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September 2024 by Steven Nelson
Ron Anderson Chevrolet is the worst place to take your car. Even for simple work they will keep your car overnight without telling you until 6pm right before they close they close. They will not warranty GMC Dealer provided options like any other dealers. They take all day for a simple oil change when they tell you it will only take a hour. When you call for a status update you have to wait on hold for 15 minutes just to hear you're car is not done. I will never take my truck there again, drive to Jacksonville instead. Terrible service
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July 2024 by Natalie Jimenez
Ron Anderson service has by far the most unprofessional customer service I have ever encountered. I literally witnessed four customers before me complain about services rendered without their permission. I then encounter an issue of my own with my vehicle. While I’m explaining my frustrations to another employee, the young brunette women (wearing jeans and a 3 quarter baseball shirt working on 7/12/24) interjected without ask. “My customers never have a problem.” Funny because I witnessed four before me complain, including myself, about their service. I witnessed another service “cashier” respond to a complaint by saying “I’m just a cashier.” Imagine if all problems could be solved by stating you are “just blank position.” So disappointing, I won’t be back.
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May 2024 by Kimberly RevolverPrincess Owens
Best Service . Best clerks or service guys. The service areas are Amazing. From A to Z service that is and check out cash out area too.
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January 2024 by Justin Green
Friendly people when you talk to them, however they do not communicate well and you have to call over and over to get an update. Also they are very slow. We made an appointment at 8 am and didn’t get our vehicle until the next day. We ended up having routine service done with one piece of warranty work. They blamed the warranty company for the delay. I will caution you from visiting their service department unless you have a spare vehicle.
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August 2023 by Pamela Atchison
My son received a recall notice for his truck. He called and made an appointment, took it to the Yulee Ron Anderson dealership on Sunday afternoon, was sixth in line for service. The truck was moved out of line on Monday and in the same place on Tuesday. He called several times to check on the status and did not receive a call back from BM. He told me they only have one diesel mechanic. First time I heard that. When I asked BM why he didn’t return my son’s call, he did apologize and wished me a blessed day. I guess they only have one phone for return calls. It’s bad enough that the service was not provided FOR A RECALL, but the lack of communication made it unacceptable. My son got his keys and we left. He’ll be taking it elsewhere for the recall service.
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July 2023 by PATRICK MCCROSSAN
I have to tell you the Auto Body Shop staff Joey who does the estimates that team treated me in such a wonderful way took care of all of my needs and they even gave me a price for auto repair that was not only reasonable, but more than fair for the community around us.I recommend you stay away from first auto body shop they will rip you off, but Joey is fair, honest, and reasonable..I would give them a top-notch rating compared to any other body shop in Yulee Florida .If you need Auto Body work, get a hold of Anderson and they will take care of you almost as if you are the only customer that they have. .Patrick McCrossanYulee florida
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June 2023 by Bernard satterfield
Service brake sensor came up. They said I needed brakes ($800). I Took it to Mavis they said I did not need brakes. Go figure
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May 2023 by Alfred A.
Please do not buy a car from this Dealership or service done to your vehicle. They are absolutely horrible. I purchased a 2023 GMC from this dealership and there mechanic screwed up twice changing the oil and I had to get two oil pans replaced within the last 7 month. Customer service terrible. Currently working on getting my Warranty switched to another dealership.
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May 2023 by Jeffrey L.
It doesn't thrill me to post this business review, I don't like to bad mouth businesses, but I had an experience that, although it may have been the policy of the business it was lousy and rather underhanded. The business in question is Ron Anderson Chevrolet in Yulee. I've been in the market for a Jeep and my daughter and I made a special trip to Yulee yesterday to see the vehicle. After driving it, I committed to purchasing it. I already secured the financing on my own. I had to get my daughter back to Jax Beach for a class so I offered to pay the dealer $500 dollars to hold it for a few hours while I took my daughter to her class and picked up the check. My wife is ill and I didn't want her to drive me to Yulee. As my Uber was pulling in front of my house to pick me up the dealer called me to tell me someone was looking at the Jeep and in no uncertain terms if the other person bought it I was put of luck. I explained to them I have a 25K check in my hand and am on my way to purchase the vehicle. Their answer to me, "I told you 'bro", it's first come first serve. Quite professional. Now, had I not committed to purchase or hadn't tried to give them $500 to hold the Jeep for a few hours I would have completely understood. What they did was simply rotten, unethical, and just shitty business practices. Thankfully, Beaver Toyota is St Augustine is helping me out and so far I'm thrilled with the experience with Beaver Toyota. As for Ron Anderson, beware. Their actions show they do not care about real customer service, loyalty, or simply being a "good person". They lost me as a customer.
