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November 2023 by abbycaroline s
Elizabeth was so sweet and helpful! I had tried 3 different bras up until this point and none of them worked. I had no idea my size/style of bra wasn’t right. She gave me great advice about the size, shape and style bra I needed! I highly recommend Soma to everyone who needs great shape-wear along with a great experience!
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October 2023 by Nancy B.
Excellent customer service. Love the cool pajamas.sizes do run large . Shop with coupons
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September 2023 by SgtBigCat Mulcahy
They have chairs for us guys to sit and chat while the ladies shop.The ladies (fiance and daughters)were extremely pleased with their purchases, select bras were $30. Most importantly our daughters were able to be properly measured and fitted for apparel.
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August 2023 by Cece H
My friend and I were casually walking in the area when we came across Soma. I was delighted to find that they sold nursing and maternity bras here. There was a lady that was with child who was super helpful. She measured me and got a few bras for me to try. I must have caught her when it was time for her to leave her shift for the evening. She passed me onto another associate and explained what I needed. Cool or so I though.The new lady had spoke so fast you could hardly understand the words that came out of her mouth. I tried my hardest to be nice and listen intently to her fast talking. I explained that I wanted both the bras I had in hand. They had one in the store and then I would have to have the other delivered to me since they were out of the other. I noticed that the bra the associate gave me was different and did not say nursing or maternity on it. I let her know that the bra was not the same to which she mentioned that there was no difference. The bra she gave was a regular bra. There is a difference otherwise I would shop for a regular bra.Needless to say, I was very irritated from her response to me and her fast talking. She later realized that she had in fact given me the wrong bra ( go figure). She started with the process of checking me out and explaining about maternity and nursing to which I interrupted her and asked sternly if she could slow down and expressed that she was talking entirely too fast and I'm trying to keep up. She had the nerve to get an attitude with me. I decided not to get the other bra ordered to my home. Her lack of customer service screwed that up for me. I, too, work in customer service and I know it's not easy dealing with the public but it was a little disheartening as a customer to not feel heard and rushed. And then low and behold when I get back home and look at the receipt of purchase she rung me up for the Enbliss luxe adjustable bra and NOT the Endless luxe adjustable nursing bra that I needed in the first place. I will NOT be returning.
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August 2023 by Trish
Such a great store! Beautiful location and super friendly and attentive staff!
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June 2023 by Zully Hernandez
Wonderful place to shop for intimates. We started coming here after our daughter could not find comfortable bras or any that fit correctly.The sales personnel at Soma are always very kind, attentive, and knowledgeable of the products available.They will measure you and make suggestions based on what you are looking for and it’s always a pleasure knowing you are getting a quality product.They have a wide range of sizes - particularly great for all sizes - but especially if you happen to be smaller frame with a larger cup size or vice versa.Also, if they happen not to have something in stock in store they will arrange to have it shipped to your home (usually) at no additional cost.
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May 2023 by Momo
The salesperson, Melody, was unapologetically clueless and rude. As a former employee, I am very knowledgeable about return policies and the etiquette associated. It is alright to learn, but it is not ok to demean someone. There are many ways to look up a customer purchase and create a seamless experience. However, I was cruelly asked if I received my items wrinkled, implying that I trash my belongings. Moreover, this salesperson was unnecessarily tasking during the return when she didn't need to. She neglected my explanation. I have never once treated a customer like this. I am happy I no longer work with this company or location. The quality is not worth the treatment. Because of my experience, I have come to despise this location.
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April 2023 by M
Soma is a full service ladies intimates store. Bras, panties, pajamas, lounge wear, etc. This location is in a trendy section of beautiful Winter Park. Service and selection were excellent. The quality and value of the merchandise are hard to beat. Highly recommended.
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January 2023 by K.J.
Great store to get a gift for your girlfriend or family members. The employees were very nice and dedicated to helping me find a Christmas gift which I appreciated the most.
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October 2022 by Heather Aldridge
I came into the store early evening on Friday, October 14th. I wish I could remember the names of the 3 ladies that helped me because they were fantastic!First, I probably haven't bought a new bra in 6-8 years. I know ridiculous, but I had only ever bought from VS and really didn't want to go back for various reason. Two, I've gained weight. It is never easy to buy clothes for weight gain. I was dreading the experience.I was promptly greeted by your sales clerk and told her about needing to be measured and that I had never been in the store. She asked if I had a style in mind and I said no. She quickly got to work bringing all the styles you had in the store. She explained me about each style and what were customer favorites. Next, came the part I dread, trying on. I quickly learn that I needed to go up yet another size. I wanted to cry but told myself not to. Your sales clerk promptly brought me the correct size. After exiting the dressing room, I was greeted by another clerk who helped me find the sizes for the bras I had decided I liked in additional colors. She even told me about a sale for one of the styles. Next, a third clerk helped me with my purchase. She made me feel so at ease like talking to a friend. I vented that I had been dreading this experience but they had really made my day with their care.I know the bras and underwear I bought that day will be of good quality but it was your staff that really sealed the deal on my future patronage. I live in NC but I think next time I need new bras I'll make sure to go to this store on my next Fl trip.
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August 2022 by Jessi Llewellyn
After several friends recommended this location, I took my teenage daughter to be fitted for new bras. Our experience was TERRIBLE. The associate obviously had no clue what she was doing. She kept insisting my daughter was a MUCH smaller size than she was, even though she could see with her own eyes it was the wrong size. Instead of bringing us a different size, she doubled down and just kept bringing the wrong size. It was embarrassing. When we had finally had enough, she just let us go without trying to help or fix anything. Just “Bye!” If you don’t know how to do your job, ask for help. If a customer is telling you it’s the wrong size, believe them. (For reference, the associate insisted my daughter was a size 34D, when she’s actually a 38DDD.) This was our first and last experience with Soma.
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August 2022 by Luzette R
I had an appointment to get fitted and the lady who assisted me was fantastic. I think her name was Debbie. She was very helpful.
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July 2022 by Jodie Holgate
Can not say enough wonderful things about Selena and the SOMA crew in Winter Park. My sister and I went in to get sized and had the best service you could ask! Thank you for helping us with our selections!~Jodie Holgate!
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July 2022 by Trisha Dunnavan
Fabulous customer service! Thanks Selena and Jessica!
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April 2022 by Kia M.
I just had a reduction and have no idea what my new size is, so instead of guessing, I decided to try Soma.We were so excited to get fitted. I came here with my 15-year year old daughter and before we began, she had to use the restroom. But they claimed that they had no restroom for customers and we were told to walk all of the way to Publix (in the cold) since the smoothie place across the street was closed. It was 59 degrees outside! So keep in mind that if you are in the middle of fitting and need to go, you will have to drop everything and walk a 1/3 of a block, only to turn back around and finish fitting.Who wants to go through that? I expect to pay good money in a bra fitting establishment. This is located in a nice area in Winter Park. So why would they put their patrons through an ordeal like that? It's not professional.I will go somewhere else.
