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December 2023 by Patrick Goodwin
I stayed here earlier this year, and yeah… no. My room had a cockroach infestation & mold. The TV also didn’t work. Also, despite it being in one of the safer parts of town, there were sketch people around this building at all times of the day.I almost feel bad for the front desk people because they actually were very nice, but this place is disgusting. Stay away, even if you’re on a budget.
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December 2023 by James Nowlin
Hello, I'm a pastor and normally wouldn't even bother leaving a review. But I think this needs the attention of the corporate heads because this kind of thing should not happen to paying customers. We come to our room (229 -11 day reserved) and you can clearly see that some kind of construction has taken place. There's drywall dust everywhere and even some mold in places. We call the front desk to let her know and she hangs up on us. We go to the front desk and there's another customer complaining that the 2 rooms they reserved were dirty and yhe clerk gets her another room. The clerk comes back and hears our concern and she tries to give us one of the rooms the last customer complained about. We were in line and heard the conversation. So she takes us to another room (115 -king size) and it's cleaner than the last but not even close to what we saw in the photos (false advertising) and while in here I saw 2 roaches. I believe Red Roof is better than this and I hope this reaches who it needs to reach (corporate). So we ask to just stay the night and cut the reservation short and get a refund of the balance. The clerk states it will take up to 7 business days to complete. So now we're stuck in this room. I hope this can be fixed. This just isn't right. And here are the photos to give you a visual. I've also noticed that the previous complaints which span months are pretty much the same and the response is always.....We're sorry and we'll look into this. Obviously they don't care!!! The Better Business Bureau needs to hear about this!!!Pastor James!Rooms: Terrible!
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December 2023 by Brandon Charles Johnson
We have had the best best stay ever!!!! We absolutely love Macarena Figueroa! She’s so hard working genuinely sweet and always has our papers and keys ready for us anytime we stay over again! She takes time to do her job to the best of her abilities. Y’all don’t let this girl go she’s a rock star!
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December 2023 by Callie Bell
Do not stay here! Unfortunately I did not read the reviews in this hotel. My room was in horrid condition. I cannot believe Red Roof Corporate would allow them to have rooms in this condition. Broken furniture, rusted sprinklers, mold, roaches, bed bugs missing paint, stained and corroded tub. Lot's of loud voices and music kept me awake and worried all night.
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December 2023 by Callie B.
Is "The WORST" an option? Not worth what you are paying to stay here. How does Red Roof Corporate let them continue to represent their brand? Room conditions were horrid and I did not feel safe. I am SO disappointed in RR for allowing these conditions.
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December 2023 by Clay Lester
Cockroaches. Smelly. Used q-tips. Bathroom door rusted open. Cracks in the walls. Hard bed. Dirty sheets. This was without a doubt the worst hotel I have ever stayed in, and I’ve stayed in hotels in rural Guatemala. Everything about this place was nasty—the bed, the sheets, the floors, the shower, the toilet, the sink, the fridge, even the dresser. I found several cockroaches during my stay. There was a used q-tip in the dresser. This place is absolutely disgusting. DO NOT come here, just bite the bullet and pay the extra $20 for the hotel next door. I thought I would get what I payed for. No. You would have to pay me to get me to stay here again. Take a look at the pictures, see if you can win at spot the roach.However, the people at the front desk were pretty nice.
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December 2023 by Ted Ansley
Overall a very rundown hotel, one of worst rooms I've stayed in in 20 years. It was just dirty and had paint peeling, the bathroom wasn't good. On the flip side, the bed was nice and comfortable and the TV was a nice and there was a refrigerator. The checking area was nice and checking was easy and plenty of parking. Maybe I just got a bad room but I wouldn't recommend unless you know you get a better room. This place did get okay reviews, but I expect the price should be lower.
