August 2020 by Lily E. G.
TL/DR... Terrible customer service. Refusing to refund money A WEEK after promising it. Not returning calls to customers.I never said anything when I went to purchase a heart monitor and was almost charged a WAY higher price than was I was originally quoted over the phone a few days prior...I never said anything when my new heart monitor started to work only half the time when I used it with my app at home...I never said anything when I booked personal trainer appointments (including with Coach/Head of Studio Daniel Bentley) and showed up to the studio and the doors were locked and nobody was there...I never said anything because the workouts were genuinely fun, and I loved that. I loved this gym.But this time, I NEED to say something. We're in the middle of a global pandemic, and unemployment rates and basic civilian hardships are at an all-time high. At the end of March, all OTF memberships went on a complimentary freeze since the studios would be closing in light of the COVID-19 pandemic. When the OTF Winter Garden reopened on May 25, 2020, I called and left my membership on freeze. I live with kids half the time, I was unemployed due to losing my job because of the coronavirus, and I have l always been super susceptible to picking up sicknesses myself. Going back to a gym just wasn't (and still isn't) in the cards for me, especially since Florida is currently a hotspot for the virus. Throughout May and June, I spoke with multiple associates (whenever I could manage to get them on the phone, seeing as it was nearly impossible half of the time) and told them that I wanted to remain on freeze for the time being. In July, I noticed a membership charge to my card and realized that I must've forgotten to check-in again about continuing my freeze. Once again, I couldn't get an associate on the phone and so I texted the studio number and explained the situation, to which the worker replied that it was no problem. They said they would leave me on a freeze and refund the fee immediately. Awesome, I thought. How kind and understanding of them...Plot twist, EIGHT days later I'm contacted by the Studio Manager, Jonathan, who promptly tells me that they actually won't be honoring what the associate told me and will not be refunding me because I was a SINGLE day late in telling them. (Again, it had already been confirmed and promised to me by an associate over a week prior. I had it in writing and everything.) Jonathan wouldn't budge on it and said that the only way to *possibly* get the refund was to go through his higher-up Daniel Bentley. Jonathan said, "Were not trying to be unsympathetic to what's happening to people because of COVID." This made me laugh because what he was doing is the literal definition of unsympathetic and selfish... So I sought out Daniel Bentley and (I shouldn't have been surprised) it was nearly impossible for myself or my partner to get in touch with him. At the beginning of August, I was (thankfully) able to secure a new job and I have been working odd hours, so my partner has been helping me try to reach Jonathan or any other studio management, to no avail of course. The studio ended up BLOCKING my partner's phone number, saying he was "blowing up the phones" and "aggressive"... Perhaps if the OTF Winter Garden customer service didn't suck so badly and the higher management would actually return calls to their valued customers, we wouldn't have to blow up their phones. Just food for thought... Also, calling 1-2 times a week isn't exactly "blowing up the phones". I was FINALLY able to get in touch with Daniel Bentley this past Thursday after a month of my partner and I trying to reach him. I was told that my refund was still not happening... Even though (as mentioned before) someone at the company had already promised it to me in writing. Instead of owning his associate's mistake and honoring what was promised to the client, a p
July 2020 by Edward Roach
Clean facility with lots of choices of equipment. Staff are amazing.
June 2020 by Brian M
They wouldn’t let me cancel my membership during covid over month and half ago. Policy requires 30 days notice, I gave that. Their excuse was they didn’t have access to the account. Well they had access to respond to my message apparently. Now I’m moving away and have no use for their gym. What they’re trying to do is screw you by charging you another month of membership to cancel.
June 2020 by Sherri Kisselback
Best all-around workout ever. These workouts leave me feeling strong and energized.
February 2020 by Amy Wilburn
Class is never the same, always keeps you guessing and extremely motivated!! 1 hour FLIES by!
December 2019 by Dr. Ben Lerner
Avoid this Orangetheory Winter Garden! After a free workout, which was a good workout, I received dozens of sales calls on my cell. I left numerous messages to get an appointment for a workout, but could get no return calls. When I went to end the membership, I was told it’s a 30 day cancellation and so was charged for 2 months for 1 workout. Stay away.
November 2019 by Amy Bignon
I love that every day is a different workout! Coaches are great at pointing out proper form and they are so motivating! Love our coaches!
November 2019 by Mary Alvarez
This is an amazing fitness center everyone is so helpful the coaches are incredible, my husband and I enjoy it, we've just began the program and we're hooked :-)
October 2019 by Deborah Davis Grossman
I love the workouts and the staff. This is a great place to workout! Everyone is encouraging and friendly. xoxo
October 2019 by Wendy Lowe
Challenging and different every day! Great place to meet like minded individuals which makes it fun!
