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December 2023 by Cassi McGee
I would give this business a -50 if I could because this is the worst business ever!!!! We opened up a bank account and within a few days they decided to close it when we called to ask why they said that was on their discretion and they would not disclose why they closed it. Then I had someone send me money by zelle and it went into this bank account I have been fighting for 3 months to get my money back because they told me they were going to send it back to the sender but they didn't and then when I called customer service of course they're not able to help you have to go into the branch I come into the branch they told me there's nothing that they can do that it's under review and they'll get back to me in a few days why is it so hard for you to give me my money that you're holding hostage that is not yours to begin with and yet you're charging me service charges for an account that is not even. I am filing with the BBB because this is ridiculous and they need to be held accountable for their actions I would not recommend this bank to anybody ever ever ever ever ever ever ever ever.
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September 2023 by Yorman Gamboa
Pretty poor costumer service from Andy, at the moment we step on his desk he catalog us for our nationality and start asking Random questions about our citizenship, we live here for more than 10’years and must be treated like anybody else local and American. He made went through a hard moment. Will not recommend this guy or bank to anybody. Is not safe to save your money there.
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June 2023 by Ashley Torres
Horrible service. I attempted to open an account here and I was so rudely spoken to that I quite literally walked out of my consultation. Don’t do business here
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February 2023 by Marcella Vetencourt
Thank you Elisa Harripersaud for everything.
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September 2022 by joseph medina
I just received a check from my job, an insurance company and I was one of many many people. The check I had was made out to this bank. I tried cashing it through the drive through service and she got frustrated with me and told me I had to come inside, when I asked why she just got upset. She eventually made up a story as to why they couldn’t cash my check because they had to “call the business to verify” when this isn't the first time cashing a check this size in the same bank. She said she “called” but it looks like they were just standing back there trying to waste my time. I immediately went to the Truist right down the road and they immediately cashed it without a fuss. It was at 9:30am on Aug 25. Don’t waste your time going to this bank, there is one .5 miles away so just go to that one instead and save yourself alot of time.
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July 2022 by H Campbell
This branch (Sandlake and Dr. Phillips) has gone from 5 to 1 star in just a few months. It’s obvious that management has changed. Twice this week I’ve gone in to make transactions- only to stand there in an empty lobby while tellers chatted with personal conversations for 10 ministers yesterday and nearly 5 today. Today however another customer came in and the teller could barely complete that customers transaction because of the personal conversation that continued with my teller. Oh - forgot to mention the Chick-fil-a breakfast that was on the counter the whole time. Sad how this branch has changed and how customer service is truly the last priority. We will start the process soon of leaving the bank completely.
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April 2022 by Julianna J
Bank tellers are nice but not attentive at all. I sat in the drive thru line for 20 minutes just to get a check cashed. It’s important to note there was one car ahead of me who quickly left after I arrived. From that point on, no other cars joined the line until about 10 minutes later. Regardless, I’m ahead of all of these people and I’m having a very simple transaction done. Every car that came after me left before me. Their tellers have also messed up deposits before and put them in the wrong account. Their friendliness is on par but they need to pay better attention to what they’re doing and how they’re doing it.
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April 2022 by Brent Sobol
There's a reason for the low rating. Huge building but not enough people to service the lines. Building has odor. Bathrooms are locked. I liked bbt better.Truist will probably start loosing cuatomers.
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April 2022 by Oren Rubin
Doesn't get any worst than this (not the branch, the bank itself)This is 100% the worst bank in the US
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March 2022 by Kevin Carpenter
I have tried to change a DBA on a corporate account and add a signatory. The 1st time I came in, the clerk burned our time and then said (after 2 hours) that she could not do anything without the branch manager. Since I live overseas I was forced to come back on my own dime ($2000 airfare) to get this fixed as my sons business cannot deposit checks into the corporate account. I went there yesterday to set an appointment and was told they would call later. Complete lie. Went back today to set an appointment and again heard they will call back.Since Victoria left, this branch has gone to hell. The branch manager should be sacked and the branch closed. If it were not for the time factor, I would close all of my account and do business with someone else. If you are considering opening accounts here. Do this at your own peril. They never answer their phones and constantly lie about setting appointments.
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March 2022 by Irina Mc
Went just now to the ATM (9am), merging is done, atm light is on, but... when you insert your card, type pin, and try to pick any option on a screen, touch screen does NOT work. I thought maybe they installed some arrow bottons to navigate the screen, but there is nothing. Waisted time for a simple withdrawal at atm, tried to stand in line of cars at the actual drive through, but that being in the morning it was busy and cars were not really moving. I will change my review once ATM is fixed.UPDATE: WENT TODAY AT 3:30 AM ATM WORKED
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January 2022 by alejandro prieto
They're amazing at being rude to you, delaying your checks and when your card needs replacement .it can never get to your home adress :) . Terrible customer service . They need to learn how to cope w their customers . Fee system is also ridiculous
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October 2021 by Kasvel Simms
I wish all employees from SunTrust were like Victoria. She is the best, it was a pleasure doing business with her.
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October 2021 by Mar
The banker who helped me, Victoria, was super helpful. She stayed on top of my credit card application, and sorted out all problems for me. She was also responsive after my application was approved, to help me understand the ins and outs of my new card. I feel very supported. I highly recommend!
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October 2021 by ramon cardenas
Thanks Carolina at SunTrust bank. Awesome service. Thanks.
