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January 2024 by Sammy boy
Brandon tried his best throughout working on my BMW
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December 2023 by Francisco Quadros
Update: I want to congratulate the manager Brandon for his great professional service.I was giving up on this location after several problems and mistreatment from staff, poor service, long waiting time, disorganization etc. But, Brendan a Adrian, gave an excellet service, very polite and on top of all details.Still needs work on ORDER OF ARRIVAL...I was sitting on waiting for 1:30h and two cars that arrived after me, got in front of me for the service. Very frustrating and upsetting!Great team there today!
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December 2023 by Arianna Casadevall
One of the worst experience I’ve ever had after having my oil change done they did not put the screws back in for the under piece of my car. I started driving, and I started to hear a scream, scraping noise, and realized what it happened. They are too busy, joking around and acting stupid in the bay, versus paying attention to the vehicle, I do not recommend going here if you want your car to be probably cared for
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December 2023 by Mariana Villanueva
It was excellent the employees explain what my truck needed and suggest what needed to be replace now vs laterVery thankful of this wonderful people working on Sunday with a great attitude and a smile??Thank you so much? definitely returning to this location!
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November 2023 by Veronica Serrano
Update: So it turns out the issue with having low oil due to their error messed up my turbo in my vehicle. I have been waiting for the area manager Joel to contact me and he still has not called. The manager Brandon has been the only one I’ve been speaking with about this problem. They are making excuses instead of accepting responsibility for what they did to my vehicle. I went for a simple oil change and ended up with my car having issues turning on and it slows down when I try to give it gas while driving that I almost got into multiple accidents on the road. I would never ever recommend anyone to this location or any Vavoline. I am beyond upset and ready to sue because I recorded each visit and have documentation showing they messed up.Right after I had my oil change the very same day my car starting driving differently. It gave me issues with starting up and while driving it kept making a racing noise. It felt like it was losing pressure slowing down at times. My check engine light came so I came back the next day manager on duty said it was fine. Still had issues here two days later because now my check engine oil light is on. Told them I seen oil on the ground the same night. Spoke with another manager this morning made it back to the shop he said they forgot to clear the code. I asked him to check to confirm I had oil still because something wasn’t right. Guess what? They are adding more oil in my car as I type so obviously something was definitely wrong if it’s empty. Thank you to the manager Brandon for actually taking the time to check everything and correcting the situation today unlike the other assistant manager last week. If my car continues to loses oil I will be back and this time I’m contacting a lawyer because my car was perfectly fine before I came to this Valvoline for an oil change.
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October 2023 by Amr Rotab
Very rude staff and poor customer care, the guy threatened to call the police on me because he couldn’t redeem the coupon, until his manager showed up after a while and showed him how to do it. Although i asked him to check the coupon first before he even do the service but he refused. Bad attitude, no patience, horrible experience! Customer service was little careless on the phone. I don’t think there’s a chance to go back!
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October 2023 by Elizabeth Vidal
Big Shout out to da Assistant Manager Rafael for his work on our car. He was so polite and took time to explain all about what was needed for da car. Thank you so much Rafael. Keep up da good work!!!! Also from watching da other fellas at da place, they was all working together and grinding to get all da cars worked on. GOOD JOB TO ALL!!!Services: Tires
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September 2023 by ITO Foundation
The staff here is extremely kind and helpful. I’ve gotten many oil changes here and always it’s been a pleasant time and great service
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August 2023 by Lorelyn Noa
We have wait more then normal having a issue with a car piece but they apologize and give us and discount for the issue. Great customer services.
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August 2023 by Demiquili Demiquili
I stayed 1:30 minutes to be attended! very slow serviceServices: Air & cabin filter replacement
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August 2023 by Cindy O.
It was a very long wait on a late Saturday afternoon. I was getting super cranky waiting. But Adrian was super sweet and nice so I appreciated that
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August 2023 by Samantha Molinar
On my visit to get my oil change done I waited over an hour and the guy asked me to move my vehicle to the front of the store so I did, there was three guys that helped do my oil change they did not know how to rest my service light in my vehicle then when the guy was done he slammed my hood to my vehicle so hard that my Mercedes badge broke off my hood and they were laughing it off with each other not sure because I’m a female they thought it was ok and didn’t show any remorse expected me to brush it off I was so sad they laughed in my face I paid for my service and left I try to contact valvoline no answer I only go to valvoline but I will not go back to this location after I drove 45 to get my oil changeService: Oil change
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July 2023 by Jackson Y.
I needed an oil change for a late model MB SUV. Although the advertised price was $109, there is small print qualifying that it is for 5 quarts or less. For an SUV, price jumped up to $159. Other than the price hike, the service was quick and courteous. We were given option of staying in car or waiting inside an air conditioned waiting room.
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July 2023 by Asgh SuperFire
Workers are friendly but they might have done nothing with the car. They changed the oil but not the filter. Then they tried to charged me extra with a new battery that's way too much and my battery works just fine. It still says that I have to change the oil.
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June 2023 by Kim Nicotra
Not as detailed or informative as last couple visits. Type of oil I use was dispensed from there pumps. Last time bottles were used. I asked, they couldn't explain. They were at a loss for words. They also held my CC up over his head so the camera could view it. Hmm