Magnolia

Most Recent Comments

• November 2023 by Cheri H.
  I went in to the Best Buy in Winter Garden and Everett helped me at the Geek Squad counter. Extremely polite, knowledgeable, patient and kind considering he is likely half my age and extremely tech savvy. He was able to help us with our two laptops and provide suggestions for additional products. The salesman who helped us with our new purchase was also very helpful and took the time to find the right fit for us. Great experience (as always) with this store!
• October 2023 by Roger M.
  Incredibly rude kid at the checkout. Management would play attention. The store is now beautiful after the updates but the staff needs to support.
• September 2023 by Tim C.
  Great selection and Angel was more knowledgeable than any salesman we have ran across at others stores while shopping for a washing machine.
• August 2023 by Magalys M.
  If there was an option for Cero Starts that was my option. Best Buy of Winter Garden, Fl is my go-to store. Over the last year I've had the worst experience with their customer service twice. The first experience I had bought a surface pro and dropped it. The screen had shattered and I went to geek squad for a repair that was covered by the warranty. They gave me about a 2 week estimate. After about 4 days past the estimated time I went to geek squad to ask for an update and was told that I would no longer be receiving a computer that I would be getting a refund for the entire purchase of the computer. This was not the issue. I hadn't gotten an email, a call, a text, nothing to tell my I wouldn't be receiving my computer after all until I went in on my own. The second experience is with my current computer, I went in for a key repair because the key had popped off. The Geek Squad representative Matt had let me know that they would have to send it to the service center and that it would have a bout 2-3 weeks. I did let him know what happened with my other computer and he had apologized and let me know he will do his best to make sure it did bc it happen again. Instead it was worse... after about a week and a half I had called in to see if I could get an update of the status and they said that the part for my repair was out of stock. And that they've already ordered it and it may take a little longer than anticipated. The second time I called 3 days later I got the same answer. Then I decided it was better to go in and ask them my self. I went in about 3 more days later now at the 2 week mark to get an update. I was now notified that the part was ok back order and that was all the information they had. I was very dissatisfied and confused because as a "company" geek squad should have a much better communication system. Around the two and a half week mark, I received a call from the Geek Squad repair center and was told that the part to repair my computer was en route to the service center and since they received a notification of the part "being on its way" there is a high chance the computer would be repaired and sent back to me. BUT I was not able to know when the part would arrive, when the computer would be worked on, or even an estimation on the return date. All he could tell me was that I would be getting the computer "soon" but he did let me know that if by the 30 day mark I have not received the computer I was due for a refund of the entire computer. The next time I had gone in at about the 3 week mark, I had asked to speak to a manager because once again they failed to give me a proper update. How can one part be on back order for 2 weeks at a repair facility??? The manager did rudely tell me that if by the 30 day mark I didn't not receive the computer that I was due for a refund, and that there was nothing they can do to get an actual update about where the computer was and what was going on with it. It's been 6 days so 29 total since my computer has been with geek squad and I was helped by the manager of the store. From the beginning he was very rude and wanted nothing to do with me. I let him know that I was here to for information on the computer and wanted to know if it would be here by tomorrow or if I would be coming in for a refund. He asked me what refund I was talking about and I let him know what had happened. He told me in the billion years he had worked for geek squad that he had never heard of a refund after the 30 day mark. He told me that the computer is now en route as of 2 days ago and that he has no idea when it will be here and that Geek Squad has not promised time for repair. Hopefully 45 days is enough for a computer repair.
• May 2023 by Venitta R.
  Absolutely horrible. I purchased a Sony TV and have had problems with the TV and you are sold the Geek Squad plan if anything goes wrong they will fix it and if not they will replace it. I have had Geek Squad in my home more time than I care too and now it is a Sony problem and it is out of warranty. Everyone is saying this usually don't happen but they will escalate and nothing. WORST EVER, I USUALLY DONT REGRET THINGS BUT I REGRET BUYING THIS SONY PRODUCT. SONY'S CUSTOMER SERVICE IS HORRIBLE as well. They string you on until you get tired and stop. WELL I AM NOT STOPPING!
• May 2023 by Gus D.
  I recently had a fantastic shopping experience at BestBuy and wanted to share my positive review. From start to finish, my experience was nothing but exceptional.I was in the market for a new laptop and was impressed with the wide variety of options available at BestBuy. The store was well-organized and clean, making it easy to navigate and find what I was looking for.The sales associate who assisted me was extremely knowledgeable and patient, answering my questions and guiding me through the different options. They were not pushy and allowed me to take my time to decide.When it came time to checkout, the process was smooth and efficient, and I was delighted with the final price, which was very reasonable. I also appreciated the warranty options, which added peace of mind.Overall, I was impressed with the level of customer service, the quality of products, and the competitive pricing that BestBuy offered. I will undoubtedly be a returning customer and recommend BestBuy to my family and friends.Thank you, BestBuy, for providing such a fantastic shopping experience!
