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December 2023 by Kayshli Rodriguez
Kenyanna and Mark are definitely my daymakers! I was so worried about my screen getting fixed, and they were so kind, professional and even informed me about the AT&T insurance so I could make my claim! I didn’t even know that was a thing, so 10/10 would definitely recommend. Those employees deserve the recognition and are definitely making a difference in this store! I’m overly satisfied!!
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December 2023 by ChefNay
I dropped my Apple Watch off and it was mishandled and broken. Shelby was able to take care of me (free of charge) since the watch was mishandled in their care. They were very professional and I patiently waited for the repair to take place, and my watch is now in great shape! Go check out Shelby when you go up there.
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December 2023 by Keith Kowatch
This place is a disgrace. Called them about an issue with an IMac. They said no problem, bring it in. After 4 days they said they would order the part and I should have it back in 3-5 days. They called back and said that they needed to send it off to their repair center and it may be a few more days. 2 weeks gone by and they had no news on on it but they had the part and all was good. A week later I called back and still no news. 4 days later they said they replaced the part but still didn't work so they were sending it back. 2 days later received a call to come pick it up cause they couldn't determine the issue. Picked it up and was told they didn't do anything to it as they dont work on iMac. And I should have been told they couldn't help from the start. Claimed the person was new and didn't know any better. Funny, since i talked with 4 different people over the course of 4 weeks, and not one mentioned they didn't work on them. They may be great at replacing phone screens, but they know nothing beyond that.Don't bother with this company unless you don't mind being jacked around and being called "Boss" when you talk with them
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November 2023 by Mark Hubbard
Mixed review....all phone #s reach a central line, but if your phone is broke not an option. I did use the chat option on a PC but they could also not help me. I visited 2 locations with appointments and both counter / desk people we very good and took the time to explain. One location did not have the parts to fix and the other did. The workwas done in one day. I did email the 2nd location about the part availability but did not get a response, however it did work out.
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November 2023 by Taty Moscoso
I alert all people regarding this business, my event is the following: online I made an appointment, I went at the agreed time, they asked me if I had insurance (cell phone) I told them no, I would cover the expenses, they gave me the price and they confirmed it. the corresponding color (case) then they told me that it would be ready within 24 hours...I tell you that they spent almost 5 days with my phone and in the end I showed up to see what was happening and after almost 1 hour of waiting they told me: YOUR CELL PHONE IT CAN'T BE FIXED HERE BECAUSE THEY DO NOT HAVE INSURANCE!!!! can you believe it???? Well, I'm warning everyone why this gave me a bad feeling. Sometimes they use certain strategies to see everything on your cell phone, from photos, bank accounts, contacts... before leaving the place I warned them: that I didn't want surprises in my accounts. banking or personal photos!! ALERT EVERYONE @!
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November 2023 by Katie Rojas
I was nervous coming in thinking I would not get good customer service. But Emmanuel gave me a warm welcome and exceptional customer service. He gave me options, didn’t push anything on me and was done in just about an hour. I’m very pleased!
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November 2023 by Michael Young
Nope. Made the appointment. Showed up 10 minutes early. Said phone would be ready in 1 hour 15 minutes. Showed up only to be told it was going to take another half hour and they would call me. I went home. Three hours after taking it in I called. Yes, phone is ready. Two minutes later I get a call from the shop to tell me my phone is ready. Three hours for a one hour repair. Won't make that mistake again. Day 2. Picked up my phone that they had overnight. Went out on the job to take some pictures only to discover that the lens of the camera had been damaged by the technician and could not take any pics. Went back to the shop. They said should take two hours to repair. Two hours later I get a call that they don't have the part after all and I should come get the phone and they will call me when the part gets in. How long? 4-5 business days. Then another trip to the shop for another 2-4 hour wait. OMG. If I had known this was going to happen I would have followed my initial impulse and bought a new phone. I WILL NEVER USE THIS COMPANY AGAIN!
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November 2023 by Efrain Matias Ramos
The staff is very helpful and very informative. They make sure the clients leave the store fully satisfied and with a smile on their faces. Manuel and Alonso are the best. They answered every question kindly. I am happy I found this place and I let them do my repairs.
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November 2023 by Fernando L. Rodriguez
I'm an AT&T customer and came here after dripping my Galaxy S23 Ultra and cracking the screen. Not only was the process extremely affordable thru my insurance with them, it was hella fast. A 4 hour process with amazing results.But the cherry on the top was my Tech Emmanuel.....above and beyond service. Detailed, service oriented, and a positive figure in what usually is a very stressful.time for customers.Great work!
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November 2023 by Lynette Padin
Awesome experience. Went to get my battery changed on my iPhone 11 max pro and only took less than an hour to get it changed. Staff was super friendly would recommend and prices were fair.
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October 2023 by Angel Navarro
Alonzo was amazing always happy to meet a fellow gamer who loves tech even more than I do. The repair it self looks amazing.
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September 2023 by Callie Phillips
Broke my phone as I was visiting Florida for a week on vacation was about to miss out on video at Disney and other amazing moments until the guys over at Asurion, Emmanuel and Alonzo fixed me up right. Emmanuel and Alonzo both provided. Excellent customer and had the parts that I needed to fix my phone fast and efficient. Highly recommend this place.
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September 2023 by M Griffin
Kenyanna was SUPREMELY helpful. Very thorough, very pleasant to work with. She helped me explore options to solve my problem, and when we found a solution, she worked to provide a repair in a timely manner. Instead of a 3-day, she turned it around in 8 hours. That included getting the replacement, fixing the phone, and validating all was well.Would definitely recommend dealing with her.
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September 2023 by Justin Peta
Although it took a little bit of time to get serviced, I feel as though the technicians at this location know what they're doing. The manager Darryl is knowledgeable and made me feel at home when I was fixing my iPhone. Would return (hopefully not too soon!).
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September 2023 by Mickie Lombardo
I only have the one phone and your team did an excellent job in getting my phone to me in recorded time. The hole staff was so very helpful and friendly.
