"One of the worst steak & shakes I’ve ever been in. We waited at the door to be seated for 20 minutes when there were 7 tables available, they just needed to be cleaned off. None of the employees greeted us, they all walked passed us while we were waiting without even acknowledging us. When we finally got seated, the food took really long to come in and when it did it was cold. There was barely anybody in there, service was just terrible. The kitchen, there was food all over the floor and the bathrooms were DISGUSTING. If i could give it a 0, I would."
December 2017 by Pamela Jimenez
"Been there 3 times, won't be going back. First time was ok. Second time it took a while for the server to get to our table, then our food took 45 min. Didn't pay to much attention to it. Just figured they were having an busy day. Looked around there weren't but maybe 7 other tables in the resturant at the same time. Just recently went again. We were a small party of 4. Waited at the door for 15 min. Only 3 servers on the floor and not one person acknowledged that we were there. In that 15 min i was looking into the kitchen only to see how dirty and disgusting it was and the staff's uniforms and hair were dirtier then the kitchen!! Truly a horrific place!!"
December 2017 by Amy S
"It never fails. Walk into a restaurant with more than 4 people and they have no clue how to seat you. We just had a lady seat 3 groups that came in behind us because she couldn't take a minute to clean one of the two dirty tables big enough for our group. When my mother in law asked a lady nicely a few minutes later to clean them, she got a smart ass response of "well there's only two of us, so it's going to take a minute or two." Actually there were three people on smoke breaks and a few standing around so actually you could take a moment and help seat some paying customers. We weren't important enough so we went elsewhere since there are other places willing to do their jobs and help their customers. Would not recommend this location. Seek other restaurants in the area. There are plenty."
December 2017 by Sergio Gaeta
"The food is really fantastic, however the service is terrible ! The burgers are awesome, you can customize your meal and, when they get your order it's quite fast. On the other hand, the service was awful: it took too long to be called and the place was fairly empty ! The waitresses were chatting among themselves instead of focusing on customers. There were people who left because they refuse to wait. We were lucky because I was there only with my wife, if I were there with my entire family, then I would be in trouble and would probably leave too."
October 2017 by susan mayne
"Do not eat here! Women's restroom was disgusting, I've seen cleaner porta potty!! Waited 20 minutes for it to be cleaned. Wouldn't order until I could wash up. BLT had 2 pieces of bacon on it! Last straw is when I took a drink out of my cup and felt dried food on my lip from the outside of the cup! They had no apologies for anything. Steak and shake at home is 💯 % better then this location. Had to give 1 star because it wouldn't let me post otherwise...."