repair at another shop (pinched coolant line) and that they should pay for the repairs. This saved us a bunch of money and built a lot of trust.We've been using this location for a dozen years on and off (off since I got a BMW and they don't always have a tech on staff that knows them) but we'll be looking to go back more after this recent visit. Really thankful to them for being fast and honest!
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January 2024 by Alejandro Guzman
Coming to PepBoys for any of my car troubles was by far one of the best decisions I ever made! Usually when I go to mechanics I’m stuck waiting for hours and being charged unreasonable prices, but PepBoys handled my situation with extreme care and efficiency and had me set up in under an hour. If I could give this place 6 stars I would
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January 2024 by Julie Dias
They were able to help straight away and were so sweet! Definitely recommend.
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January 2024 by rebecca loffreda
Worst experience ever DO NOT RECOMMEND PEP BOYS
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January 2024 by Jonathan Velez
I do not recommend this pepboys location. Horrible customer service!!
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January 2024 by Larisa Davis
If at all possible, go somewhere else.
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January 2024 by Tim Barry
Good work.
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January 2024 by Desmond Duncan
Courteous and professional.
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January 2024 by happymindesign
I called before I headed over about a battery replacement. They were quick to answer the phone, and let me know I could drop off my car. I dropped my car off and got updates via text about my car ! I love the communication and the service was exactly the amount of time they told me it would take. Excellent service ⭐️⭐️⭐️⭐️⭐️
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January 2024 by Leon Nguyen
Great service and nice people working here. They fixed my front tire quickly. Richie was a great help and an amazing person! Probably the best Pep Boys in town
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January 2024 by Bob Casper
WOW! They found the leak in the tire and fixed it. No hesitation, no prolonged waiting, no upselling, no extra charge...Just great customer service.Thank you to the Team near Waterford Lakes - you all are amazing!
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January 2024 by ashley charlotin
Marcus was so great with helping me out!! Wait time was short and there weren’t any problems with his service. 10/10 recommend!!