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December 2023 by Galina Yurchenko
All staff members in the shop were very helpful and understanding when I came in to part away with a jewelry piece. They gave me a higher buyout price compare to two other similar businesses I went to that day in Winter Garden on Hwy 50. They were very knowledgeable and friendly. Overall I was pleased with their service. I definitely would recommend this location to everyone I know.
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November 2023 by Odis Williams
Very fair place to do business. Always feel welcomed when I walk in. Omar deals fairly and Aurora is breath of fresh air.
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November 2023 by Gabriela H
I came to this store a couple of times to sell my jewelry and 100% recommend it.The staff is friendly and respectful. Omar always give me a fair price for my jewelry. He and their staff makes you feel welcome and comfortable. You must visit them and won’t be disappointed!!
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November 2023 by My Beautiful Touches Inc
Absolutely wonderful people! Omar is an amazing person helps out with every question and provides excellent customer service! Mary was equally helpful and nice when I purchased my lawnmower ?
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November 2023 by G Mope
Worst Customer Service ever. Manager told me he would give me $10 a gram on a 14k. Didn’t give me any value for diamonds. This place is disgusting and needs to close its doors. I would google a better place if it were me.
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October 2023 by Alexander leandry
Very nice store got help from Mary she help me find what I was looking for definitely coming back again here
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October 2023 by Letty Beth
Very nice staff. Everyone was very attentive. Aurora helped me find a nice gold bracelet for my niece. Will be back again ?
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October 2023 by Fred
Great selection, friendly staff and attentive. Omar and his staff have always given me top dollar for my stuff.
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October 2023 by TheKevinfam
Absolutely exceptional customer service from both Austin & aurora! Both very professional & assisted me to the max! I’m very satisfied!
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October 2023 by Lloyd Clemente
Value pawn is the best place to buy and sell and Omar was very very help ful highly recommended
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June 2023 by lovely coelisha
Omar and Nicholas does such a great job on helping people with great customer service once you step through the door!!!
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April 2023 by Diany Dejesus
Omar had great customer service and was able to work with us thank you!!
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April 2023 by Andrew .R
omar is on par man best service i have ever gotten at a pawn shop . exceeded my expectations!
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January 2023 by Dallas D.
StretchLab Ocoee on Maguire Rd - awful experience - stay away. Buyer beware .. Came in for a free introductory offer and while the people doing the stretch were the management needs a lot of work with customer service.Came in as scheduled for a stretch and completed a form for membership . After the free stretch promotion the front desk person reviewed membership plans with me and requested a required credit card not for any charges today but for future charges for cancellation misses and optional merchandise purchases.After leaving that day a few hours later I received a weird text message stating they were charging me for the free introductory stretch of $49. I called back and spoke to not 1 but 2 people one being a manager Alixa who stated she understood the miscommunication and their fee offer is a 15 minute stretch not a 50 minute stretch which I received through no fault of my own.. she admitted that and also offered me a future discount for the miscommunication which I declined and said no worries just take care of this and we should be fine.. so they admitted the error on their part and stated I wouldn't be charged. But that never happened . They never refunded the $49 despite admitting it was an error they made . I had scheduled another session and planned to do a continuous $249 month stretch plan which I now held off on due to this issue and wanted to see how they follow up - so glad I didn't .. Low and behold right after the call I noticed that the charge for $49 was there and remained on my account .. I waited 2 days to see if it would fall off my account but no such luck . Called back during the following days and left messages and this same manager that seemed to be ever present before seemed to be out every time I'm thinking ducking me. (Over $49??) I finally I went back to their location at the end of the week and in person I spoke to their front desk person and while he was empathetic I didn't feel he had any ability to impact this issue besides taking the hand written message to the invisible manager . After another 3 days go by I finally said yeah "I'm done" and fired these people. I had allowed 8 days in total to handle a simple issue - no call back and I even called their corporate number and straight to voicemail which was full. I'm thinking they are perpetrating a scheme on the public .. the charge remained on my account. I finally decided I'm not wasting any more time with these people as they are unprofessional and time wasters and I would warn anyone not to start a membership with them and don't take the bait of any free offers. Their service is crap. I gave them enough time and energy and now I'm pissed off enough to write this review - I'd rather go to StretchZone as I've never had any issues with them. I just called them and let them know I handled the issue with my bank and to cancel the membership I started . Funny enough these people seem to hire very young inexperienced people and aren't concerned with customer service - for a fairly new business you'd think they'd be better??! Don't SPEND your money with StetchLab Wow. They own Maguire and Clermont locations and I'll be avoiding both locations!
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January 2023 by steven avila
Great store, Everyone was so kind . Manager Omar knew exactly what I was looking for and showed me where to find it.