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November 2023 by Corey Peterson
Great experience, was kind if bummed I couldn't check out the bed I was looking for at this particular store but Crystal was pleasant, knowledgeable, and understanding. So long story short I went checked out the bed I was interested in at the mattressfirm around the corner, came back and placed my order with Crystal as I enjoyed her approach to sales much more.
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November 2023 by brandon epperson
Al helped me pick out my new Tempur-pedic mattress last night. He was very helpful and great to work with and professional coming from someone in sales myself.
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November 2023 by Dale Caparaso
Our sales woman was extremely knowledgeable, polite, and helped us each step of the way in choosing the right mattress
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November 2023 by George Stulpin
We bought a mattress about 5 years ago and we had an issue with it sagging. We submitted a claim and it only took them a couple of days to approve it. They sent a letter to take to the store and we could pick out a new mattress for the same value as the original cost. The lady that we bought the other mattress from recognized us. She proceeded to explain the difference between the mattresses and helped us select the best one for our needs. She was fabulous and made the whole experience pleasant. Thank you ?
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September 2023 by Steven Phythian
I was fortunate enough to have the whole store to myself and had David Crystal's full attention. He was a very pleasant and attentive individual. He answered all my questions and showed me a variety of mattresses that were suited to my needs. He impressed upon me the importance of being well rested by choosing the right product. Although I had only stopped by to see what was new in the world of mattress technology (my current mattress is 20 years old), I left with purchasing a source of comfort and relaxation that will help me for a long time. I'm happy that I met David and very happy that I made a purchase at Mattress Firm.
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September 2023 by B. Charlie Gervasio
Honestly , this is my second purchase in 4 months to a Tempur-Pedic Pro adapt hybrid is just amazing and equal to the people that work there honestly I mean that! why go anyplace else, the customer service is incredible the prices beats everyone the intelligence integrity and doing exactly what they say with Crystal whom has taken care of my needs twice in 4 months feels like a family with Crystal and Al, also I'm not so easy to please when it comes to buying something, when you ask a question you get an intelligent answer we were all laughing I'm very happy! When I say we got you covered they actually mean it I'm like anyone else if you're like me don't get to run around go to this particular store
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September 2023 by Karen Vogel
In.and out of store in under 15 min. Sales person, Al, very knowable. Al knew his products and got us what we needed. Crystal is super speed on computer and very thorough in explaining details of purchas, delivery, warranty & more. Great team!
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August 2023 by Stacy Alves
David L. was personable and helpful. I highly recommend him, he made the buying process a breeze and listened to our likes/dislikes. He’s also an LGBTQ ally which made us feel very comfortable. Thank you for your help today!
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August 2023 by Niles Penn
They always make it very easy to purchase. Friendly staff and non pushy. Everything I’ve gotten from them has been good quality, I’ve gotten two mattresses from them so far.
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August 2023 by Elisa P.
It was a pleasure buying a tempurpedic and adjustable base here from Crystal. I went around to a few different mattress stores but never felt ready to bite the bullet until I walked into this location. Crystal's low-pressure laid back demeanor made this overwhelming purchase sort of fun! She was knowledgeable and patiently helped steer me in the right direction with down to earth realness rather than sales fluff. Go see Crystal if you feel a little overwhelmed by the mattress world! There's a lot of options and it gets pretty pricey and complicated with all the options these days. The mattress was just delivered today right in the 2 hour window as promised and so far so good. I'm laying on it now very satisfied with my purchase!
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June 2023 by Armanda Lampley
Searching for a full size mattress, I entered the Crossroads Mattress Firm location in St.Pete about 10 or 15 minutes before closing. Unfortunately, they didn’t have any in stock. The salesman helpfully called the nearby Tyrone location to see if they had any in stock. Eureka… they had full sizes in the store! I thanked the Crossroads’ salesman and dashed off to the Tyrone location. I expected the doors to be locked because it was dangerously close to 8. Only minutes to spare the Tyrone salesman kindly showed me what they had! I’m truly grateful for the professionalism and kindness of both of these gentleman. Thank you so much Mattress Firm.. these two are keepers!
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June 2023 by Micki Berthelot Morency
Al and Crystal were awesome. At the end of the transaction, my husband and I wanted to stay and continue to chat with them. They're knowledgeable and courteous.
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May 2023 by Ed Lachman
Al and Crystal have been great helping me and my family choose our mattresses. We are very happy with our experience and our purchases.
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May 2023 by J. B. (JackieBeeMD)
Great service and products! Monica was very helpful and informative throughout our bed hunt, and helped us to find the perfect bed for my husband and me. We are very excited for a better sleeping experience!
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May 2023 by Michelle Kennedy
Monika was great, very knowledgeable and nice to talk to…. She went above and beyond to make sure we got the best mattress that suits us!!
