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November 2023 by Harmonie Jackson
My experience in your store and with your sales representative; Mr. Joel Carlin; was quite positive. I got exactly what I wanted!Mr. Carlin was courteous; informative and efficient. He has excellent interpersonal skills and has already persuaded me to follow up my mattress purchase with an adjustable base addition when I am able. My experience with your company will keep me as your customer for future needs. Thanks to you all!Best Regards, Harmonie Jackson
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November 2023 by Gail Hamilton
Good DayOur sincere thanks for working with Alex Rodriguez at Mattress Firm !!!This salesperson knew his products and helped guide us to making an important mattress purchase decisionAs we’ve matured needing one final mattress in our lifetime Alex provided excellent customer service listening and answering questions and concernsImportant issues regarding mattress types depth measurements to fit our frame properlyWe actually enjoyed the experience shopping and buying from Mattress Firm and AlexPlease check them out In whatever comparison shopping you might be doing for that next mattressRecommendedThank you Alex and Mattress FirmGreg and Gail Hamilton
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October 2023 by Heather Alsobrook
Logan, our Mattress Firm representative, was fantastic! We came in looking for our Stearn's and Foster Rockwell, in a King. Since Stearn's and Foster don't make the Rockwell anymore, he was informed and knowledgeable enough to point us in the direction of the Rockwell equivalent. The mattress felt as good as the one we had at home. He was helpful, friendly in his recommendations, and also was able to fit us both with the right pillows based upon how we sleep at night.I couldn't be happier with this experience, thanks Logan!Our mattress was delivered today without incident. Both of the gentleman were respectful and kind.
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September 2023 by Sara Thornton
This was the easiest and most hassle free purchase experience we've had in years. From the time we ordered in the store yesterday, to our delivery today, we absolutely loved every part of the Mattress Firm experience. Alex, our mattress expert, was polite and professional. I cannot say enough good things about this experience. High-five to the delivery crew! Communication was on point and so appreciated.
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September 2023 by Kristopher Diebold
As far as the buying process went, I have no complaints. We dealt with Logan and he was awesome... On G! He showed us exactly what we were interested in seeing, gave us a couple of options and then gave us plenty of time to talk it over & come to a decision on what we wanted to purchase. There was no pressure & no underhanded tactics. The entire process was smooth and efficient. Obviously, we'll have to wait & see what we get when delivery takes place (very fast, btw, as soon as next day was available) - but for now I have zero bad things to say. Thank you, Logan. As an aside, both of the other gentlemen in the office there were super friendly as well.
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September 2023 by Carol Houston
Joel made it easy to understand the whole process and walked us through everything. He gave advice, asked our opinions and acted as if he was happy to help us. We had been shopping around but ended up with Mattress Firm because of Joel
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September 2023 by Rob M
They have great selections and knowledgeable associates. When you go ask for Logan. He was very helpful was and very knowledgeable. He helped us sort through the details make a well informed decision before making the purchase. Thanks again Logan.
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August 2023 by Gina Pinner
Logan was our salesman and he was very knowledgeable of the products that were sold in the store. What I like most about Logan is he never made us feel pressured to buy a mattress. We went to another local competitor and we didn’t feel pressured there either, but just didn’t like their products as much. Prices are very competitive as well. Overall, I’m very satisfied with the entire experience.
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August 2023 by Sean Moran
Joel was an awesome sales person, took all wants and needs into consideration and got us set up with a perfect mattress that fits our needs. A big plus was his appreciation for law enforcement and he did everything he could to help us out. I highly recommend for everyone to visit Joel for their mattress needs.
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August 2023 by Freyja Rushing
Mattress Firm Franchise Owners or Corporate Representatives:Please re-education the associate (only) working at this location (08/08/23 @1136). The gentleman is greatly lacking in customer service skills… or simple social graces. True. He was attending to the young man and his mother- digging exceptionally deep for that sell. To be honest- as a bystander… no one wants anyone to grovel to such an extreme for a sale. I was almost embarrassed for him- had I not be incensed by his blatant and intentional act of ignoring me. I went out of my way to loop around the sales floor and make myself visible to him. Eventually, I bored myself and exited out the front door and into that shiny limited run BMW parked in front of the door. One should REALLY not be so judgmental!
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August 2023 by Debi Freed
Logan was incredibly knowledgeable and patient with us. He took his time and explained the best mattress for what we like. We ended up buying 2 mattresses and 2 deluxe platforms. If you need a new mattress… we highly recommend going to see Logan. Debi and Gary Trupo
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July 2023 by Valerie Ma
We just had an excellent buying experience with Logan. He very patiently answered all our questions over the phone. In the store, he was very knowledgeable and a great listener, never pushy, but addressing our concerns and priorities. In the end, he found a mattress that we feel confident will work perfectly for us and we can't wait to get it!
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June 2023 by Katherine Werner
I went to mattress firm to see if they could help me find replacement legs for my used adjustable bed; the legs that came with it needed to be replaced. I had looked online, but was afraid of ordering the wrong part but brought in what I needed and they were able to locate a replacement. The staff was friendly plus super knowledgeable and found what I needed at another store. They offered to get the part transferred to their store (saving me a drive to Jacksonville). The price is even cheaper than what I seen online at Amazon. If you’re looking for parts or for a new place, I would definitely recommend them.
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June 2023 by Madelene Youngman
The salesman was patient and extremely helpful. My daughter was all over the place (16yo) on what she wanted but he took the time and let her rest almost every mattress on the showroom floor!
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June 2023 by Kelly A.
These people are unethical LIARS. My Dad has cancer and we went in to get him a new mattress with adjustable frame. THREE if us went in and got the same quote for the base that had more adjustments. They charged what was quoted but then sent a lesser base. They claim its what we ordered and are trying to charge my mom more money for the base we ordered. They claim thats what is on the receipt. How are we supposed to know the names of the bases. So they purposely scammed my mom doing bait and switch . She had a long conversation about my dad and our desire to make him more comfortable. We called immediately and even told the delivery person we wanted to delete our signature but he wouldn't let us take it back even though he was still there. The store employees keep saying let us see what we can do, but allegedly can't get in touch with their manager. My family did NOT need the extra stress of liars and scammers. Please DO NOT support this horrible unethical business