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December 2023 by Makeyla Bollman
I was annoyed the tv did not work. You can’t manually type in the Channels you want. Have to start at 47 and hit the up button and hope it does not go no signal… then I saw coffee stains on the comforter… so I smelled it hoping that at least the comforter was washed it was just in fact a stain and low and behold- strong smell of coffee, so bedding was re made from last set of person(s) that stayed and not washed. Considering the condition of the room (holes, dirty floors, dirty bedding and rusted appliances) I don’t know how they get away with charging $150.00 a room. I attached pictures of the coffee allOver the comforter but the review willNot show the attached pictures
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December 2023 by Coleen Richardson
Upon checking in the first room we checked in smelled like heavy smoke so we ended up switching rooms, the next room was worse the room had mold the metal around the was rusting and chipping. The next day the toilet was clogged so we tried to call for a house man to unclog the toilet NO HOUSE MAN , she tried to hand me the plunger and I was like NO WAY! So the young lady can up to the room and did it not to mention I went to the store and bought cleaning supplies to clean a room that was already suppose to be cleaned. The pictures that's showed online served no justice and we figure because it was a PLUS it wouldn't be so bad it was worse then the regular Red Roof Inn. For what we paid I was better off sleeping in my car and taking a shower at the gym or truck stop.Nearby activities: Great location but the hotel needs work
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December 2023 by Michael Sanchez
This single handedly is the worst “Hotel” I have ever stepped foot in. We got to the hotel after a very long drive so imagine our shock and surprise to find out that the moment we stepped into the room, it smelled like someone has been smoking in the room for years, the bed was disgusting and had looked like it wasn’t washed, there were roaches everywhere, the mini fridge was questionable, there was rust all over tub and paint chip inside the tube. There was a random $5 bill laying around and due to the recent cases of people lacing money found on the ground with fentanyl, it had us worried so much. We told management that we wanted to leave immediately and offered to give us a new room. Somehow the new room was worse. The pictures that are posted about the hotel are a total lie and don’t ever stay here. This place should be ashamed of themselves and for what they charged shows that this place has no integrity on keeping their standards up to par. I have yet received my refund and o hope to receive it soon. Stay anywhere else but here.
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November 2023 by Hailie Riegsecker
Would give it 1/2 star overall if I could. The place was completely run down. Absolutely filthy--floors dirty, surfaces dirty, even the walls didn't look clean, and the remote was sticky and the batteries were exposed. Not to mention our TV didn't work, the shower was leaking and completely rusting and worn down, had no holder for the toilet paper so had to place it on the dirty floor, no towels, trash cans, or Kleenex. Surprised that after all that, they had provided the complimentary toiletries. The smell was also terrible. I woke up with a headache and almost threw up from sitting in the musk stench.
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October 2023 by Vincent J. Pina-Crupi
Red Roof PLUS? This should be called Red Roof NEGATIVE. This has to be the worst Red Roof location I have ever stayed at. Everything is broken, dirty and run down. The location is great but don't expect much and maybe you won't be disappointed.Rooms: Totally run down. Everything is broken, TV, shower, bathroom door.
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September 2023 by Andre Lira
This hotel should be close by the health department. Two roaches in my room during the day. Walls falling apart, mold and way too many others issues to report. The best part was around 2am another guest opens my door, they gave my room to someone else while I was staying in. This was so a bad decision to stay here, we were passing by and want just a place to sleep. This property is in serious health violation. DO NOT STAY HERE!
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September 2023 by Barbara R.
When I go to a Red Roof Inn, I don't expect the Ritz, but I do expect it to be clean with basic amenities. I do not expect BLACK MOLD! This property is a DUMP. It should be closed down by the Board of Health.
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July 2023 by Kelley Burch
If I could rate this place a zero, I would.This hotel was booked on Hooper. We walked in the room and right back to the desk for a deposit refund.There was rust on lamps, every wood surface was expanding from mold and mildew. It smelled terrible. Stains on the bedding. People gathering outside. Less than desirable location.When I was at the front desk, the GM tried to offer a direct refund, but was told by someone else we needed to contact Hopper for the refund, but they would grant it. We have called hopper 4 separate times, saying they are waiting for a response for the hotel.The photos are fake advertising. Spend the extra money and head to the Holiday Inn.Seriously, don’t book this hotel. You will dissatisfied with your stay and service.Rooms: Mold. Rust. Unliveable.Safety: Less than appealing.Noteworthy details: Not worth even the low rate.