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May 2023 by Mackennah T.
On April 14th I had an appointment at Ron Anderson Chevrolet at 1:30pm to have some issues with my truck diagnosed. When arriving to this appointment I was told that the time was just to show up but not the time my truck would be looked at. I sat there for 3 hours and my truck had not even been taken back. I then was told I could bring it back in the morning on Saturday. I brought my truck in at 8:30am and did not get in back until 5:30pm. In this time frame I received no answers. I had asked them to diagnose an issue with my brakes being spongey and not working properly and specifically requested that they bleed them. They told me that they bled them and that there are no issues with the brakes at all and that they drove it, which is alarming because these brakes do not feel like any other truck I have driven of the same make and model. I also asked that they diagnose an issue with my AC to which I was told that there is "probably a leak." I asked where the leak was and they said they didn't know. The last issue I requested to be inspected was for the air bag light being on. They told me that they didn't have the master mechanic in and that I would have to bring it back. I was very discouraged and disappointed because I received no real answers or diagnoses for my truck, especially the most concerning issue- the brakes. Throughout the week my brakes got worse and worse. The ABS was randomly coming on when trying to brake and then I lost all brake pressure and the fluid drained out on Monday April 24th which was scary. I was driving a truck with no brakes. I called them and they said that it wasn't their fault and that they didn't touch my truck with a wrench. I then asked how they bled the brakes without touching it with a wrench and they said that they have never bled them. I was told that they were bled and asked multiple times. I asked to speak to a manager to get some answers and they said he would call. I waited all day and did not receive a call so I called in. Josh was the manager that I was connected to and my experience just continued to decline. He started the conversation in a very sarcastic and demeaning tone and talked to me like I didn't know anything and was stupid. Being a single female, I understand maybe I don't know everything there is to know about trucks but I am educated and not naïve. I do not know if he would be speaking to a man that same way. He said there wasn't a wrench put on your truck and they didn't do anything wrong and was very defensive. All I was asking was why weren't the brakes bled when I was told they were and requested that specifically. He said well they were not bled and I don't know why you were told that and any real mechanic knows that they don't need to be bled and that there was nothing wrong with the brakes. I then explained again that they were mushy and I wanted them bled and he continued to belittle me and tell me nothing was there fault. All I wanted to know at this point, regardless of my recent brake failure, was why they were not bled as requested and told. He then began escalating the conversation and yelling at me saying that whoever else was working on my truck must not know what they are doing and screwed it up and I told him that no one has touched it since I left the dealership. My brakes were having issues during the time that they told me they were fine. At this point, I was almost in tears because of his aggressive and rude tone and the things he was saying. I asked to speak to someone above him because this clearly was not being resolved and he said in a very sarcastic tone that they wouldn't be available until Monday, which was a week from when I was calling. I am wondering if that message will even be relayed. I am not one to usually write reviews but I do not want anyone to have to endure what I did. I spent $146 to be told nothing was wrong only to have my brakes go out within a week and be yelled at and belittled. After taking it to another mechanic it turns out the master cylinder
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March 2023 by Cindy McLaughlin
Good place to take GM products.
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February 2023 by Alan Hass
Very friendly. Only had a oil change and tire rotation, they automatically checked out the vehicle and fixed a small freon leak.
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February 2023 by Becky Coyle
Thank you for taking care of us this morning. Service engine came on and they fixed this morning.
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October 2022 by Joe M.
Took my Toyota Tacoma to them. It had sat for about 3 months due to my illness. They quickly determined it was the spark plugs. They replaced the plugs and it runs like new. The folks at Ron Anderson are very professional, friendly and communicate thoroughly. I would highly recommend them for any vehicle service you might need.
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September 2022 by James Terry
Steve was the best! Quick service and everything done in time. Very friendly. I highly recommend Steve and the service I received at Ron Anderson GMC.Service: Oil change
