Since the merger, I had SunTrust prior, there has been a significant decline in customer service. I've had to have corrections made to my account several times. I am extremely unhappy with the outcome of the merger
October 2022
Four of my accounts were fraudulently accessed… to say the least I was distressed and concerned. Susanna calmly helped me at the very end of the day like I was her only customer. She is also taken care of me and my daughters previously in a professional and courteous matter. She is the epitome of professionalism and courtesy.
September 2022
Every truist branch i go to there is issues. Sitting in the lobby I got skipped. Definitely closing my account. I couldn't get a medallion seal while bb&t was merging. Don't use this bank for anything other than simple checking. Don't ever use this account as part of a portfolio or while going through probate
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.
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Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages