-
January 2024 by MVCH Florida Services LLC
Is too easy. I got it, just because I live in a hotel it doesn't mean i can't pay, the other store know I am an honest person. It doesn't matter what they said , they just judged me and decided what is better ? . PLEASE DESACTIVATE MY ACCOUNT. I HAVE NOT AGREEMENT WITH THIS STORE. THANKYOU.
-
December 2023 by Kendra Soto
Great customer service from Glenda, Juan and store manager Juan.
-
November 2023 by Alex Rey Cardona
Follow up has been great and website easy to use. Thanks!
-
November 2022 by Courtney Lemmon
Liz was very helpful answering all of my questions an getting me the product I want
-
October 2022 by Lindsey Riggs
Please let this be your sign to NOT do business here. If at all possible, avoid. I’ve been a long time customer, and signed up when Doc was still the manager. He was so great to work with, and I was sad to hear he had left but also happy for him! So my payments are bi weekly, and last week I had to close my bank account for non relevant reasons. After, I completely forgot to update my autopay for rent a center. My bad completely. They called me while I was at work, and let me know and I said I’d call back after. They continued to call me. A few days passed, with 5-10 calls a day from different numbers and rude voicemails, and I still hadn’t updated my card. I’ve been busy, but yeah my fault. (Note: the harassment doesn’t make me want to update it any faster.) on Wednesday, I hear that someone showed up at my home. Keep in mind this is only 5 days after it was due and they’re showing up at my home!!! So I call to let them know it’s getting unacceptable. I spoke to a really really nice woman who let me know the situation. Apparently, my previous payment was “returned” for 10/8. I was like oh no! Okay I’ll call the bank make sure and fix it. But that I had to bring only cash to the store? Ok sure. I called the bank AND checked my statements, and well actually it did go through and was paid to them fine. It was never returned and this was WELL before I closed my account. So I called. Someone said hang on, I’ll call you back in 5 min. No call came. So then, they decide to call me BACK TO BACK while im asleep. Multiple times in a row. So I finally answer to tell them to quit calling im asleep and they’re so rude, they are arguing with me about the payment etc. Its literally $40, and they’re acting like it’s some crazy debt. Creditors cannot call you more than 7 times in 7 days (1X a day) and I have over 20 missed calls in the past few days. Not even including the rude voicemails and multiple different numbers calling. The guy who keeps calling me will keep relaying information between me and the manager, but why can’t the manager just call?? I’m so sick of this harassment and I’ll never do business here again. Absolutely not. I’ve been a good customer with very little issues but I’m completely and utterly over the treatment by these people. It’s not worth it. At all.
-
September 2022 by Anthony Buchanan
This was my very first time using Rent-A-Center. I worked with Liz, who has been nothing but phenomenal and pleasant. It's been a great experience, and will definitely come back. Thanks so much!!
-
July 2022 by Robyn Burton
Wanted to give a HUGE shout out to Doc and his team. They went above and beyond to meet our deadline. Thank you for coming through with fast and amazing customer service. Grateful for all your help. Thanks again! Go TEAM!!
-
April 2022 by Rick Flannery
I've been a customer for little over a year, and never had any issues until now. When it comes to communication about my account, I have no issues speaking to someone. However, it's becoming very frustrating. Especially when trying to reach management, to find out why one of there employees is leaving harassing messages regarding payment that technically isnt late and never gives his name in the process. Several times this has happened, in addition. Working overnights my schedule is off. I'm constantly receiving harassing voice messages and text messages. Asking for payment, another issue I have. I get paid every other Tuesday night after a certain time. So I received a call from this unnamed person. Then when asked to speak to management the excuse I get, is either busy with another customer or isn't working that day.Then there is the text messages saying how I need to be open with communication. I am overly aggravated with how I'm being treated and discussed with the customer service of the store over the phone.
-
September 2021 by Karen Gullon Serrano
Great customer service, Rosemary Roman was attentive and very helpful. I recommend this place.
-
September 2021 by Monise Moise
Great Customer Service. Been with them for 7 years. Know Rosemary for 1 year and she’s great, she knows my name.
-
September 2021 by Jazmin Jimenez
Rosemary was the best ?? she help me at lot asked for her ?
-
September 2021 by Jeramy Potter
Friendly reliable staff. ?
-
June 2021 by . ..
Rosemary is the best ! She made everything simple from day one. Thank you for helping me on short notice!
-
May 2021 by Kyla Williamson
Rosemary was very helpful and friendly! I thought it was going to be a hassel but it was hassel free!
-
February 2021 by Damion Hamilton
Mrs. Rosemary and Vivian were absolutely amazing in helping me find the perfect decor. They have reasonable and competitive prices..it's very easy to walk out with a complete set for every room in your home, without breaking your wallet
