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December 2023 by Nicole Austin
HORRIBLE EXPERIENCE AND CUSTOMER SERVICE: I placed an order for pickup for a chest that I needed. I arranged my own pickup for the item and the staff gave the movers the wrong color in the item that I had paid for. I informed the manager Joe about this situation and his response was that I needed to bring the item back due to the error that his staff made. If I already paid for pickup of this item you think that I want to pay again??? Like this man clearly has no sense of accountability at all. That would mean I would be paying more in delivery fees than I paid for the item. Joe made it a hastle for me to get my money back for an item that i didn't even choose. He finally agreed to pick up the item instead of swapping it for the product that i already paid for. He kept making excuses which turned into the company picking it up almost a month after we agreed upon this. He only picked it up because I had to call corporate on him. Honestly they were slightly better but not much help either.This was a huge inconvenience and a waste of money because in the end I don't have a chest at all just money spent on movers. This company does not hold their employees accountable for any errors and for that reason I'll never shop with them again. And the store manager Joe is just incompetent, lacks accountability, and is a petty little man. 0/10 is the rating I would give this location.
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November 2023 by Berlin 1987
I love American Freight Furniture! I have shopped at multiple locations in different states. This one is no exception. Good staff, great furniture and excellent prices. Delivery scheduling and communication with the delivery crew needs improvement here to eliminate wasting the customer's time. Luckily the friendly and professional delivery crew made up for the extra 2 hour wait.
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November 2023 by Maeby Chassit
Store was neat and organized. Easy to find everything. Just read the banners! Eduardo is great! Will shop here again!it was easy to leave a review due to the festive turkey QR code ?
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October 2023 by Jeremy King
Joe was amazing, professional and up front about any and all costs! Super helpful in helping us understand the differences in the furniture we liked. Such a great dude! Fast forward, 2 days later (moving day and pick up) couldn’t get the couch to fit through the door and ended up getting a couch that was a bit too big. So I called them back and they said that they can swap it out and I saw that it was slightly damaged but they took care of it and were able to help me get a smaller couch without an hassle or costing extra. Joe is the best hands down!!!! I recommend coming and seeing him for your furniture needs!!!
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October 2023 by Rebecca Pufky
Shawn was so helpful and wonderful throughout the process, he was very knowledgeable and pleasant to be around. Will definitely be recommending and coming back!
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October 2023 by Berni Belanger
Roger was a tremendous help when we were trying to pick out the last pieces for our Florida Room. Lots of choices at reasonable prices. We even grabbed a second rug before we left!!
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October 2023 by Brian Manown
Joe was fantastic to work with, helped my friend greatly with a purchase and helped resolve an issue quickly and painlessly. Let him be your go to stop for your furniture needs!
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September 2023 by Morgan Watters
Darryl was awesome! He was super knowledgeable & helpful; we didn’t feel pressured at all & found the perfect couch! Highly recommend these guys.
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September 2023 by pauline cookinson
Came here a few times in observing their customer service skills and today was above and beyond Joe the manager explained all items I was purchasing, prices and in stock inventory and if items were discontinued I believe in communication and he gets 5 stars for a exceptional job done way to go Joe I will be back I see alot of nice things here I will purchase in the future
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September 2023 by Josie Favors
I give 5 stars to Gabriel in st Pete. He went over and beyond to make us happy. We were told that the things were in stock but wasn't. So he made in our favor and found us something we love. Thanks Gabe we appreciate your support.
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September 2023 by naftali nagar
One of the worst shopping experiences I have ever had. Disaster.Ordered online and confirmed. They gave priority to someone who came in days later…Will most definitely never shop in any American Freight again.
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August 2023 by Kim Evans
Joe , our salesperson, was amazing! We had shopped around at all of the big named stores but could not find anything that was good quality at a reasonable price. We went to American Freight after being referred by some friends who bad purchased there. We found a fabulous deal with a set we love. Joe was so helpful and knowledgeable but not pushy at all. Our new furniture set will be delivered in two days and we couldn’t be happier!
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July 2023 by Michael Mcclure
We had a great experience at American Freight. Joe was very helpful and informative. Thanks again
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June 2023 by Pooja Shetty
The furniture and it’s price here was great but you have to pay an extra $100 just for it to get delivered and that doesn’t include assembly. Apparently it’s another $100-$200 for assembly. They even kept forgetting to deliver some parts of the furniture and made us wait again.
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June 2023 by khadijah warnke
Joe was amazing! He was very patient with me and professional. I will definitely be back to American Freight!