March 2020 by Priscilla Engler
Love it here. Cashier was super helpful. She ordered my product and it was shipped to my house.
March 2020 by Kelly Roberts
My favorite place to go and pick up all my beauty supplies and makeup as well as all my hair needs. The atmosphere is nice the employees are sweet and knowledgeable about so many questions I have had in the past about all kinds of beauty questions.
March 2020 by tango foxy
I use Estee Lauder and this store has very little of this..employees do not interact with customers at all...pricey merchandise..unfriendly place! ?????
March 2020 by angela ford
Awesome place to go get all your beauty needs?
December 2019 by Mary Catherine
I had a wonderful experience getting a haircut from Anita. She took me back early, was super efficient, and made it an easy, stress-free, relaxing experience. Most importantly she was so kind. Highly recommend.
November 2019 by Hope Sharpe
My mom and I visited Ulta for the first time yesterday. We weren't sure what makeup my mom needed for her age and skin type, but she wanted to feel good about herself after a long illness. We received the best help from the sweetest woman named Trish. She assisted us in finding the right blends and which products help the most with fine lines, and even explained while she applied the makeup on mom so she would know how to do it at home. She helped us save money on brushes and gave her tips on which brushes to use for what. She was extremely helpful, and my mom left feeling encouraged. It was a great experience, and we will definitely return in the future.
November 2019 by Maryam Cast
They have something for everyone. I love their variety. I can almost always find what I'm looking for. So yes!!!
November 2019 by paidy smith
I would never let anyone color my hair now except Staci she is the best . She greets me with a smile and is helpful with hair and makeup tips . And shows a personal interest in my life . Best hair stylist I had in years .
November 2019 by Baar Outdoors
Staff are Extremel rude. They have no customer service skills at all. Was willing to spend $$$ instead I walked out and spent my $$$ down the road. If any of my employees treated a customer the way Staci treated me they would have been fired instantly.
November 2019 by Caroline Besinger
Great place nice staff , just wish this store carried the ordinary!???
November 2019 by Brenda F.
Recently discovered my new girl Carly to provide my hair needs! With advice even if I don't want to hear it, she knows what I can and can't do..
October 2019 by StAuggie Chick
So I went to Ulta yesterday because it's one of my most favorite places and I was ready to spend over $1,000! I wanted hair extensions and make-up. Easy enough right? Wrong! Not at this location!! First off there was only one person working the salon I sat there for 20 minutes only to be told the girl isn't there. So I didn't even get any information. Next I went go and get my Clinique. I stood there for another 20 minutes and no one helped me. I wandered around until I found help and the woman was really sweet but refused to even go to Clinique and was insistent on selling me Torte. It's a great product, just not what I wanted. Needless to say, I left empty handed. I've scheduled my hair elsewhere and probably be going to Sephora for my make-up.
August 2019 by Carol Jankowski
I was one of the first shoppers at the Lake Grove, NY store and still have my Ulta card. I now live in Fl and shop at the St. Augustine location. LOVE IT! The staff is always pleasant and helpful. On my last visit, I was looking at eye liners for a specific one and a manager came to me to help. I then began to bombard her with several questions about other products and she introduced me to Taylor who she said could assist me better. Not only did Taylor help me with my needs but she went out of her way to make sure I was happy with our selections. Some say Ulta is expensive but I say the wonderful customer service is well worth it. Thank you for holding your staff to high standards.
May 2019 by A Google User
Always out of stock on colors I want. Never enough people willing to assist. Never enough cash registers opened, even with help standing around. ordering on line after figuring out want out of stock colors I want.
May 2019 by venus cohen
Oh my God I love this store I'm not one to really wear makeup and honestly really have no clue what I'm doing when it comes to wearing makeup so when I walked in here a woman greeted me but then I heard a man's voice and I went straight for him because if a man works any store like this you know he definitely has a feminine side to him and they tend to be the best makeup artist and that he was and it is his name is skip so if you ever go into this Ulta make sure you go and see skip he will give you the attention that you need and will not try to sell you anything you don't need he was able to find the perfect color and shade for my face and he was very knowledgeable and I even got a couple free samples which was great so make sure you go into this Ulta beauty supply store and go see skip you'll be glad you did
May 2019 by Gray Kennerley
Usually I enjoy going to ulta with my friends but me and my friend walked in the other day to buy makeup with a gift card and one person from the staff would follow us around like a dog and constantly asked about what I had in my hand thinking I was going to steal things. We spent a lot of money there just for us to be extremely uncomfortable. When I would change my mind and put something back I would here her talk over the walkie talkie about it.
May 2019 by Otis Brown
Nice store. I stopped for a gift card for my wife .. Only 1 girl at the front. 4 people in line waiting to check out. Other store employee helping a floor shopper. Slow check out process.