• January 2023 by Tim W.
  This store is a joke. 6 employees standing at the door and only 1 cashier at check out with a line 15 people waiting.
• December 2022 by Nate F.
  Went in for a video game that I had doubts of finding, but to my surprise was assisted by a few employees that each tried to find the last copy of the game in the back. They easily could've told me it was out of stock after the first guy came back empty handed, but they went above and beyond.
• November 2022 by Eric R.
  Their web site says it will take one hour to pick up the product purchased on line. I have been waiting for over 15 hours now. Stop using Best Buy since their holiday time stinks.
• November 2022 by Amanda D.
  I was not informed the store was closed and only open for pick up when I did the online order. Went on my lunch break to pick up order the line was very long to get in, at this point I didn't know we could not go in. Ask if we had to wait in line to do online pick up, I was told yes. Went to my car did curb pick up told 10 min wait after 25 min of waiting, I called and spoke to a very rude person, went up and was given attitude about picking item up. I was told they only had one person working. I seen many more then one person and if the store is closed where are all the employees. We spend a lot of money at Best Buy for the terrible service.
• November 2022 by Kerri L.
  Sign says open during renovations. No not open. This is the worst Best Buy in all of this area. When you are in the store there's no one to help you.
• September 2022 by jessica p.
  What do I do? 1st visit: I had a rep come out & tell us the seal needed replaced. He ordered it. 2nd visit: rep came out to replace it and the wrong part was sent. He said an entire replacement would happen. Meanwhile since the seal doesn't work the handle broke. He said no need to order a replacement handle because the unit was to be replaced. Someone would call me. I called Best Buy warranty because I had not heard back yet about the unit being replaced. They said information was needed and they would send someone else out. 3rd visit no one showed, I called & was told to reschedule 4th appointment was today, again a no show and no phone call to reschedule. I am happy to submit my call log to my cell as proof no one from Best Buy called. I then called today at 5:30 to determine where the issue is. I have called twice and I have been on the phone waiting on a manger for over a hour because the techs only solution is to reschedule my appointment for the 5th attemp and can not locate a manager. This phone call has lasted over a hour. We make 6 figures at my custom home & I am a commercial realtor. That might mean little to you except that I order appliances for numerous clients. At this point I am extremely frustrated by Best Buy, that will affect my future shopping and my current clients ordering from Best Buy. I still have a broken freezer and it has been 30 days. Sears is by far better at servicing their appliances then Best Buy with someone in a forgone country answering the phone and unable to get a repair person to show up.
• July 2022 by Andres P.
  Bought a new dishwasher GE Profile, the day of delivery the window was from 7am to 1pm, I arranged everything at work. Then I get a phone call the day of delivery at 7:30am that my window was now 4pm to 6pm. I couldn't be home at that time so I have to reschedule. Then my delivery day changed an my window was around 5pm. No one showed up until like 8:30pm and they stayed at my house until 10pm. I had to call multiple times to someone to give me an answer why my delivery and installation was so late. Then they delivery team said it worked perfect but it didn't after we tried to do one cycle. I have to call and wait more that 1 hour to get someone on the phone . Finally make my appointment for this past Saturday to come fix it or take it way and they give me a window of 8am to 5pm. No one showed up or received any phone calls. Then I called again to see what happened and no answer " the phone call for disconnected". Now my new appointment it's for Thursday July 21. Well I hope they show up to return the dishwasher or fix it. It was an expensive dishwasher that I already paid for and I'm a total tech member. The store says it's not our department to fix or know anything about you appointments. I buy 10-15 appliances a month for my business , I will never buy from this store again !
• January 2022 by Deb B.
  This 5* is really for BEST BUY MOBILE and "PREM" the tech who installed our stereo!! Thanks for the amazing job!! He was on time, knowledgeable, thorough and did a fantastic job! He explained what he did upon completion and the install was done in less time than quoted!! We are beyond impressed!! Truly Prem is is a 5* employee for Best Buy and and they are very lucky to have him!!! Thanks Prem and a phenomenal and well done job!!!
• October 2021 by Joseph G.
  I've been very impressed with the customer service of Geek Squad and Magnolia at this location. I purchased some items here a year or two ago that needed repair due to house damage. I can't imagine a more hassle free experience getting these items working again. With this kind of support behind items they sell, I will definitely be back here for future purchases.