October 2019 by Lawrence Hamilton
This gym has the best environment for workout with all facilities and also has nice equipment for workout with all facilities.The staff are very supportive.Highly recommend.
September 2019 by Iggy Collazo-Gotay
Staff & coach was super friendly and helpful! The workout was awesome. I loved the rowing machine
August 2019 by Shannon W.
This is an update to an earlier review. Unfortunately, much of what I had written in the previous one is no longer valid: the two coaches I couldn't say enough about (and even included photos of them cheering me on) left unexpectedly due to "management conflicts". It was a sad day. And, also unfortunately, since that drama, many members seem to have left this location to attend locations outside of the 4-studio franchise of which this one is a part. It's hard when two people were doing an AMAZING job for the members wind up leaving because of irreconcilable differences with management - because it's the members who lose out in the end. That being said... I love the OTF workout. This location is the closest to my house. And, most of the coaches who have filled in the gaps are pretty good. Between tracking what I eat, going to OTF 5-6x per week, and really giving my all towards improving on "benchmarks" (i.e. certain elements that are tracked several times a year, like the 200m row or the 1-mile run), I've lost 35# since January. So, while I'm concerned that the "management conflicts" may continue to impact my overall satisfaction (if more good coaches wind up switching to other locations), I'm still addicted to the workout. I still love the camaraderie with the other members as we push each other to do a little better each day. Once an OTF addict, always an OTF addict? :)
August 2019 by Stacey Dinnie
Loving this gym!! Orange Theory is exactly what I'm looking for in a fitness program. Everyone who works there is great and welcomed me right in. I've been working out here for about a couple of months and enjoying it and the great workout I'm getting.
July 2019 by Jack Vicory
I am not the kind of person that can go to a gym and easily establish a routine and know exactly what to do to get myself where I want to be. Orange theory gives me the opportunity to be active and achieve my fitness goals in a constructive group environment. Because it’s a group I feel motivated to preform at my best and attend classes regularly. I love Orange Theory and would highly recommend to anyone. Also Stephanie at Winter Garden is the best instructor I have ever had out of all of the locations I have visited. The staff and coaches are amazing at this location!
June 2019 by Tyler J.
Best workout ever! If you want to push yourself and not have to about injurues... check out orange theory. The coaches at this location are awesome!
June 2019 by Keith Oshiro
Coach Stephanie was AWESOME! A perfectly blended class of personality, style, flow, push and skill...thank you!
June 2019 by Marti W.
Best 1 hour workout! Full body, high intensity workouts that are different everyday. Its an amazing mix of cardio and strength exercies. Try it and I promise you will become addicted. When I first joined, I signed up for 2 classes per week and quickly changed to unlimited classes. I have been hooked for the last 2 years. Go 5-6 times per week. What makes this studio stand out is not just the challenging workouts its the support from the coaches and the sense of community. A community/family who is on your side to support you, cheer you on and to grow with you no matter your level of fitness. My tribe typically goes to the 9:15am class so if you are looking for a great group that will cheer you on, encourage and support you, I suggest you try a class at that time. I promise you, you will not be disappointed.
June 2019 by Carlos Chaparro
In overall it’s an amazing place to workout! Great staff and members; Great family environment.
June 2019 by Nicole Wilson
I love the energy and structure of the classes! It is ALWAYS a great workout!
May 2019 by Ashlee O.
Easily the best hour of your day! I've tried many other gyms and workouts but nothing compares to OTF! The coaches here are amazing and highly knowledgeable! They've all done nothing but push me towards my goals and provide me with all the information in getting there! On top of all that, it's a super fun and friendly place to be! It feels good to finally enjoy working out and see results!
May 2019 by Isabella M.
I have been a member at this studio since October 2017 and I still love going weekly and am challenged by each workout. Just when you think you're getting used to the classes, the coaches encourage you to push past that comfort level. I have always enjoyed working out, but never felt like I was getting a complete body workout until I joined OTF. This location has the best coaches and staff of any studio in the area and of the studios I have visited around Florida. Head Coach Jeremy is awesome, has a true passion for his job and helping others reach their goals. If you want to see some killer dance moves and hear jokes take Jeremy's class lol. Coaches Daniel, Stephanie, and Lameen are energetic, motivating, and fun in class. The coaches and staff are always around for questions and fun pics to show your progress and personal records! I recommend OTF to everyone that has an interest in getting stronger and challenging themselves. My friends and family that come visit always love taking class with me at WG because they know the quality of coaches is unlike any other studio. Keep burnin friends
May 2019 by Bre
Finally a place to get a full body workout and not having to think about what am I going to do today?? Been a member for 2 years and watched my body transform for the better! Great coaches and great people all in a family wanting to better their lives
May 2019 by Gabriela Pasqualin
I love the classes! Coaches are really cool and encourage me to want more and more! Super indicated for those who seek health and well-being
May 2019 by Caroline B.
