June 2020 by cindy b
I cannot thank Fairwinds Winter Garden enough. They have been such a partner in helping with all this Covid craziness. They are there for us!
April 2020 by Carey H
I have made 2 phone calls to schedule phone appointments and I have never received a call. I understand things are a little crazy right now but if you schedule an appointment with a customer then you should follow through.
February 2020 by Andrew Goberdhan
We have been business and personal clients for over five years. The service at this branch and Fairwinds in general has been absolutely phenomenal. They truly take care of their clients. We will be members forever. Big thanks to Carly and Sara who are always there for us.
January 2020 by kristin johnson
Terrible experience with Ciara at the Fairwinds on west colonial in winter garden. Deposit the same check every other week at this branch. Every time I get Ciara as the teller she is very unpleasant and acts as though doing her job is an inconvenience. I deposited a check that was a slightly different amount then normal but the same company. As I drove away I noticed that the slip had a 10 day hold on the funds. I went back around and waited again. I advised her there was something wrong. She said I tried to tell you that I was placing a hold when you drove off. I advised her that i didn’t understand the hold nor had ever had one and she should have advised me of that before depositing it so that I had an option to ask for a manager, take the check elsewhere etc. Instead of listening to what I had to say she became combative and more unprofessional. She advised me that she would have a manager check into it and call me back. I asked when and she said by the end of the day. She then asked how much I needed? That didn’t make sense you put a hold, no reason given, won’t get a manager and then suddenly you can release some. I advised her I needed a manager now. She didn’t say anything and just kept typing after waiting almost 10 min I advised her I could not wait any longer and I needed a manager to contact me ASAP. I NEVER GOT A CALL. I contacted another branch on Kirkman and spoke with Michael who was wonderful and asked him and his manager to look into it. He advised that maybe she put a hold on it because it was a little different amount but then advised me that a normal hold is 3 days and she put an exception hold of an extended period of time which he didn’t understand. So not only was Ciara the teller unprofessional, but I also feel discriminated against as she put an even greater hold on my funds that isn’t customary with no explanation or making me aware of it from the beginning . Ciara has always been unpleasant when we have gone to the bank, however her unprofessional behavior has caused us to no longer want to bank with her establishment. I am appalled at her unprofessional behavior and even more appalled that I never received a call from anyone at the bank. I will be looking for a new bank on Monday !
October 2019 by Pamela K.
Opening an account with Fairwinds Credit Union in Orlando was the best and easiest decision I have ever made.
May 2019 by Monica Horn
We love banking with Fairwinds. The employees are always so polite and attentive to our needs.
February 2019 by Kristen Killinger
Went in to change my name and address a person to my account. Sarah was so sweet and so great to help! She was quick and knowledgeable. Thank you for always having great customer service here!!
January 2019 by Kevin Johnson
Cinthya helped me last week and was amazing. Great customer service. I will be sending all of my friends and family to this branch. Everyone there is wonderful actually. Thank you for your help.
January 2019 by Kevin C.
This bank closes its doors at 4pm. Who does that?! I used to use these guys as a credit union shared branch being that I relocated here, but still had active accounts at my old credit union. One day they informed me they no longer service shared branch customers, and suggested I open an account with them. I did. Never used the account after that. Then found out their own fees stacked up because I didn't keep enough $ in the account. (My fault I guess) So within 60 days they closed the account and sent me to collections. They sent me to collections for their own fees? LOL can't make this stuff up.
December 2018 by Marisol L.
From the minute we walked in the door to the Winter Garden Branch we felt welcomed. It felt like a breath of fresh air! We bank at a bigger bank and when we visit that bank we always feel like an unwanted stepchild and not a customer of the bank. We were serviced by Cinthya one of Fairwinds customer service representatives and she was professional and welcoming! Have to say first impression goes a long way! We look forward to bringing not only our personal accounts, but our new business accounts as well! David & Marisol from Winter Garden.
November 2018 by Laura G.
I am not sure why the other reviewers had such a horrible banking experience with Fairwinds Credit Union. I have been banking with them for years and by far this branch has given me the ultimate best service. I go out of my way to use this specific location because of the great service. The inside of the bank is very clean. They have a coffee station and a nice seating area. The staff is extremely helpful and pleasant. I believe them to be very accommodating. This makes banking with them easy. My only complaint is that a new teller tried to solicit a loan while I was in the drive-thru. I never had anyone at a bank randomly try to ask financial questions over a loud speaker.
October 2018 by Genesis Lowe
This location provides excellent customer service! Everyone there smiles and greets you when you enter. We personally worked with Sara Vest and I highly recommend her to anyone. We needed a car loan and she helped us find the perfect car that exceeded our needs, was very attentive and provided quick responses to our random questions throughout the whole process. They really have your best interests at heart.
August 2018 by Lisa Stanley
They are professional and work very hard to help you reach your goals.
July 2018 by Ira Gaar
Fairwinds representative was kind, knowledgeable and helpful!!! Hooray Winter Garden!!!
June 2017 by Becca Carpenter
Best bank ever
April 2017 by alex panet
Good customer service
February 2017 by Kay Carrigan
Best branch around! I've never had any issues, they've always been very friendly and helpful.
April 2015 by Jared Roberts
So convenient for me and the employees there are wonderful!