-
March 2024 by Jake Starbuck
Service was terrible they have never gotten any orders
-
February 2024 by John Masem
Great steak burgers and thick, delicious shakes!
-
February 2024 by Juan A.
Good takes forever to be delivered and gets to your property cold, requested a refund and they won’t even do it. Last time ordering from this place.
-
February 2024 by Jim Phillips
Very bad experience. The few employees on duty were fine. However, the order kiosk wouldn't work properly. Companies like this are losing business due to poor customer service. They think that their saving money by cutting jobs. I'll never go back!
-
February 2024 by Emily Paulson
DONT GO HERE. GO TO STEAK AND SHAKE ON COLONIAL.My boyfriend ordered at the kiosk and got himself something and me something. He then found out that the one thing he ordered me they didnt have. He told them okay, well just cancel the whole order and we'll get a refund. Then they said "well we already started yours". So he said thats okay i still take it and then asked if he could get a refund on my item. She just looked at him and was saying shed have to ask. Then she told him it should be back on his card in 3-5 business days. Then he asked for a receipt of the refund and the manager handed him a reprint of the original receipt. He ended up leaving without a refund and went to the steak and shake on colonial. WHICH IS WAY BETTTER.First off, if you don't currently have an item it should NOT be available to purchase orignally.Second, I have experience with customer service and doing refunds on that end. The purchase was not even 6 minutes old, has not processed yet, should have just canceled the processing order. No reason it would take 3-5 business days.Do not go here, If you really want steak and shake go to the one on Colonial. Much better service and they dont mess up orders and they have all the items they say they do.
-
February 2024 by Patrick Shamblee
Went thru the drive thru. Burger was fresh but the fries were
-
December 2023 by Darkhorse Paradigm
If you decide to go get burgers and then think that you're gonna have a quick time going to a drive through. That's supposed to be fast food, meaning you need to get people in and out of your line. You can't even do that. I've been sitting here at the window for more than 20 minutes. And the guy is completely been ignoring me and another person that is sitting behind me. I will never come back to this steak and shake due to the nature of the fact that the management here apparently cannot manage their employees or for that matter. They're time management when attention to detail to paying attention to what's going on in multiple places at once.
-
December 2023 by Jovan R
This was the quickest I've ever gotten my food at steak n shake, and it was the both the freshest and best tasting. It was TOO
-
November 2023 by Willow Ginsburg
The burger is good, but I don't really like the fries. They just don't have seasoning. The service is good, the people are nice but the ordering is automated and you don't really interact with staff much.
-
November 2023 by Bella
The food tasted amazing and the staff is really sweet!!
-
October 2023 by Jéssica Reis
This place is so much better than at the student union at UCF. The food was delicious!
-
September 2023 by lisetica lisetica
The food was good. But the service no. I waited 25 minutes for 3 hamburgers with fries. I don't blame the kitchen guy because there was only one working there and another one taking care of the orders. They need to hire more people. The dining room was at 50% full. There were a lot of people there, and I only saw 2 guys working. If there was someone else, I didn't see it
-
September 2023 by Saige Hill
cancelled my order on me because they “closed early”, but no where on the app or google did it say a early close. Have called multiple times and have not gotten a refund. literally stole my money as a broke college kid.
-
August 2023 by Kc 911
Good burgers my only downfall is purchasing your sauces for .40cents a piece.
-
August 2023 by anastasia
Look, I love the food here and most of the time there aren’t any issues. I really don’t understand how one can mess up a simple order when it isn’t busy, meaning one car in the parking lot and only me in the drive thru (also the first hour they were open). All I asked for for lettuce tomato and onion on the burger, simple request and again no one there but me. I get home and it’s not there, like…what on earth are you doing in there that you can’t even get a singular order right with no distractions? It amazes me how careless and lazy some workers in this industry can be but still demand to get paid more.