I have always struggled going to a regular old gym and finding the motivation to really get a good workout out of it. I LOVE the fact that Orange theory is basically a mix of a class setting and a personal trainer. This location has some of the best trainers too! Stephanie and Jeremy are my two go to ones with my schedule and they are both amazing. They take the time to get to know everyone in class and motivate each and every person in there throughout the class. I've only been a member for about a month now but i am addicted!
May 2019 by Christina A.
Since I've joined Orange Theory, my opinion on working out has completely changed. It used to be something I dreaded doing, but now I can't wait to start my day with an awesome workout at OTF. All of the coaches are great! They're motivating, fun, and genuinely care about you and your fitness goals. I recommend OTF to anyone that complains about their regular gym routine, or just wants to switch things up. Love that I am challenged everyday by the workouts and love the sense of accomplishment I feel after! If you're in the area you MUST visit OTF Winter Garden. I can guarantee that after you try the first class for FREE, you'll be hooked.
May 2019 by Vanessa H.
I love coming to this location! The coaches are always great at motivating and encouraging you to push yourself. I especially enjoy taking classes with Coach Stephanie and Coach Lameen. -Vanessa A.
May 2019 by Karina H.
By far the best workout you can get in one hour! Coach Jeremy is great with all members. He knows what he's doing. Music is always great. He is super awesome at consultations and gives you so much information. He breaks it down so you can understand it. If you have a goal, he will keep you motivated, and help you throughout your journey! I wouldn't go workout anywhere else! I look forward to working out 4/5 x a week. The entire staff is very friendly and professional. The studio is always clean, and everyone is willing to help you if you have any questions or concerns. They care about their members. I will say that more than just a gym, this studio and coaches and staff have become friends, and family throughout the time that I've been working out here.
May 2019 by Dena Reyes
Really disappointed in how they are handling a cancellation due to injury; have paid a freeze fee and additional month when they were notified over the phone but could not get into the facility until after they charged the monthly fee. Everything else they do via app; but not cancellations. Feels greedy in my opinion.
May 2019 by Jamie C.
I've been a member of this Orange Theory Fitness location since they opened, and attend class almost 4-5 times a week. I've NEVER been a morning person (especially at 6am before heading to work), but now I really look forward to my mornings at OTF! Why get up so early for this fitness class?? Well, for starters the staff who greet you are some of the kindest, warm and energetic people I've ever met. I walk in early AM mornings (me - half asleep) and in 5 seconds I'm greeted with high-fives, mood lighting, fun music and wonderful, experienced instructors! The place is small, but it doesn't need to be any larger since the classes are reserved in advance (groups are split in 2 and are reduced in size due to pre-booking on the app), and there's plenty of room on each fitness side (treads, rowers, and floor). Wearing heart monitors keep you super motivated and you can see your name and splat points (a point each time you're in the Orange Zone), calories burned and heart rate in real-time. Once class is completed, you get an email with your results and the app stores all your results for you. You can view the screens on several monitors during class. On the floor side, the instructors show you what to do and the screens on that side have each movement on a loop. It's easy to follow, and moving around the room keeps the class moving fast. 50 minutes flies by at OTF! Never boring like timing yourself on a treadmill at home or at a gym. I also enjoy the interval training programs and constant changes in the routine and schedule. OTF pretty much keeps all of their fitness studios on the same schedule around the country; and includes themed days, dress up events, marathon classes and various activities for charity and keeping your fitness goals. Oh, and the best part? These instructors don't just put on themed music, they even go all out to dress up for the part! This atmosphere is so energetic and fun. During class, these instructors even call you out by your name (a very nice touch), they care about getting to know YOU personally, and talk through the workouts "come on, 10 more seconds!" It helps and is that added touch that has kept me coming back. Since I've started at OTF, I've made friends who make this place feel like a second home, I feel better, sleep better, see the changes on my body and went from barely able to do a sit-up to now becoming strong enough to do burpees, push-ups and sit-ups without a break. It's a complete lifestyle change for me. I'm not as tired as I was before and my clothes fit better. Compared to other boot camp style classes, you can go at your own pace. There's no pressure here, no judgements and I really respect the fact that you can go as slow as you'd like. I'm not a runner, so it's nice to have a bike, elliptical machine or incline walking as an option. I can't recommend this OTF enough! I'm so happy its near my home and I really enjoy coming here as often as I can. Shout out to the incredible, caring instructors and staff. You guys rock so much!!