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October 2023 by Zaida D.
Im also obtain my products there. The cashier is so kindness. Always bought the same and going to 11.00 a.m. for not wait.?
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September 2023 by Zaidafer9
Im also obtain my products there. The cashier is so kindness. Always bought the same and going to 11.00 a.m. for not wait.?
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September 2023 by crystal hudson
The the manager was kind. I rated 2 stars because the same courtesy given for one purchase wasn’t offered to another.1) I went to return a product, without a receipt. The manager looked it up and offered cash. No issues. Awesome.2) I explained at another sally without the receipt on me, I didn’t have the same experience. They issued me a gift card and kept my purchase.3) Today I had the receipt on me and requested the same experience she had just offered, my money back instead of the gf. Could she exchange my gc for money at this point? Could she see my purchase in the system?I asked if she would look up my purchase history(as she had just done), she didn’t even attempt it. Why not take a min?Use the receipt? Nothing.I asked for my money back in exchange for the gift card?She asked if I had the card on me? Yes.She said without the product in hand no, as I explained another store took the product.My issue, there was no effort to make right my earlier return. She seemed puzzled Id request my money instead of the gf. Sure its an odd request, but couldn’t hurt to ask. She didn’t even look it up. It was awkward. Instead she suggested I use it in store. I left without purchase.
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July 2023 by Elizabeth Kim Borges
Omg thank you Sally’s for maintaining great customer service. It’s so rare these days to get friendly competent service so when you see it it’s refreshing! I’ve been to the downtown (e colonial) Orlando store 3 times in the past couple of months and each time over the top exceptional service. The staff is always working hard, ready to help, super knowledgeable, extra kind! They greet you when you walk in. Wow you guys have high standards and I’m grateful. Also you always have what I am looking for and you have good deals.
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June 2023 by Juju Bernstein
Josie always gives the best hair advice!! Great personality & great customer service!
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May 2023 by Aisha
I find different brands of hair products and great monthly offers.
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March 2023 by Keona Russell
I’ve always had a really good experience at this particular Sally. The staff is consistently kind & welcoming; I’m also always able to find the products I like, in stock for a reasonable price.
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February 2023 by Ebony Garcia
Nice and clean store. Customer service was fantastic.
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January 2023 by Catherine Kane
The clerk was very helpful. I got everything I needed.
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October 2022 by M.A
Only giving one star bc if I could give zero I would. WORST customer service I’ve experienced ! Poor management, making excuses for something simple just because they are lazy and don’t want to do the job. First time going to that store and last, I don’t know how mediocre people like these have a job.
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September 2022 by Mala Patel
I went in this store on 8/26/22 in the morning for flash sale. For some reason coupon code didnt work. The associate behind the counter didnt care. While I was standing to resolve the problem, she is talking and helping her own kind in the store. She was was rude, pushed my products on side and said its not working , cant do anything, and walked away to chat with who ever was in the isles.Later that day I got the email that coupon code is working, but by then, I had to pick up my husband fr surgery.This is the only location that I was treated badly.Apopka, Mount Dora, Winter Garden associates are helpful.This location or just this associate should get minus stars.
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September 2022 by The Word Weaver
Excellent customer service from Josie. Very kind.
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April 2022 by Noel J.
This is a new Sally's they opened up off LPGA near the outlets. This one is my favorite because it's bigger has more windows so you get natural sunlight while shopping. For some reason when I see more sunlight it's just more inviting and I want to shop there. Also friendly service and the stylist that worked there were very knowledgeable. We ended up dying part if my daughters hair bright pink. We followed what the stylist said and it came out perfect.
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March 2022 by Halley R.
I'm back again with another bad review. I work close by so I decided to try again. I really needed hair dye, and it was available online so I placed an order. Went to pick up my order. Everything went smooth. I get back to the office and get a notification that I got refunded for the hair dye, they don't have it. Why not mention that to me in store so I can go grab another option? How do y'all suck so bad?
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January 2022 by John M.
This particular Sally's Beauty Supply is a bit small, but honestly, I found that most of them have been. The service here is relatively friendly and it is it conveniently located just east of the downtown area and on the edge of the Milk District. The prices here are decent and it is a place that I have often brought my daughter when she needs a particular item.
