I went in with questions about my account which I hadn’t used. There were several charges on their that didn’t make sense. I asked to talk about them and they refused to help me resolve any issues. Told me there is nothing they can do. Call the one 800 number. I do not recommend this bank to anyone.
July 2023
I’ve had a horrible experience with banks. However…… this one’s my bank even though I live in Oviedo because Linda*****. This lady is the reason I will continue to use Truist . She’s seriously a super hero with out the cape
February 2023
Since the change from Suntrust to Truist the service has been terrible. 40 minute waits at drive through, same for lobby service, not enough staff, untrained staff, overall bad service. Seems like the merger was a cost saving exercise at the expense of service with no thought or care for the customers.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.