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March 2025 by SB SB
IKEA has lost its magic. Bad customer service. Need to find shelf you want on small kiosk. Not easy to find. Then scan QR code. Then stand in long line to pay for it. Then stand in another long line to pick it up. One person working pick up desk. Then you can leave. Very inefficient!!’
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March 2025 by Andreia Rz
The furniture is not of long-term quality and the decorative items and utensils are quite contemporary.
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March 2025 by Edmond Dantes
If you buy something you have to use a service called Dolly for your delivery. It's an absolute disaster. It's a gig app that doesn't use people who are trained for deliveries. In addition the piece required me to have a team of delivery people (2 people) but only 1 was sent for the large bulky piece.
I am sad to say that I am never going to be buying from ikea until they begin in-house delivery again.
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February 2025 by Rachael Simons
The customer service was anything but ideal. We waited half an hour to pick up our order only to be told they could not retrieve it, as it was in a non-accessible area while the store was open. Consequently, we arrived at customer service to wait another half an hour to return our order, only to be told to order it online. As we were double checking our refund receipt and exiting the store, we had to go back to customer service because they refunded us the wrong item. In all, over an hour of our time was wasted without compensation, such as free shipping of our item.
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February 2025 by Aaron Mauffray
Furniture good
Food and food service bad
Got a dry pretzel and asked for sauce to go with it and they just said no and walked off.
Asked for manager the manager said no.
Then said refund the dry pretzel....
Sadness is when you get horrible food and service when you just spent like 800.00 on disposable furniture in the begin with!
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February 2025 by Joshua Gilreath
It is an IKEA, not much to say. On the bad side, they were not serving hot dogs when we were there, and that just made me sad.
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February 2025 by Sheila M
Love IKEA, but the store restrooms were dirty and the restaurant food seemed like it was yesterday's food being served. I usually Love the salmon plate and it looked wilted. :(
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February 2025 by Clinton Foster
Good experience, as with most IKEA stores. On arrival, decide at what point (if any) you will have meatballs, plantballs, salmon or cod (new!) in the cafeteria, which is easily accessible either as you enter or exit the showroom maze upstairs.
Be sure to sign up for the IKEA family program online to claim your free coffee or tea on every visit. As with any cafeteria, don't forget to grab a tray before you get in line. You'll encounter the desserts first, where you may want to consider the curiously good (and not too sweet) Kafferep almond bowtie thingy. Pick up a salad if you want, and head to the steam table for your entree. If that still doesn't look like enough, pick up a garlic toast from the self-serve area. Just before the cash register remember to get a cup for your hot or cold beverage (which you will fill after paying).
If you wait to eat until after checkout, you can get a quick hot dog or slice of pizza in the bistro downstairs (not to mention ice cream).
Wind your way through the showroom upstairs and see all the things, making note of the bin location for large items you want to pull from the warehouse shelves downstairs (just before the registers). Look at the staged rooms for ideas on how to use items like shelves & lighting. When you're done with the showroom upstairs, head the the downstairs maze to pick up small items like kitchen doo-dads, lighting, picture frames, shelves, towels, sheets, rugs, fake plants, etc. (placed directly in your cart, like any retail store). Exit to the warehouse area and pick up any flat packed items from the bins you noted earlier (first grabbing a flat cart, if needed). Finally, head to check-out (and, optionally, the bistro).
There is also a food store on the other side of the cash registers where you can pick up some of the same items you saw in the cafeteria, like frozen fish and dessert items. There's a separate self-service terminal in that area to pay for those items.
That's it! They're all the same. If you want to learn about IKEA's history, listen to S15 E3 of the Acquired podcast.
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February 2025 by Steffany Molina
Absolutely the worst experience of my life. They sold me a refurbished couch that cost $1,8450. Sent me the wrong piece of furniture and didn’t even send screws with my package. Trying to return this and get my money back has been hell. Everyone we have dealt with has been extremely
Incompetent and this is the worst customer service I have ever experienced. NEVER SHOPPING IKEA EVER AGAIN but more importantly NEVER SHOPPING FROM THIS LOCATION. Furious isn’t even the word.
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February 2025 by Kim Glen
Pick up point service sucks. It is a logjam when they could just let customers pick up items as they used to. The guy working there is not interested in helping customers in the least.
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February 2025 by Matthew B
overcrowded, dirty, unmaintained, escalators kids running a muck everywhere stay away from this place
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February 2025 by Mirza Yawar Baig
The IKEA in Hyderabad, India is much better.
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February 2025 by Kris L
Not that a store of this size actually cares about their customers or reviews but for the 1st time I am extremely unhappy with this company. We have done one kitchen with, looking to do another. And we can't even have a store manager call us with a concern we have. Ordered a king size bed bedframe and only had box 2/2 delivered. Filed a claim and no one called us to update us. Called the only number listed which went to a call center and the gentleman was very nice however the policies of ikea are as I see now not geared toward customer service. They did not have the 2nd box for us. They had it other stores and refused to ship from one store to the other. They told us we would have to callback to see if it was in stock. They store manager also refused to call us when the customer service rep called him. We bought all of our bedding to go with this set including the side tables that are put together and we're pretty much told sorry about your badluck!
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February 2025 by Robert Patterson
Dear Rude Manager
If you can’t afford to have cashiers that’s not my problem. For me to check myself out only to have to stand there for 10min while an employer had to come “CHECK” my scans is absolutely not acceptable! If you had cashiers you would not have to check your customer’s accuracy checking themselves out! Not to mention my scans had no issue! Same total! It’s so sad that businesses can’t give good customer service and the customer is expected to do the work if an employee!
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February 2025 by Eric Jasinski
Place is like walking around Disney world for a bunch of nothing really
