After 30 years with USAA, they are just getting too big and too impersonal. We switched to Navy Federal and are getting the same amount of service, but a little more trustworthy and individually capable. It's much easier to find a Navy Federal brick and mortar facility and that comes in handy quite often.
January 2024
Service is great but the line is always so long , they need to open more branches in LA
March 2022
It's like a scavenger hunt looking for Navy Federal Credit Union. I went to Odessa location which is no longer in business. Citrus is only a ATM . Finally I located 1 of 2 locations that you can go into the bank . Hallelujah, TYJ. Was greeted by friendly staff . Bank tellers were quick.
