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August 2023 by Jason Boop
took my truck for a safety recall concerning a potentially deadly defect in my 2017 F-250 Ford truck. I had purchased this vehicle from Brandon Ford new in 2017. The safety recall was to address "The Death Wobble" which causes the vehicle steering to shake violently causing the whole vehicle to lose control. I sent my truck to Brandon Ford 2 time prior stating the same problem. In 2021 they told me it was the tires, so I purchased 4 new ones. Still had the same problem occur. They told me this last time they fixed the problem. No true, my son and I whom is 11 had a day planned to goto the aquarium. On the highway the "Death Wobble" occurred again. This caused me to lose control of the vehicale stopping short of hitting the gaurd rail. My son was terrified and so was I. I drove right to Brandon Ford on a Saturday and.demanded they fix the not fixed recall "Death Wobble" item. After several days received a phone call stating I needed new tires and they where dry rotted and in horrible shape. I told them I just purchased through them 2 years prior. The proveded no answer and new I caught them in a lie. They then proceeded to look into the car problem more. I received a phone call 5 days later only to be told I was needed to pay for the complete rebuild of the steering and front end. The rods where bent from the voilent shaking due to the Death Wobble. They told me to fix the problem it was going to be over $4000. I was shocked and was told if I want the safety recall of the Death Wobble to be fixed thats what its going to cost. I felt held hostage, I filed a BBB complaint only for the dealership to take no responsibility. The problem Is not fixed since I have spent over $4000 for the repair. The steering still clicks every time I drive over bumps in the road. Took it to another repair shop and they laughed at the repairs and what I was charged. Only the tie rod was replaced by Brandon Ford, the cost of this part is only $300 dollars. The new repair shop told me it would cost $5000 to fix Brandon Fords neglected repairs. This is horrible customer service and has caused months of pain and anguish on my family and me. Now I have to come out of pocket to fix the problems., this will be another loan to fix a Safety Recall that Brandon Ford showed extreme neglect in performing the repairs.
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August 2023 by Ruben Rivera
Very professionalandVery organizedAlsoI dealt with the service department in the past,Mr RobertIs monumental to theirReputationOfCourtesy and ProfessionalismA pleasure to do business with this Organization !!!
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February 2023 by Hector Marcelino Rodriguez Ojeda
Just recently purchase a 1997 E 150 clubwagon and naturally when to a ford dealer to start a service and maintenance on my vehicle only to be told that because my vehicle was a 1997 model and not purchase at brandon ford they could not service this vehicle or work on it and it makes me wonder what happens when ford sends recalls to their brand what happens then and if some one gets hurt because a ford dealer does not work on older vehicles....their dealer and one who claims to be the better and biggest ford dealer in Florida what happens when dose vehicle get old who would service them?
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January 2023 by G Alonso
Steven Kirby is the best sales rep, very professional, knowledgeable with what we were looking for and gave us great suggested advice. Would definitely recommend him. Only downfall is the whole process is definitely lengthy and needs to be more streamlined. Love our Ford Brandon dealership!!
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September 2022 by Yeudys Labrada
Everything is very good, the sellers are excellent, now if you go to the workshop part, the treatment is very bad.
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January 2022 by Paul Lafiteau
Bought an other car
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November 2021 by Mary Mprgan
Busy place..always greeted with a smile..
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September 2021 by Missy Sizemore
Wonderful people works with you and your budget!
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June 2021 by Rob Schmehl
Mike was very helpful today
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March 2021 by Jewell Cartales
Didn't seem interested. Helped a little but seemed in a hurry. Treated me like I wasn't going to buy. Didn't seem to want to help me find what I was looking for so I went the next day and bought a brand new Toyota Tundra from Brandon Toyota.
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February 2021 by Alexandra Oliveros
Great service. Our salesman Jake was so kind and understanding of our credit situation. He walked with us throughout the whole process, never rushed us or pushed us. He was transparent about everything and made the process a great and peaceful transition. Will definitely be back to buy more cars with this dealership!
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December 2020 by Felicia Sumpter
Go see Ray Tyler, he's really good.
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December 2020 by Thulfiqar Ali
customer service really bad
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November 2020 by Missy Burton
Wonderful people works with you and your budget!
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October 2020 by Justin Conley
Good reason why they're rated the number 1 volume Ford dealership in the United States great customer service good people honest and fair... best prices as well ....ask for Joseph Conley he will treat right!!!
