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July 2025 by Mike Forbes
Called and left a voicemail for Mandy Franklin looking for a workers comp policy quote for a small LLC. Three days later, no return call. It amazes me that there are people in the business world today that are so lazy & rude that they can't take 5 minutes out of their day and return a phone call after three business days and they still keep their jobs.. unbelievable. Better yet, answer the phone. I mean isn't it their jobs to sell insurance?? She's probably employee of the Month. I don't expect a reply from the owner as it is apparent by reading prior reviews that they only reply to good reviews.
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November 2024 by La'Darius Curry
Oh, where do I start? Dealing with this insurance company was a full-on nightmare from day one.
Customer service? Absolutely useless. Each time, I was bounced between representatives who clearly had no clue what they were doing. I was put on hold for ages, only to be told they “Couldn’t help me at this time” and that I should “try again later.” Try again later? I’ve got an urgent claim, not a dinner reservation!
Speaking of claims, good luck getting yours processed. The hoops they make you jump through are insane.
To add insult to injury, I found extra charges tacked onto my account, which nobody could explain.
In short, I’d advise you to stay far, far away. This company doesn’t care about customers, only cash. Look elsewhere unless you enjoy frustration, wasted time, and feeling bamboozled.
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June 2024 by Jerzy Letkowski
We have not had any insurance claims so far. You made it easy to handle all admin and renewal procedures.
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June 2024 by Jerel Tomasello
I'm with Everline Coatings and Services of Southwest Florida and recently had the pleasure of working with Derek and team on revitalizing their parking area. They are extremely pleasant, communicative, and fair to work with.
If they treat their customers half as well as Atlas treats their vendors, they are in great hands!
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December 2023 by Esta Asteroff
Atlas has excellent agents who follow up and follow through. They are very professional.
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December 2023 by Joan
I have been with Atlas Insurance for about 35 years. They always go above and beyond to find the best policies. The agents are very helpful and always return my calls and emails promptly. I highly recommend.
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September 2023 by Suzette Stravino's
I recently obtained condo insurance with Atlas and dealt over the phone with a couple young ladies who were competent, very helpful and knowledgeable as well as experienced agents. I’m extremely pleased with their service and will continue my coverage as well as car insurance with this company. They go out of their way to get you the lowest rates with the best coverage.
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September 2023 by Sarah Newfield
Went to Atlas for my HO6 policy and they were outstanding. Had to go back and forth with my old agent and when they were not responding Atlas took it over and got it taken care immediately. Great agency.
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September 2023 by Henry Yeh
Although we had a slow start on the claim, it was understandable because of the magnitude of the damage in Florida. After a couple months everything went smoothly. Once Olympus and Damon Hull from Robinson Roofing & Restoration took charge, I had a single point of contact. Damon was very responsive so I am very pleased.I know there is so much talk about not insurable or premium went up by 3-5X. Atlas Insurance, my insurance agent was helpful and picked right company for us.
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September 2023 by Rahman
Phenomenal insurance agency.WIth how complex my residential portfolio is and how volatile and fickle the insurance market is in the state of Florida, Mark "Sobo" Sobolewski, was able to pull some strings and insure all of my homes. Even in the instance of when I have to file claims, his sense of stewardship and dedication is unmatched and comforting, along with that of his teammates. They will always pick up the phone, and dedicate themselves to solving the issue at hand or getting you the answers you need unlike 99% of the other insurance agencies out there.Atlas now even manages some of my commercial properties, and I am confident the level of service and communication will be consistent across the board! Thank you all for everything you do!
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September 2023 by Mike L
Great service and communication..responds very quickly to any questions I had.. took care of my situation. Would definitely recommend Atlas Insurance to anyone who needs an insurance company.
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January 2023 by Ron Sivitz
I like the quick response to anything I may need. We've been with Atlas for over 2 decades and I love they way they make everything so easy.
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January 2023 by Greg Linehan
Excellent customer service from Tina Brenes and the whole Atlas Team. I would recommend them to anyone for all your insurance needs.
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January 2023 by Patricia Lawrence
Atlas Insurance was wonderful and the lines of communications were always open. All my questions were answered right away.Patricia Lawrence
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January 2023 by Karen Elliott
I appreciate your top-notch customer service. You provided me with all the information I needed to make an educated choice and you let me know every step of the way with information you needed from me. Once I purchased my home insurance, there was no doubt that I would be purchasing more. When I needed the Florida auto insurance policy I was equally impressed with your attention to detail and quick response. Thank you so much for everything you do. I appreciate all of you
