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September 2021 by Todd W
I rented a car three weeks in advance to get from UCF to Destin, FL. Had a confirmation for 3 pm pickup. When I got there, I went inside Pep Boys and asked where the Hertz counter was…man said they haven’t had rentals here for some time. I was stranded out of town…customer service wanted me to drive to next town to get car at another location. Terrible customer service…pathetic they sent me to a vacated location. Enterprise down the road was able to get me a one way rental. 0 stars…less than 1 for Hertz.
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August 2021 by Lanae Sprang
Never rent from this location. I needed a rental while my daughters car was being repaired. Customer service was nice, but didn’t have the car I reserved, not a big deal, took what I could get. Agent told me I could drop the car off at the collision center I was using to have my car repaired…awesome! Bonus points, I don’t have to find someone to drop me off & then follow me across town, so I found this incredibly helpful. The car was finished and & called to let Hertz know I would be dropping it off at the collision center, he said sure, no problem, I will pick it up later today. So….he picked it up 5 days later!! Initially, he tried to charge the insurance company, but they denied it since the repaired car had already been picked up. So, he charged my card. I have spent hours & days trying to get this resolved. I just get handed off and told to jump through another hoop. No wonder the company is in bankruptcy.
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March 2021 by Shey Rivera
Horrible experience, horrible customer service. Would not recommend.
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February 2020 by Shailesh Singh
Please refrain renting from these guys. They don’t have cars most of the time and customer service sucks. I know they don’t accept the responsibility for missing items in the rental car but in my case I met with an accident and I had to go to ER directly in an ambulance and 2 days later when I inquired about my personal belongings they didn’t take any effort to find it. I kept following up for couple of months and now they are saying it’s more than a month so they can’t locate it. Seriously !!! Pathetic service.
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January 2020 by Matthew Walle
Didnt have the car I reserved and wouldn't honor the price I reserved it for.
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November 2019 by A Salas
This is a one man show so if you are renting here plan on being there for a couple of hours!
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November 2019 by jim wilson
Very polite young lady helped us return the car.
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October 2019 by ricardo leon
Be careful of this place. what is the point of making a reservation they wont have a car available and they act like it is my fault for making the reservation for today and basically told me to figure it out.
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April 2019 by Nick Caramico
Horrible experience, first car they gave me literally broke trying to turn it on (Red Chevy Cruze) and the second car which had several rock chips in the windshield which was noted before hand but they made me pay to fix. They also took an extra 175 out of my account for no reason, said "it is a holding fee" and that I would get it back after the car is returned. Its been 5 days and still isnt there. These guys suck and avoid this place if you can. Go to the one on east colonial or just avoid Hertz all together.
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February 2019 by Brett B
Very professional, good online pricing, Christine is great agent
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November 2018 by Alex McLaughlin
Picked up a car to drive for a day, very easy, cheap, and no trouble picking up and dropping off. Make sure you have your driver's license, and a credit/debit card ready with you
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September 2018 by Alexander Copp
Do not go here, they are scammers. During the rental they offered to fill the tank halfway when i returned it for a 16 dollar fee on a Chevy Sonic which i obviously declined so they took my deposit and told me it was for fuel even though i filled the tank up. I called them and they told me it was a mistake but said i wouldn't be able to receive my refund until the following Friday, almost two weeks later. When that Friday came, i still had no refund so i called, got the run around and they ignored my calls. My insurance called their hq and told me they marked off the fuel as empty and that there was no record on the back end of our interactions or my deposit being refunded. Only then did Hertz finally begin to return my money in light of the obvious inconsistencies although i didn't receive it until another week later. The employees name was Andrew, he's a snake. Don't ever go there.
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August 2018 by Rama A.
I've had a very good experience renting from here. The people who work here were so nice and helpful. They had a very good customer service!
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June 2018 by Alpesh Patel
Please check your agreement and make sure the check-out time is accurate since they pre-print the agreement and you could end up paying for an extra day.
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June 2017 by Luis Rivera
Great experience with Hertz. We rented a mini van for our family vacation. Vehicle was delivered on time and clean. Will definitely rent from Hertz again.