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December 2023 by Juan Holbrook
Wonderful experience. Excellent customer service. Shout out to Savannah!
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November 2023 by Noelle Gault
Jeremy did a fantastic job working with my husband and myself when buying new phones. He was professional and knowledgeable on the devices, plans and accessories. He was also very patient and diligent in solving a technical issue that arose. Highly recommend this store for service.
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October 2023 by Vickie Woltner
Stopped by the AT&T store to purchase a new cell. They did not have a cell there to purchase. The sales person updated me on info & checked my old cell. My contract has expired & she said they would apply $800 for my old cell to a new cell. Sweet! The new cell will be mailed to my home. When it arrives, she said bring it in & she will transfer all my info, Pictures, files, etc to the new cell. Great I can’t wait to get the new cell & have AT&T set it up.Thank you, VickieSt Augustine, FL
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October 2023 by Samantha Kerry
Savannah is such a kind and patience person. She helped me with data transfer on my new iPhone 15. She also managed to lower my bill by $10. Very grateful that she’s here and took time and great detail to help me.
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September 2023 by Greg Barrett
Sold a phone to my 74-year-old mother that is not very tech savvy. Told her to go home and call Apple in order to get her phone working. Meanwhile both workers had no customers and just sat there and played on their phones and did not offer any help at all said they couldn't do anything. I felt since they weren't for the company the least they could do is call Apple and help her to get her phone back online. Very poor service. My mother left the phone on top of the car and totally broke so she needed a new one but she did not know her password to her Gmail. They would not help her at all to try to get a new password They just said go home and call Apple. Terrible service and demeanor They could have helped if they wanted to because if they're able to send my 74-year-old mother home with an Apple phone number they could have called Apple for her and helped her but they didn't the worst service I've ever dealt with as far as getting a cell phone She also bought a brand new phone and has been with AT&t for at least 15 years
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July 2023 by paula birch
Came in to add a line. Not only added a line, but changed the plan and came out even better. I highly recommend Alex and this store
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July 2023 by Mike
Alex was amazing and provided top-notch service. Best service and location by far in St. Augustine!
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July 2023 by Dori Nugent
We worked with Amber at the St Augustine Beach location. She was polite, professional and very knowledgeable. She made for a very pleasant experience!
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July 2023 by tyler
Customer service is absolutely terrible. I’ve been in the store 3 times now and the 2 guys in the store is unwilling to help.
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May 2023 by Carol Pagliuca
Great customer service. Margaret is very knowledgeable and was very helpful, she's the best! Thanks again Margaret!
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May 2023 by Beth Tractenberg
Wonderful Customer Service! I just got incredibly good help from David. He was able to explain to me why I couldn’t synch my Apple Watch with my new iPhone and advised me on a new watch to replace my old, outdated watch. He set up the new watch and gave me lots of great advice about the watch and about my iPhone battery and how to preserve its life. He’s great!!
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May 2023 by Chris - S
Multiple visits by my wife and I, always very helpful. Today it was Sean being helping us out.
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January 2023 by Martin G. Schaaf
My mother is 95 years old. She needed a new cellphone to replace her not functioning cell. We took her to AT&T next to St Augustine Beach to pick out a phone. Danielle, the store Manager greeted us and showed us the best options for Mom. I think most can appreciate the frustrations around getting a new phone, however at 95 the challenge is unimaginable. I have never received the kind of care and service anywhere from anyone like we experienced with Danielle. She was patient with mom, explained everything, and setup her phone with simplicity for a 95 year old. Danielle made sure we had the most economical plan for her and manually put all of my mothers contacts from her old Jitterbug phone to her new IPhone. My mother can now FaceTime and see her 6 grandchildren and 7 great grandchildren something she couldn’t do before.Danielle is a true servant leader, cares about her customers, has the patience of a saint and understands how to work with us chronologically gifted folks. I highly recommend Danielle if you need a cell phone. She is beyond amazing.
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January 2023 by Joe Bradshaw
We just upgraded our iPad with Don. He did an outstanding job getting us up and running with our new iPad. He was extremely professional and patient and saved us money by letting us know we qualified for a discount we were not aware of. Bottom line, Don was awesome. We recommend this AT&T location highly.
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January 2023 by Hannah Fogus
Danielle was so great to work with and helped me get a new line and phone with ease. Dalton was also a great help - would recommend this store location!