May 2019 by Amanda Freeman
Wow. All i can say is.. wow. These people do not call you back they make appointments that they don't intend on keeping at the salon. Then when you call every single day for A week and then finally get ahold of someone and find out that you were never put on the schedule and that the stylist will not have time. They are unprofessional and rude. I'm sure this review will not get anything anywhere but be Ware find somewhere else. This was for my wedding and i wasted a week of time that i could have used to find someone else. I will never go to an ultaa salon I will never buy another product from ulta and I will never ever have a good word to say about them. And I'm going to tell everyone I know and maybe even people I don't. I hope your store closes and the " Salon stylist" have to find a new jon with no notice. Cuz you people suck!
April 2019 by Cody Lewis
I was just here with my girlfriend, as we go to this location very often. We have never had any problems with customer service whatsoever until today, with the sales associate Bianca. Before we were done browsing she shouted at us from across the counter if we were ready yet. During the checkout process she did not smile once and was very rude in manor. At the end of the checkout she began laughing out of nowhere at us, which was very odd and rude. This woman should not work in customer service!
April 2019 by Joy
I have had ups and downs with this store as far as customer service goes but things have turned around a bit since they’ve hired one gentleman named Skip there , he is always friendly and offering help. I have always been pretty self sufficient anyway ,however, it’s nice to get a warm feeling from people who work there even when you don’t need their help.
April 2019 by Greg Pack
Great selection and awesome employees. A little pricey but easy to find what you need so the convenience is worth it.
March 2019 by M S D.
Just had my make up done for a wedding by Lisa this morning! Some highlights: 1. She knew what she was doing. 2. She asked me a few questions about my skin type, the event, and got to work. 3. She didn't make me do the work. After she got the info she needed, she got busy. I didn't have to tell her much and she knew what colors and products to use. The whole process took around 40 minutes and I was happy with it. 4. The price is fair ($45) and they let you tip when you pay using your card, so no need for cash which I appreciate because I never have any! 5. And an extra special tip for my fellow introverts: If you're considering having a service done and you dread it or put it off because of the small talk (ugh!) or forced conversation, Lisa is your girl. She literally only spoke when I did and just did her thang the whole time. It was like a dream! I didn't leave the appointment exhausted or with my mind racing from all the talking which frequently happens to me. Lisa, you....complete...me.
March 2019 by felicia shoop
I’m not really a make up kind of girl so I can give much insight for the rest of the store but the brow bar is amazing! It took me longer than it should have to go there because it’s more than twice the price of most local salons which is hard to rationalize, but it’s definitely a â€˜you get what you pay for’ senecio. A lot of attention went into making them look better than ever. This is definitely my new go to spot.
January 2019 by Kenzie Engel
Awesome place they helped me find my right shade for my concealer. Also had great sales! 47 scents for lotion and lip crayon. $9 for a 40 piece eye shadow palette. Can't beat that.
September 2018 by Sarah A.
I went in today to buy several items. I just wanted to say that a new girl who works there gave me the best customer service. Her name is Ashley. She was polite, knowledgeable, and great to work with. She gave me ideas and showed me techniques. My makeup tonight turned out great...because of her:)
July 2018 by Ophelia B.
This is my go to place for make up and to try new products. An eye candy store of colorful delights. For my birthday, I got Nars blush, IT mascara, and lip oil and mask samples from Ulta for free. I love the no alcohol Japonais face wipes in individual packets I use to get here.
May 2018 by Donna C.
This store is always an intense experience because their are so many options and you never know what to try first. I have had some awesome deals during the holidays from this store and they have coupons in the paper quite often which is nice for makeup. Kimberly personally helped me pick out an affordable and practical concealer for myself. I really valued her attention to my skin and tone; she wanted to find the best fit for me at the value and appearance that I wanted. There was no pushy sales techniques. She also gave me a sample to try the item to make sure I liked it. Very impressed.
April 2018 by Trudy E.
Employee greeted me with an offer for a free brow wax with purchase. Explained details to me as well as other customers. While I was in line (and after the wax) the cashier told another customer the details provided upon our arrival were incorrect. They had the manager come adjust at the register to honor what was told to us. When I got to the register, I was told they couldn't adjust it....even though I just witnessed them adjust it for another customer. "That manager has left and I can't do that." I paid full price for a service I wouldn't have done at this time because employees don't know the policies and managers don't know how to treat customers. I won't be back.
February 2018 by Beth S.
Never can seem to get an answer in the salon for an appointment. After trying for three days, the only day I was available was booked. Time to find a new salon. Love my stylist but.... they need to consider a receptionist just to book appointments.
January 2018 by Alison Marigliano
Had a fabulous time! Went in looking for new makeup suggestions and ended up with a makeover and lots of new makeup that I have been enjoying. Everyone was so helpful. Do sign up for their discount card so you can receive discount coupons and other goodies.