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March 2024 by Andrew
I was blown away with how friendly the crew was .Experience
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February 2024 by E L Evans
So bummed that they discontinued the Buffalo blue salad! Hasn't been the same since!
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February 2024 by Sandra V
Great service prices and
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January 2024 by Bella
Average service and nothing to complain about there but the chicken tenders at this location are so insanely dry. Like the tenders look shriveled up. Comparatively, the Zaxby’s close to my job on the other side of town has the juiciest chicken tenders so I know it’s just a fault of this specific location. It’s consistently dry too. It’s unfortunate because this one is closer to my house but the other Zaxby’s I go to also doesn’t charge extra for sauce so I go there instead
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January 2024 by Isabella in style
Ok, not great!
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December 2023 by Tony Malfitano
Don't go here. The food is just like any Zaxby's, they are just severely understaffed. It was a full 5 minutes before I even saw a front end staff member and she was overwhelmed by the 2 parties in line plus the 2 cars in drive thru. Apparently it was just her and the grill guy running everything. It had been 20 minutes before I saw food and by the time I finished my meal the people who were in line behind me hadn't even received their food yet
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December 2023 by Paige Williams
The store managers Terri and Jacob are amazing! I had a company event that required multiple different platters. I wanted to assure the food was on time, possible to order online, great food and of course accuracy. Both, Terri and Jacob assured me the order process online was fast and easy and it was and the food was ready on time, in fact a few minutes earlier. I'm really grateful for their help as the company event turned out great and everyone was satisfied. Thank you all so much that worked that day to put together all those platters, you all are amazing!!!
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December 2023 by R Holliday
Don't be in a hurry if you come here, they won't be.
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December 2023 by Angel Smith
This is the first and last time I'll be going to this Zaxbys as I had thee worst experience! I did an order pick up that included 3 meals and a funnel cake. When my coworker went to the location via the drive-thru she was given one bag with only 2 meals inside and 3 drinks without straws. When I called to inform them that we were missing a meal the male that answered said that our "driver" forgot to grab the second bag. This was not an Ubereats or Doordash order, so I explained to him that she went thru the drive-thru and was only given 1 bag. He then proceeds to say that if I want, I can come back down for the rest of the food as he has it there. I ask him if it can be remade as I have to now drive 12 minutes to the location for the rest of the food. He said okay. Once I get to the location, I see a bag sitting in the order pick up counter and I ask the female employee if this order for me was remade as the bag was cold and did not appear to be. She responded that she did not know. I then had to ask her to ask the person I spoke with on the phone if it was remade and upon asking the person in the back she said he was still working on it. I had to wait an additional 5 minutes for my order to be remade and once again no apologies or accountability for the error. Dont waste your time going here because they do not care about you as a person what so ever.
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December 2023 by SN Brunson
12/9 UPDATEi wanted to update my review. today crystal took such attentive and patient care of my group ordering today!! if she isn’t in a position to train others or not a manager, she needs to be one! great customer service from her. i was very impressedoriginal: great food
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November 2023 by Eriq Anderson
I was having some issues with the online ordering and the manager (a blonde lady) helped me get my order quickly and even gave me some extra tenders for my trouble. She's a rock star!
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November 2023 by Cristal B
I love Zaxby's on e. Colonial. I believe the manager should train this store better. Poor service, I've tried this place twice and giving the second chance for the service being completely poor. I placed in order in for my leadership group online waited 2 hours all to get a call that this fast food ? joke, gave my order and refused to remake it after knowing it was stolen. Horrible service. Didn't call nor dare to bother with this service and I will highly not recommend this place even through door dash. By the way get a better person who knows how to door dash orders correctly you deserve a Zero star for failure on completing services and allowing people to steal from your store.
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November 2023 by Christian F.
Generally slow service. Also sometimes they won't give you the receipt so you can fill out a survey, and when I tried calling the store itself they would hang up. They short-changed me on a drive-thru order and I can't contact the store unless I go all the way back to the store.
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October 2023 by Tiffany R.
The only zaxbys I go to. Easy quick and everyone is super nice!! Thank you for all that you do every time I come. 5 star!!
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October 2023 by Alonzo S.
the tea was syrup, tenders were dry, gave me two straws for one drink but no fork... waited for about 10minutes, not a good look on Zaxbys
