-
January 2024 by Steve Radzwilla
Awesome and great service! Dexter and the great team got my oil changed quickly and made it a fun experience! Definitely coming back
-
January 2024 by Andres Bolivar
Chris V, Mason great guys! Fully recommended service.
-
December 2023 by Brian Video King
The only place I trust for my oil change. Dexter, the manager always takes great care of me. He discovered I had a burnt out brake light and fixed it for me. Mason did a great job of servicing my car and replaced my air and cabin filters which were very dirty. I had a coupon for $10 off an oil change but they gave me a coupon for 15% off which saved me $20. These guys give great customer service. I highly recommend them.
-
December 2023 by Talita Paz
The service at this place is terrible, I went twice and was deceived, I kept offering to exchange different things and the bill only increased, the first time I was there my bill was a fortune, the second time I preferred just change the oil, they insisted on saying that my car had a heating problem, but I never had any problems like that, and I didn't buy the recommended product, and they simply left the water tank open, when I left my car a few blocks away. It boiled, when I went to check the lid it was just in place, irresponsible, doing this to your own customers. I'm never going back.
-
November 2023 by Angela Goldfarb
Sat and waited for 10 mins before a space opened, then was pulled in the bay and waited an additional 20 mins without service. Watched 4 techs walk around, be on the phone, and talk amongst each other. I ended up leaving because it took so long.
-
October 2023 by Kaylee Maurer
I came in to the Valvoline location off Town Center right beside the regions Bank. Upon arrival they seemed quite busy and had a number of cars in the bays but I was quickly greeted by a gentleman named Kyle. I had a few questions about the pricing all of which he was able answer almost to the exact cent on the dollar once I was inside he explained all ok the preventative maintenance things that my dealer and also that Valvoline recommends be done at certain mileages. He also showed me my air filter, which was extremely filthy which we replaced and that my battery was healthy but he also l did a test on my A/C and it showed that I was losing A/C is starting to lose Freon, and I will be returning very soon to get that done thanks to Kyle. I was in a little bit of a rush, and he got me out in less than 15 minutes. He served me with a smile and reassured me that I would have no problems going forward. I will be returning to this Valvoline henceforth!! Thanks again Kyle and the whole Valvoline team at GQ39 Hunter’s Creek!
-
October 2023 by Guilherme Campidelli
Tooooo slow. They were taking average 20 something minutes each car just for an oil change.I change the oil myself in less than 10 min. We choose this type of place so they can do it faster for you in a busy day but it feels the opposite. You need a lot of patience and free time for an oil change here. Dont recommend this one!
-
October 2023 by Briana Harricharan
Great service. Was in and out to get my oil change done. There was a voucher on Groupon for a discount which came in handy
-
September 2023 by Tegan Diemer
Just left this location where I got an oil change, new wipers and a fuel cleaning thing lol. This team was amazing!! They were all so kind, so professional && went above and beyond making sure my car was taken care of. They immediately came out as soon as I pulled up and was so prompt with the service! Quickest oil change in a long time. I am so thankful for them! Will absolutely be returning to this location for my next service.
-
August 2023 by Dulcio Billionz
This place is not a good place to get an oil change at this spot. Since I've got my new car I've been coming here to this only spot .tell me how now I'm paying Toyota $900 to replace an oil pan and a new cap because this place here Valvoline mest up my new car oil pan because they had stripped my caps underneath the car and I was driving my car with a slow leak that they did, now my car oil pan was damaged and I have almost gotten into an accident because of it. These people here are kids playing like they know what they doing and they never told me about what's wrong had me driving my car like everything was alright when it wasn't and that's what's scary because I could've been in a bad place right now even though I have to pay out my pocket 900 dollars out the blue because I thought I just needed an oil changed instead it ended up being more than that when I took it to my dealership and now they are starting an investigation into how Valvoline touched it last and didn't even say one thing about it and let me leave the spot knowing what they did and kept the mouth shut. Please this happened to not only me someone else also said they had the same problem These people here are not professional and will damage your car without you knowing and say nothing be careful at this spot
-
August 2023 by Robin Morgan
These guys can’t count. How do you give out numbers but don’t know how to use them. They are not an honest bunch either because when they don’t know what to say they lie. 2.5 hours in a line because they did not have what they need. They can’t count using their own number system and whoever is ordering stock is not on their job
-
July 2023 by AVT Consultants LLC
The oil change does not take 10 minutes as they promise!!!!! It is a farce!!!We arrived at 5pm to change the oil, it's 7pm and they never changed our oil. They put us in a line, then moved us to the line next to them and moved us back in line. We watched as more cars arrived after us and were served first. Then the person we talked to, told us that it was our fault for moving, we told him it was not our fault and that one of the workers asked us to moved. He never solved the problem, he did not understand his bad service.We were never able to change the oil and had to leave because we couldn't wait any longer.Disgusting and lousy service from everyone!!!!!I DO NOT RECOMMEND!!
-
June 2023 by JJ Robles
So I’ve been to Toyota for the longest time for my maintenance. I wasted so much money and time there. They lied multiple times to me and I’ve moved to over here now for certain services. The manager Dexter is a great guy! My mom and dad have always gone here so I see why they take their vehicles over. When you feel like you can talk to the staff without feeling like you’re being taken advantage it’s really nice. My car is about 10 years old and still run thanks to these gentleman and Dexter. This is the best crew!
-
June 2023 by S K.
Overall, the employees were extremely polite and checked everything. The prices are a bit high, paying about $175 for an oil change and new wipers. Checked my oil filter and air filter and did not pressure me when I said we could wait on changing those. Did have to remind them a few times to check my one tire that was low but not a big deal. Took about 40-45 minutes to complete the service request.
-
June 2023 by Timothy Hoinkis
It’s actually zero star. My day’s experience with only 1 errand to run, change my oil, was horrible. I initially started at the Valvoline down the street. I spent 45 behind a car that was in the bay. I finally get in the bay and no one addresses me for 15 more minutes. I got so angry l just left. So l went to this one. The manager assured me l would only have a 15 minute wait, 20 tops. So l wait. I finally get in with 30 minutes of waiting. The sign (as pictured) clearly states $109.99 for full synthetic for Euro cars (l have a VW Jetta). I always use full synthetic. But the manager (as pictured) wants to charges me $149.99 (as pictured). I ask him why the difference in price, but he can’t give me an answer. He goes around and around about how l don’t understand. He was rude and ignorant. But at this point l just want to get my oil changed. I have 1 day off, the next 3 are 12 hour shifts at the hospital. My total time at this adventure was about 2 hours! It’s safe to say l do not foresee me using them again, and there is no way l could recommend them to anyone. Pathetic experience all the way around.